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hubbub

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  1. RESOLVED For anyone else who may find themselves in this situation, here is how I managed to fix this problem using some of Max's suggestions above and some intuition on my part. Thankfully I was able to recover the files from my "C:/Program Files/Evernote/Evernote" directory after deleting them, so don't follow that tip above. 1. Run the EvernoteVersions tool as given by Max in this post (from above): This didn't seem to solve anything, but I've included it as it may have helped behind the scenes. 2. Use the Microsoft Windows Installer CleanUp Utility. This tool has been pulled by Microsoft but is available to download from a few reputable sites on the web. Here's a link: http://majorgeeks.com/download.php?det=4459 This tool allows you to remove corrupted/broken entries from the Windows Installer database that Windows maintains. It seems that this is what had got out of kilter here (with the different versions showing in Evernote -> Help -> About and Add/Remove Programs). Once you've installed the utility (I'm using XP) you run it from All Programs -> Windows Install Clean Up It will present a list of all the programs currently installed using Windows Installer. Locate Evernote in the list and click Remove. 3. Update Evernote through the Evernote -> Help -> Check for updates. This time it worked perfectly for me. Hope that's of some use. Cheers! hubbub
  2. Hi Max, I tried your suggestion and still get a "A previous version is installed..." error when running the installer. Is it possible to get hold of the installer for the old version to use for the uninstall process? Cheers, Simon
  3. Hi Max Thanks for the reply. I followed your instructions, below is the output of the versions tool. It looks like it failed the first time round, and following attempts don't seem to locate it any more. Re-running the installer results in the same problem as before, an error about an existing version. C:\Personal\Downloads>EvernoteVersions.exe /clean Searching under HKLM ... Product: Evernote v. 4.0.2 Version: 4.0.2.3162 Folder: C:\Program Files\Evernote\Evernote\ Clean this product and install location? (y/n): y Unable to delete direcotry C:\Program Files\Evernote\Evernote : 5 Found: 1 Cleaned: 0 Searching under HKCU ... Found: 0 Cleaned: 0 C:\Personal\Downloads>EvernoteVersions.exe /clean Searching under HKLM ... Found: 0 Cleaned: 0 Searching under HKCU ... Found: 0 Cleaned: 0 Any more ideas? Thanks! hubbub
  4. Old topic title: Upgrade 4.1.0.3345 to 4.2.0.3639 - Can't uninstall old ver. SOLVED - Please see my later post here for how I fixed this: viewtopic.php?f=56&t=21915#p94054 Hi all, I received a message telling me that a new version was available so dutifully clicked Install. When trying to install it informs me that the current version must be uninstalled first. That's fine, a Windows Installer dialogue pops up then disappears, then another dialogue appears saying "Another version of this product is already installed...", so clearly it didn't succeed. As the issue seems to be that it can't uninstall the old version I tried myself through Add/Remove Programs, but when I try this I get a different Windows Installer dialogue again saying "The installed product does not match the installation source....". Add/Remove Programs has Evernote listed as v. 4.0.2, which is not the same as the version reported by Evernote itself (4.1.0.3345), not sure if this is relevant. I assume Windows can't find the installer for whichever version it thinks is installed. And I can't help it, as I've previously upgraded through the Evernote Update popup and have no idea where it stores it's installers. Can anyone help? Let me know if you need more info. Cheers, hubbub
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