Zbigniew

I am out. 😁 I have cancelled my subscription. After six years of premium I am on a free plan now. This is the only way we can press on management to show their ignorance in customer care. They are not interested in keeping loyal paying customers, so good luck. 🤑 I switched to OneNote. Yes, I know it is not the best software, some say big and over-featured but I am able to make notes at last. 😋 It took me a lot of work, the result is very different from EN. Anyway I reviewed many of my notes to find some interesting issues 😏 After two months of doing nothing EN confirmed that they "move ahead with what they started, no matter what you write or do" @PinkElephant. They answer premium members questions: @DominikWAW I understand that you'd like to have the ability to customize the keyboard shortcuts of your new Evernote app. At this time, we haven’t yet built this feature into the new Evernote app. This feature is on our to-do list and we plan on building it soon. While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired. If you pay you can use a very stable "legacy application" and hope for better future. No folks! Bye bye.

Well, yes, they are right! I was in the middle of correcting Word document and suddenly screen frozen, greyed out I could do nothing. After a minute or so I realized it is EvN screen grabber. So I copied "ś" and paste it into sentence. This was the first thing I did to finish my document. What was the next one? I closed EvN. EvN gave me no other choice. It was the only way I could switch off keyboard shortcuts. The problem with EvN is more serious, I believe. It is not the problem that they do not understand what they did. It is the problem that they are not able to understand what they did. It is so simple and so horrible. They read fora where problem is explained in hundreds of posts and they still do not understand that users in Poland, Latvia, Romania or Germany are faced the decision: if I start EvN I will not be able to use Word, Excel, write mails, use web browser to access documents, Acrobat, even file explorer, calendar, contacts, MS Teams, Notepad, OBS, photo editor and any other tool when they need to type theirs' diacritic signs. I returned to legacy version of course checking what EvN will do with shortcuts. I started to search for possible alternative solution because I have to work and need tools for that across many devices. Having OneNote I experiment with importing my notes. It went better than I expected. After reading fora and getting e-mails from helpdesk I assumed that EvN decided to drop many customers. So good luck. I am reorganizing and cleaning my notes in OneNote for a few days. It is time consuming process due to three-tier notes structure in OneNote instead of two-tier in EvN. I agree EvN is cleaner, simpler and easier to use than OneNote. I am not saying OneNote is the best one - there is a long list of alternative solutions. But I have it now and it works for me, to some extent. At this moment I am sure I won't come back to EvN.

I agree that lack of multi system support is unacceptable this days. I use five devices: Windows computers, Android phone and iOS tablet My experience include use of Dropbox to sync files among devices. It is not very fast. I wonder how Joplin keeps in such environment. Export functionality of OneNote is comparable to EvN. Besides .mht and .pdf there are Word files. EvN can import OneNote files directly, in OneNote there is a separate application. It should be E on the list. Regarding OneNote I may say that export from EvN and conversion to OneNote is one-time process even I had 10 or so errors for manual correction. The problem is opening all notebooks in OneNote, reorganize notebooks and reformat some notes. EvN has much "clear" notes than OneNote. I use desktop application since sometimes I have to use it without network connection.

Well, Today I got a letter from support promoting new version 10.3 as "issue solving". I started with checking Release Note and found: The most recent version is 10.3.6 build 2001. Released November 8, 2020. Coming soon Global keyboard shortcuts So this is a confirmation that they are aware of the issue and put it "on hold". We know they had a report on the issue from beta testers something like 10 months ago. And decision makers simply ignored it. As we can see from the post above it influenced German users. I understand that EvN is concentrating on less demanding markets using plain US keyboards. So I have spent last two days on converting my 4338 notes into OneNote. It took me over an hour to open 128 notebooks in OneNote. I had to copy some of them manually. I still have to merge some of my notebooks into one due to different notebooks structure in OneNote. I have to reformat many notes, delete doubled graphics, resize pictures caused by conversion issues. I have to learn how to properly use this new tool. I actually noticed that notes are much more flexible, there are a kind of stickers, free-form graphics etc. And I do not think that they forget about a... keyboard.

@Barabasz & @PinkElephant I am also furious what EV did to us. I use EV every day for many years mostly to gather info from web pages. To continue I had to downgrade to legacy version. You are right they should never ever publish this "something" as new version. Were they pushed by competition? If so it may be a suicide due to ... you know all are pointing for couple of days. Yes there are so many basic errors that it seems most of the staff are so unexperienced programmers? I think the wrong management is the issue. They simply play with us, customers. I have OneNote installed but last used it 20 years ago? To keep my research I need a proper tool not a promise "we are aware and we will do something in the future". As in auto-response mail helpdesk manager asked me to wait for a few weeks for an answer it shows that they lost control over what they are doing. We will see in the next few weeks if they still want loyal clients.

I am premium user from Poland. With the new version 10 I was withdrawn from services I have paid for. I am not able to write in Polish language any more. This is strange that you want to exclude all Polish customers. Help me, please, to understand your reasons. Regards