Ricardo

I contacted support. Ideally, this issue should be raised and reach a developer to have a good chance of being solved, but in my experience this rarely happens... But at least I can have some comfort in knowing that I can always talk to the duck! 🦆

I managed to find the Javascript function logging "Unable to restore user ${n.userID}. Reset current user to no one.", via Developer Tools. I'm not sure I can (or should) paste it all here, though, but here is the most relevant snippet: try { const t = (0, o.isNotNullish)(n.userID) && n.userID.length > 0 ? (0, o.userIDForKeyString)(n.userID) : null; await this.setCurrentUser(e, t, !1) } catch (t) { await this.setCurrentUser(e, null, !1), o.logger.warn(`Unable to restore user ${n.userID}. Reset current user to no one. `, t) } There are many possible places where different exceptions can happen inside that try / catch. I'd love to run that code step-by-step to figure out what is really happening, but it would require at least one more restart cycle, maybe several... I'd appreciate if someone could give me any hint about how I could proceed from here. Thanks!

I quit Evernote (File > Quit Evernote), restarted the system... and Evernote asked me to login again. From what I understand, this is not expected behavior, correct? I did some logging with cd %LOCALAPPDATA%\Programs\Evernote Evernote.exe --enable-logging Some warnings called my attention: To be clear, I'm seeing other CEF (Chromium Embedded Framework) / Electron programs asking for log in after a restart (e.g., the Steam client), so I believe this issue might be something related to my device and how CEF / Electron works - but I don't know how to figure out the cause and a solution...

Thanks for the reply! I'm not signing out of Evernote - at least, not manually / on purpose. It might be happening by some other reason, though, but I couldn't find one. I'll make some tests in a moment.

One thing that might help a bit is to run Evernote with logging enabled - I'm not referring to "log in" or "logging in" (as "sign in"), but the kind of log where the program shows some of the steps it is taking so a programmer can find out what is going on. First, be sure to close the Evernote client. Then open a Command Prompt, enter the Evernote directory and run it with the parameter --enable-logging: cd %LOCALAPPDATA%\Programs\Evernote Evernote.exe --enable-logging The output might or might not show relevant error messages, but it might be worth a try if you haven't solved your issue yet.

Hi! I've been facing a peculiar issue with the Evernote for Windows, and I was hoping some of you could give me a hand. 👋🏼 Every time I restart Windows, when I launch Evernote it prompts me to log in again. I would expect the client to retain my login information for at least a few days after a restart. I couldn't find anything related to this in the program settings, and I'm wondering if it's normal or if there is some issue with my setup. FWIW, if I completely close Evernote (System tray > right click > Quit Evernote) and start it again without restarting Windows, the program opens without asking me to login. If this behavior is not normal, has anyone else experienced this issue or knows of a solution? Any help or guidance would be greatly appreciated. Thank you in advance!

There are a few ways to work around it, from patching the Electron app files on the disk to modifying them after starting EN. I don't have a lot of free time ATM to test those options, but when I do I'll let you know.

Another issue that bothers me: if I change an attachments like a PDF file from showing up as "Single page" to "Title", EN10 changes the "Date updated" of the note. This is not a content change, but a visualization change, and should not count as an "update". By doing this, EN10 disrupts sorting notes by "Date updated" to find out recently edited notes...

Thanks for the list @ferol! I certainly miss Multi-Language Spell Checking and others from the list. Here are a few more issues and suggestions: A note can't have an image or attachment in the same line with text (a single image or attachment always take an entire line in EN10). Due to that, I lost formatting of many notes from many years. Ironically, here in the forums I can do the same I could in legacy, something like this → "text text", while in an EN10 note it looks like this: text text There is no indication if a note is (or all notes are) saved or synced (but there is in the web version!). This is important if you want to be really sure something is saved and synced before turning off the computer! "Outlining" and / or "folding" is a feature that I'd love to have, and I think most users would find really useful. I'd love to be able to directly edit the XML / HTML content of a note (to make my own fancy formatting, fix formatting issues, and more). Since this is an Electron app, we can edit the app CSS / HTML to change the GUI (e.g., I'd like to remove some empty space in the sidebar), but having official support for "skinning" the UI (like Joplin does) would be great!

I just moved from Legacy (on Windows) to the latest version. I tried this a few months ago and went straight back to the legacy version, but I bit the bullet yesterday and, at least for now, the new client seems to be better than it was months ago, from performance to interface. It still lacks many features from legacy, though. I suggest you to read Saying goodbye to legacy versions of the Evernote app and do a backup of your notes (per notebook, as suggested by the Evernote team). After that, just close Evernote legacy and install the new version. The installation is quick and should remove the legacy version in the process. You can use the new client right after installation, no need to wait for a complete sync. Good luck!

