Roxsana

Hello, Just joined the forum after 7 exasperating days trying to get Evernote customer service/technical department to help me by email. I downloaded Evernote onto a new Mac last week. I noticed that the notes that I had worked on for a month (from September 14th until current) on a temporary PC had not synced or downloaded with the new installation. The web account had synced fully with the PC and continues to do so. I now need to begin using Evernote on the new Mac laptop but I cannot do so until it has synced all the notes AND notebooks I set up during September 14th until now. I noticed that the notes on the new installation of the Mac stopped on August 13th. This was the last time I used Evernote on my old Mac desktop which I traded in for this new Mac laptop. I also noticed the same non-syncing issue on my iPhone. Checked in with Apple Support but after troubleshooting they indicating that this is about the Evernote issue. I have gone back and forth with Evernote since last week and it is Day 6 and there is no resolution in sight. I have done everything they asked including sending a log from the Mac laptop but there solution in terms of Exporting notes from the Web to the mac laptop does not work as there is actually no export option on the right -click on the mac. Please can someone advise? This is the only app thus far that I have not managed to get set up and work on my new mac laptop and it is also the only app that has required 6 days of interfacing with customer service with no resolution in sight.