Sentinel

In hindsight, I feel it necessary to apologize. My lack of knowledge on the data appearing in my account frustrated me and I allowed that frustration to ferment. I was frustrated with several issues that hit in a small time frame, however, that is no justification for my rants. I made several posts in this forum I consider less than professional. My posts were never meant to be malicious! If you wish to delete them, I agree. If you wish to leave them up as an example of what “not to do”, I agree. I want to extend my apology to Evernote, Terry O., Dave Engberg, the Evangelists and all other Forum users. I apologize for any undue harm or discontent I may have caused any of you. I should have handled the situation more discreetly and with greater respect for all involved. I (me and my small group of users) am only one insignificant user out of over 100 Million, and keeping that in perspective, I now feel fortunate I receive(d) any reply from Evernote when submitting tickets. So, for that I am grateful! I hope you accept this apology as it comes from the bottom of my heart. I hope you take it as it is meant, as well as an attempt to foster a kindred spirit. I wish Evernote, it’s employees and it’s users the best of luck and most success in the future. I also hope the upcoming 2014 Evernote Conference is a rocking conference for all! Sincerely, Sentinel

Dave, I do appreciate the visit in the Forum and would have apprecited a bit more information in our discussions in the Support emails back and forth. Thank you for the detailed response! Well worded and about what I anticipated. I am glad Evernote has a handle on this issue. It makes me feel more comfortable knowing you are on it. Thank you!

I would very much like to hear from an Evernote employee about several issues. However, they simply will not respond! I will be on the sidelines watching and listening, waiting for one of two things to happen: EN will either step up to the plate or they will continue their nonchalant, indifference to it's users.

Thanks for sharing this!

Agree BNF! I too feel like I lost a friend. That emotion was my only drive to attempt deeper communication with EN. However, like you, I need to move on as well. I do hope they come back with better service and support. They have a potentially great product and I could excuse some of the bugs IF there was simply better communication from EN. But once again today, I was brushed off because they were not interested in discussing the issues any further. Thank you BNF and all the other Evangelists (too many to list, but you know who you are!) for your help to me and all the others over the years!

Here is my latest update with EN Support as of today. If you use a Third Party App integration with Evernote, please BECAREFUL! I submitted a ticket requesting an update on the Open Ticket I had regarding Notes and Notebooks appearing in my account in June 2014. After numerous emails back and forth with Terry O., and much incentive from me, it was finally determined the Notes & Notebooks that appeared in my account came from two sources, which are third party apps which can be used in conjunction with Evernote: SpringPad Migration Tool and CloudHQ -In June 2014, I connected CloudHQ to my Evernote account for use as backup. I disconnected that account later in June 2014 when I discovered these Notes and Notebooks appearing. -I have never had a SpringPad Account. It was determined that some of the Notes and Notebooks that were not mine but found their way into my account, was done via CloudHQ. I still do not know who those Notes and Notebooks belong to nor what they contained. Evernote assures my NONE of MY Notes or Notebooks have been inadvertently placed in someone else's account. Okay! Other Notes and Notebooks appeared in my account from SpringPad’s Migration Tool from SpringPad to Evernote in June 2014. I still don’t know who those Notes and Notebooks belong to nor what they contained. I did not have a SpringPad account, so whatever SpringPad sent to my account was not my information. Interesting! I wonder how many people have not noticed this happening to their account. Evernote does not initiate any moving of data into their service from a third party applicatin without someone authorizing that transfer of data. It seems both of the third party apps mentioned above transferred data into my Evernote account in error. Somehow, CloudHQ crosswired someone else’s Evernote data into my Evernote account. I have not addressed this issue with CloudHQ as of yet. I wanted to get one investigation done at time. As for SpringPad’s Miigration Tool, well, I simply do not know what to say there. Somehow, someone’s SpringPad data was inadvertently sent to my Evernote account. If Evernote said it came from SpringPad, well then, I guess it did, but not from me! It could not have since I did not have an account with SpringPad. Since SpringPad does not exist anymore, I guess I will never find out. Both of these issues came on the heels of another user having someone elses data “emailed” into his Evernote account, even after the email account was changed. I am not sure the results of that investigation. I requested Evernote come out with a public statement addressing these issues in an attempt to be transparent, explainig Evernote did not transfer the data into the accounts, rather a third party app did. I suggested this could only help Evernote with it’s users and their concerns. No reply from EN on this. In additon, I provided the following to Terry O. during our discussions back and forth: Conerns voiced by other EN Power Users: Data NOT Secure in EN (May 2014 a user reported Notes being emailed into his account. Notes contained sensitive data (No one knows if this has been resolved???. Then Notes appearing in my account without investigation as to why/how -until today-) Extremely Slow Support Service (in the recent months this has become an increasingly worse) EN Support sending Users who submit Support Tickets to the User Forum for help instead of EN Support providing the help. Insufficient Answers from Support (Which is what I was getting in June when no one investigated my support requests as you finally did this time) Removing of Features in the Desktop Clients WITHOUT any discussion from EN with it’s users. (EN simply removed features without telling the users and with no explanation as to why) Poor (NO) Communication from EN about issues the users take serious. No public announcement to the users about the resolution of either case where Notebooks and Notes appeared in a user’s account. Users need answers to these problems, not excuses, so they can feel comfortable in using the EN service. But hey, even excuses at this point would be better than what we are receiving, which is nothing. Silence! And silence does not foster good relationships, satisfaction, comfort, security, etc. Inexcusable No-Return Policy in your Market. Not that all power users purchase from EN (too expensive), rather, who wants to trust a company who does not offer a return policy? Think about the simplicity of return policies in the world of retail, and EN does not have one? This provides a lack of TRUST IN EVERNOTE. Take my money and run! - all of the above makes the users feel as though EN has no interest in their users. You just want our money, then run! No reply to me about these issues. Terry O. simply said that if anyone else has issues they wish to be addressed by Evernote, for them to submit a support ticket. So, if you share any of the above conerns or any other concerns about Evernote and their service, I encourage you to submit a support ticket. It seems obvious they are not willing to address these issues any further with me! I guess I will submit a separate ticket on this. It seems it is best to address one issue at a time per ticket. Good luck!