Hi there! How can I use multiple dictionaries for spell checking in Evernote? I just upgraded (kicking and screaming) from "Evernote legacy" for Windows to the latest Windows version (10.77.3-win-ddl-public (20240221121132)). Unlike my last try to ditch legacy, this time it went smoothly and the new client seems to run better than the one I tried some months ago, but the new version is still lacking in many ways... In "Evernote legacy" I could select multiple dictionaries for spell checking (e.g., I could spell check for English and Portuguese all at once). Since I write and have notes in a few languages, now I'm seeing a sea of red squiggles when I use Evernote, and I can't see how to add another another dictionary or even select the langue for spell checking in the latest Evernote for Windows. In Tools > Settings > Preferences > Language, there is just a checkbox to enable "Check spelling while typing". In Help & Learning, the Check spelling in Evernote page just points to the option I mentioned above. The only "progress" I made was to find in %APPDATA%\Evernote\Dictionaries the en-GB-oxendict-10-1.bdic file. I copied pt-BR-3-0.bdic from Google Chrome to the same folder, then changed the %APPDATA%\Evernote\Preferences file from "spellcheck":{"dictionaries":["en-US","en","en-AU","en-CA","en-GB","en-GB-oxendict","en-US"],"dictionary":""} to "spellcheck":{"dictionaries":["en-US","en","en-AU","en-CA","en-GB","en-GB-oxendict","en-US", "pt-BR"],"dictionary":""} After restarting Evernote, ... it was still not spell checking in Portuguese. 🤦🏼 Does anyone know if there is a solution or work around for this issue? Thanks!

Yesterday support upgraded my account to Personal (without me even asking for it) so I could try to restore the note from the note history. At first, nothing happened when I clicked "restore" a few times, but when I closed the history dialogue several "Restored" notes appeared in the note list. I quickly checked them and they seemed to be correctly restored (phew!?), maybe missing only a few images, so I decided to check them again today. And today, ALL the content in the Restored notes is GONE! The notes still appear in the notes list, but they have 0 words, 0 characters, both in the web and desktop clients. Each restored note has a different size, and one is listed as having 4 MB, and even though the desktop client says it contains 39 images, both desktop and web clients show the note as completely empty. I didn't edit none of the restored notes, and they have no history. So I restored the original note once more, and just like yesterday the restored note seems to be just fine (both in the desktop and web clients), with 1,457 words, 10,189 characters, 42 images and 3.5 MB - but I wonder if its contents will disappear again... In the meantime, I exported the note in .enex format just in case.

Thanks, PinkElephant! But this seems to me like a server side error (I can't fathom how I could have done this), and to think that I have to pay more to recover my data from an Evernote failure is just rubbing salt in the wound. I hope support can help me out this time, or else I'll finally lose my faith in Evernote and jump ship.

FWIW, I found the SQLite database at C:\Users\<username>\Evernote\Databases\<username>.exb does contain most of the text from the original note, but without formatting, without accents, without links, repeated multiple times and in a kind of incoherent format - looks more like search keywords than content...

Hi there! I'm not sure if anyone here can help me with this, but I'd appreciate even moral support at this point. In short, Evernote seemingly replaced the content of one of my notes with and older version (i.e., a much earlier and much shorter version, which is missing a lot of updates), and duplicated that note. To be sure, I searched for the content I knew (for sure!) should be in the latest version of the note, but found no results. I looked at the trash folder, also no luck there. I can't access the note history. The web client says I need to upgrade from the "Plus" plan I'm currently subscribed, but even the subscriptions page doesn't tell in which plan I can see the notes history! And it also won't let me change the plan for one day or even a month - it says I need to upgrade for A YEAR! And still I'm not even sure if seeing the note history would help AT ALL!!! I'm flabbergasted, disappointed and, honestly, much worse than that. I've been an Evernote user and "evangelist" since 2010, and this is the first time I've lost data on Evernote. I tried to contact support via https://help.evernote.com/hc/en-us/requests/new using Google Chrome, and even though I could enter all details, when I clicked [Submit] nothing happened! I opened the same page and tried again multiple times, with and without attachments, same result (there are not even error messages in the Javascript console). I started writing this message on the forums because of that, but I finally could submit a ticket using MS Edge, though. Any ideas about what might have happened, or how to recover that note? Thanks!

