acedashdog

No, not Evernote. Their support stated explicitly that Legacy would be discontinued at some point in the future

They will shut it down on you, I was firmly assured of that.

You've seen my story, posted elsewhere at the same time, and applauded it. I did pick the right tool, paid, used it for 12 years and am now dropping it because it's now not the tool for what I am trying to do. Posted elsewhere but here you are Evernote I’ve been a satisfied customer for 12 years. Now I’m not, and I’m cancelling my subscription, and here’s why. I statrted using notes with my first Handspring Visor in 97, and when that went away and Outlook Notes became inadequate in 2011 I leaped to EN with joy. It was great, I loved it, I recommended it everywhere, I registered it. That continued until recently. Then you produced a new version and abandoned any bugfixes or support for the old one but declined to have Check for Updates so much as tell the user they needed to manually install the new version. I mean, really? How clumsy and amateurish! The new version has a Home screen that you loudly claim ‘everyone asked for’. What actual percentage of your user base actually asked for that? It is clunky, awkward and massively slow. I assume that it is why the whole app is now grindingly slow on entirely adequate hardware. When tickets were logged asking if the new feature could be disabled the responses were very dismissive. We peasants are supposed to be grateful. Add to that the arbitrary degradation of the features. Any application that can edit text on a GUI has access to the system fonts of that GUI. That’s kind of the point. From MS Word down to Notepad, it’s standard. But you rip that out and leave us stuck with half-a-dozen crappy 3rd party fonts nobody has heard of. On top of which, while making the forms of the software waste more screen space, you arbitrarily replace all our font size settings with 16, ridiculously large. All of a sudden Ctrl-A (Select All in the entire Windows Universe) is reinterpreted in your insular view as “Select 100 notes”. I take a weekly backup by exporting everything to .htm and adding it to my backups; this is now not possible. Ticket logged; after one (uselessly incorrect) response of “you can do it this way” I was told “that’s how it works. You can use the old version but it will be taken away at some unspecified time so don’t”. Personally, I suspect this is a blatant cripple to stop people migrating off an application rapidly becoming unbearable. Well, tough, it didn’t work. Which brings me to money grab. Before I realized there was a new version, I started getting popup ads on EN urging me to “register for Premium”. As I’ve been paying for 12 years I assumed this was a fault. After two tickets I was told it was because I was on the legacy version. I updated one PC to that, and they still come up. Then I was told this was “just a short campaign for Jan”. Feb now and they’re still coming up. It emerges that you have added a layer of paid subscription and removed several features to that for half again the money, before bothering people with popups to force them up. I expect popup ads on free software. I DO NOT expect and WILL NOT TOLERATE them on something I have over the years paid very nearly a thousand quid for. Completely unacceptable. I was prepared, just about, to live with the fact that my language is not supported. I logged a ticket for this and unsurprisingly was met with bemusement that there were people using the software that were not Americans. It supports some of the most obscure languages in the world, but not actual English (as opposed to ‘American English’). Your support folks are responsive and do their best, but they clearly have a script and have been told not to deviate from it. If he KB doesn’t help, they just want you to go away and stop asking. Well, there we go. I am. Customer lost and recommendation amended to “Don’t use Evernote”. I confidently expect you to ignore this feedback and continue to do just what you want, how you want, rather than what your users want. Good luck to you.

I did, posted this there too. But I thought it would be nice to put it somewhere someone might read it too

A good point. But having a choice, or starting without one, is much preferable to having one and then having it taken away for other people's benefit

I love this thinking. I've been using a spanner for 12 years for my job which is to tighten nuts. It's a but grubby, and rusty, but it does the job. Suddenly SpannerCo come along, wrench (ahahah) it from my hand and force on me a bright, shiny hammer with a built-in toothbrush. "This is better" they crow, "you must adapt your way of working to thses modern tools!" So I am left struggling to turn nuts with a hammer while the toothbrush keeps popping up and trying to brush my teeth, which I don't want it to do. Are you surprised when WrenchyCorp opens across the road, and I go and get their rather cheaper spanner that tightens nuts just as well, and then throw the useless hammer through SpannerCo's window? Apparently, yes. Sorry. Me Customer. I pay, I expect something that works for me, not for them

I’ve been a satisfied customer for 12 years. Now I’m not, and I’m cancelling my subscription, and here’s why. I statrted using notes with my first Handspring Visor in 97, and when that went away and Outlook Notes became inadequate in 2011 I leaped to EN with joy. It was great, I loved it, I recommended it everywhere, I registered it. That continued until recently. Then you produced a new version and abandoned any bugfixes or support for the old one but declined to have Check for Updates so much as tell the user they needed to manually install the new version. I mean, really? How clumsy and amateurish! The new version has a Home screen that you loudly claim ‘everyone asked for’. What actual percentage of your user base actually asked for that? It is clunky, awkward and massively slow. I assume that it is why the whole app is now grindingly slow on entirely adequate hardware. When tickets were logged asking if the new feature could be disabled the responses were very dismissive. We peasants are supposed to be grateful. Add to that the arbitrary degradation of the features. Any application that can edit text on a GUI has access to the system fonts of that GUI. That’s kind of the point. From MS Word down to Notepad, it’s standard. But you rip that out and leave us stuck with half-a-dozen crappy 3rd party fonts nobody has heard of. On top of which, while making the forms of the software waste more screen space, you arbitrarily replace all our font size settings with 16, ridiculously large. Even more ironically, this forum does allow access to the PC's system fonts! All of a sudden Ctrl-A (Select All in the entire Windows Universe) is reinterpreted in your insular view as “Select 100 notes”. I take a weekly backup by exporting everything to .htm and adding it to my backups; this is now not possible. Ticket logged; after one (uselessly incorrect) response of “you can do it this way” I was told “that’s how it works. You can use the old version but it will be taken away at some unspecified time so don’t”. Personally, I suspect this is a blatant cripple to stop people migrating off an application rapidly becoming unbearable. Well, tough, it didn’t work. Which brings me to money grab. Before I realized there was a new version, I started getting popup ads on EN urging me to “register for Premium”. As I’ve been paying for 12 years I assumed this was a fault. After two tickets I was told it was because I was on the legacy version. I updated one PC to that, and they still come up. Then I was told this was “just a short campaign for Jan”. Feb now and they’re still coming up. It emerges that you have added a layer of paid subscription and removed several features to that for half again the money, before bothering people with popups to force them up. I expect popup ads on free software. I DO NOT expect and WILL NOT TOLERATE them on something I have over the years paid very nearly a thousand quid for. Completely unacceptable. I was prepared, just about, to live with the fact that my language is not supported. I logged a ticket for this and unsurprisingly was met with bemusement that there were people using the software that were not Americans. It supports some of the most obscure languages in the world, but not actual English (as opposed to ‘American English’). Your support folks are responsive and do their best, but they clearly have a script and have been told not to deviate from it. If he KB doesn’t help, they just want you to go away and stop asking. Well, there we go. I am. Customer lost and recommendation amended to “Don’t use Evernote”. I confidently expect you to ignore this feedback and continue to do just what you want, how you want, rather than what your users want. Good luck to you.

I didn't ask for it. Every application I ever use that edits text allows you to choose from the fonts of the underlying OS. That's the whole concept of a GUI, shared rescources. Even if you can't manage that then for the love of Pete allow selection of the default note font and size. That's simple enough as you were doing it before. Why take that out? I'm not a fan of this new, slower, bloaty version but the arrogant assumption that you know what we want is toothgrinding. I've been paying since 2011. Fix it.