I could not say it better! With this in mind, I am having difficulty migrating toward anything that will not allow my OS to search for and use my files without the app that organized them. (I think I said that right) Thus, having an app to organize the files in their original format, with the ability to clip items (web, email, etc) into a format I can readily use a basic app for editing, etc. Otherwise, in 2-3 years, I should only expect to face the same dilemma I am faced with now! I too, had placed all my "expectations" in EN for that long term use. Now I am having to use anti-bacterial creme and a band-aid on that bite I recently received! And it stings!

Per month, from what I read.

It appears, all you need is an email address for anyone you wish to collaborate with. They then need at least the free version in order to participate. So, work or at home, from my perspective.

From what I have read, they are a web based solution for laptops and desktops with an android app and iOS app. So, yes! I am intrigued!

Has anyone ever used or investigated Intellinote? https://www.intellinote.net

Very good point! But wouldn't you like to sit in on a meeting and share a thought or two?! Although I don't dare place myself in their category, I did however, learn from the "Greatest Generation" in many aspects of life. Business was one. EN needs a bit more growth in...(well, I am left without the proper words)...Anyone?

@GM: I think this is the first time I have had any level of disagreement with you on anything you have ever said in this forum. I do see you point and somewhat agree. However, I don't consider my posts as grousing. Rather toward suffusing the issues. In addition, I was asked to write my last post and with that, others may come forward as well. If you or someone else creates another location to continue the search for alternatives to EN other than this post, please let me know! I am extremely interested in the opinion of the group in this forum. A great group of people! Having said that, let me reiterate my desire to have EN be more stable on the core product. I have many needs EN could fulfill, however, I find it prudent to keep any information out of EN, to include Lesson Plans, Investigative Research and even my work journal, which has only first names in it. I consider those items only personal, not sensitive. No one could really make heads or tales of some of the information without being able to place it in context. Nonetheless, at this point, I am not even willing to trust EN employees with any of my information. Back to that zero knowledge point you made earlier!

I have already mentioned the security breach I experienced with Evernote (EN) this year. There is not much more to add except the following: June 2014 4 Notebooks appeared in one of my Evernote accounts. Notebook A contained 2 Notes. Notebook B contained 7 Notes. Notebook C contained 1 Note Notebook D contained 1 Note I notified Evernote Support via their Support Ticket System along with an Activity Log. This incident had come on the heels of another user finding Notes being emailed into his Evernote Account. ( https://discussion.evernote.com/topic/59327-random-content-appearing-in-my-account-via-email/ ). Evernote Support inquired with me about the various web applications I had attached to my Evernote account, such as Zapier. They assumed one of these services were the culprit in the Notebooks being placed in my account. I disagreed with this, since the Web applications I was using could not create Notebooks and place Notes within them. It could only copy information, create a Note, and paste that information in a Note in my EN account, in a specified Notebook. In addition, the web applications I had attached at the time never created any Notes for me during this time frame. Nevertheless, I canceled all of those applications I had connected to my account. In addition, I disconnected ALL devices connected to my account except my MBP. I also deleted the foreign Notebooks from my account and emptied the trash. I opened my account using the web interface to confirm the Notes and Notebooks had been deleted. Sync Issue: I see no link between this and the security breach: A few days later, I had submitted a Support Ticket because my desktop EN client would enter the Sync mode and remain stuck for several hours at a time, never completing the sync. A few people had reported the same issue in the forum during this time frame as well. After the usual uninstall/reinstall of the EN client, the sync problem did not recur. Notebooks Reapear: A few days later, the same Notebooks I mentioned earlier DID reappear in my EN account again. Same Notebooks, same Note count. With ONE EXCEPTION: Notebook D did not reappear. Only Notebooks A-C. Be advised, on both occasions, I NEVER opened any of the Notebooks, nor did I view any of the Notes. I submitted another Support Ticket advising EN the Notebooks reappeared in my account. I sent them the Activity Log as well as gave EN written permission to view my account to determine how these Notebooks kept appearing in my account. I knew the Activily Log would reflect: I never opened the Notes, When & How the Notebooks were added to my account Since the Notebooks remained in my account after several weeks had passed, I deleted the Notebooks & Notes from my account again as I described earlier. September 2014 I am still waiting to hear how the Notes and Notebooks appeared in my account! I have not had any more contact with EN Support since June 2014. Since then, I have deleted most of the information in my EN account for many reasons, with the security breach being the most significant.