I "solved" my issue: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Evernote Legacy, while synchronizing my notes, used < 1.5% CPU (at most), while also fixing other issues (such as multiple languages spelling checker). And, of course, 0% use of CPU when idle.

Very good observation - but there is almost no traffic at all (or no change in traffic) after opening Evernote.

Hi there! I just assembled a new PC today, with a fresh install of Windows 11 (22H2) and Evernote 10.52.8-win-ddl-public (3911) / Editor: v164.0.20364 / Service: v1.64.1. Here is my experience: When open and focused but idle, Evernote uses around 12%~15% of CPU, enough increase CPU cooler speed and change the fan from inaudible to noticeable. When minimized or "closed" (after a while), Evernote uses around 7%~8% CPU (which is obviously still too much). Only when I quit Evernote (from the system tray) my total CPU usage drops to 0%. Definitely not an issue on my side, and certainly and issue with this version of Evernote.

Hi! I've been an Evernote user since 2009. Today I installed Evernote 10.8.5, hoping it would be significantly better than the current web version, but found out that this "app" seems to be just a web browser that automatically loads and run Evernote for the Web (i.e., it uses the Electron framework). Even though I'm almost always in favor of changes (even major ones) in services, I always expect those changes to provide better functionality for the users. With Evernote 10 I can only see a few improvements and major drawbacks, not to mention several bugs, both new (e.g., selecting text in a specific note and right-clicking it freezes the program) and old. So for now I just reverted to the "Legacy" version of Evernote... I've been unhappy with Evernote for some time and several reasons, but still waited two years for the big, new revamped version promised to the users. Unfortunately, even if the backend systems are improved, I don't think the complete experience was improved for me - on the contrary. And after reading some posts in this thread, my conclusion is that Evernote can't and won't improve in the areas that I (and others) care about the most. I've been an Evernote advocate for years to family and friends, but now it seems time to let go. I look at the grey Evernote Legacy icon and lament that its color has faded to never come back.

I think they did have a very serious discussion - and the solution they came up with (to solve many bugs and allow the implementation of new features) was to rebuild their software. That was also my first thought. But they said they did work on it, and as a programmer, I also know some bugs can be difficult to understand and fix properly. But again, since they are "laser focused" in building and transitioning to a new system, fixing a rare problem in the current version is clearly not their priority. Unless we are talking about security issues or low hanging fruit, I don't think many bugs in the current version will ever be fixed.

I already examined notes exported from my Windows app, and they not only look just fine, I also don't believe they contain the metadata that is causing the issue.

Having access to your data in their servers (the "cloud") is not the same as having access to the data in your phone - the issue might exist because they are different. IMNSHO, if the Evernote team wanted to, they could easily get the data from your phone (after your consent, obviously!) and then try to reproduce the error, but that is not their focus ATM. Here's what I received from support, in 2019/10/25: I then suggested ideas of workarounds, from exporting notes, the whole database or even the full app data for them to examine, but got no reply after that. A month ago, Evernote published a video saying their new app was promoted from "preview" to "beta". I believe this means no one is going to fix the issue discussed in this thread for the current app. The Evernote team probably wants this and other issues to just go away with the new Evernote app and back end. If anyone is interested, join the beta program and let us know if that solves your issue. Also, let us know about all the new issues! 🤣

That's true, but there are a few ways to work around that. They could add a support option in the app (it could even be hidden at first) for users to upload their data (in part or in whole) for them to inspect.

I don't think support will help. Last time I checked, they said they are aware of the issue, but since they can't reproduce it on their side, there are not many people being affected, and is mostly an inconvenience (instead, e.g., something worse like data loss), this is a low priority issue. As they are designing a lot of changes for a new app, they just hope this issue goes away when they release it.

I'm also on Evernot v. 8.12.2 on Android, and the issue persists. Just like @Dave-in-Decatur, I also updated my note on Windows and ended up with a note conflict that won't go away. Adding more details: My "locked" note on Android was called "Sand Spirograph" I changed the same note on my Windows machine (6.21.2.8716 (308716) Public (CE Build ce-62.5.9981)) I synced on both devices (first on Windows, then on Android) This caused a "note conflict" on Android I deleted the "note conflict" on Android (the one with the lock and red mark) Now I see the note correctly on my Android device (without the lock and without the red mark) YET, whenever I sync on Android, I get a notification saying "Note upload failed / Note conflict Sand Spirograph"! I opened the "Trash" folder on Android and saw the two notes there, "Sand Spirograph" and "Note conflict Sand Spirograph" (both with the lock and with the red mark) I tried to delete them, but got an "Error / Some notes were already restored on another device. Nothing was deleted."