Why not much fuss? And yes, it probably will blow over. Which I suspect EN is hoping for, but it should NOT blow over! They need to correct this issue before they get anymore experiment funding from me.

@GM: You are right on target! A blanket message to all of EN user should have been published announcing the "leakage", and the steps they are taking to remedy the issue. But we get nothing! Unethical is one word. There is another I would use, but it seems to be too subjective of a term. It is easy to down play such a situation hoping time will let it pass. It seems EN is spreading itself too thin, and not focusing on the core service to get it stable. I think they should abandon apps like Food, etc., in order to make the core product/service better. However, with statements like targeting Office, leads me to believe they are trying to bite off more than they can chew, and not concentrate on stabilizing the core product. I can store my recipes in the core product. I don;t need Food to do that. For my needs, security is the priority over recipes and clipping only a section of a web page.

Well, that is part of my extreme dissatisfaction with EN. NO! I gave them full access to my account and they could not determine how someone else's data showed up in my account. They investigated it quite a while (over 2 months) with no answers. I have much more to say about the issue, but I promised EN I would not express the remaining here. All I can say is, they have no clue how it appeared, and how it reappeared after I deleted it. I am not at liberty to discuss the details of the content of the data, except to say, it was not "personally sensitive data". I recall this happening to someone else a month or so before it happened to me. I am not aware of the details surrounding that case. Needless to say, I doubt it will be the last time it occurs. At least, I cannot trust it will not be!

I have been using SpiderOak for my sensitive files for the zero knowledge encryption and have found it's simplicity refreshing! @GM: Agreed! I think the location of some data banks are best left unknown. One would be amazed with the stats on "walk-in" threats to data, to include vetted employees. I have many stories on that to share. Point being, you truly cannot be too careful with your sensitive data. I have been finding someone else's data in my EN account (properly reported to EN Suipport) over the past few months which forced me to withdraw anything other than web clippings from my EN account.

No wrong impression here. Been using EN for a while and experiencing it's issues just as long! I am aware it will keep the files in their original format as you described. However, if you need to export your notes and data, (due to the app crashing, to migrate to another app, etc.) it is done so using either .enex format or HTML, in a convoluted structure and database requiring a multi step process or third party tool to move the data into another app, or to find a particular file you may need to locate. EagleFiler utilizes the same file and folder structure as the Mac OS, making transitions simple and file sharing easy as the Mac OS is to operate.

In regards to secure cloud storage, DropBox, SugarSync and a few others offer encryption. So those are an option for you in that regard. I am finding using a simple RTF document serves me better than EN. And RTF supports tables, holds digital media, etc. Web clippings: Any web page can be exported as a PDF, then annotated with any pdf editor. Or, copy/paste. Both beat the defective clipper with EN. Compiling it all: Not sure what OS you use, however, I am using EagleFiler (Mac only app) with the above, without all of the headaches of EN. EagleFiler does not create your files in a proprietary format either. It keeps your files in their original format, allowing for easy integration/collaboration with others. EF has a great web clipper, and also offers 128/256 encryption, with local storage and the cloud storage of your choice. It is easy to get caught up in looking for ONE app to do everything. I don't think we will find that (although I had HIGH hopes in EN), particularly without having that app create files in it's own proprietary file format that are unusable outside of the app. OneNote seems to be another app that confines the file format to itself, not allowing one to collaborate with others who do not have OneNote. Like EN, not everyone wants to download another app just to collaborate with your files for a brief or ongoing time frame. That is a lot to ask of others outside our own organization. If one finds another "horse" that is capable of it all, please do let us know!

Thank you JM! Excellent info! Although I am still find using EagleFiler a better approach for me at this time, I will continue to review OneNote. If the Mac client will be as robust as the Windows client, then it will deem serious consideration. There are many features of OneNote I like, don't get me wrong, but having my files stored and managed in their original format is a big feature for me. I don't need a robust Note taking app as much as I need a solid Document Management System. Which, EagleFiler is, and EN "could" be. Once again, thanks for the update and info!

@timwa and CaptainTime: thank you very much for that detailed info! Very helpful!

Thank you GM for your input. As always GM, you are correct. However, DT lacks in some very basic ways until you reach the higher price versions of Pro and Pro Office. Which brings us back to the cost comparison. For the money, EF does all that EN can do for me, for much less $ and Tylenol. No doubt, DT Pro Office has a fantastic package!

Now I remember why I bought a Mac!

EagleFiler Information.pdfAttached is a synopsis of what I found with EagleFiler.