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rogw

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Posts posted by rogw

  1. It’s spotty at best. I’ve done it all. I’m logged in. Keep Evernote open close the computer and in the morning EN does not work. Don’t even try to restart the computer because it hasn’t worked for me ever. Unfortunately (?) i live in the country and don’t get good internet and sometimes I’m traveling. EN has been spotty. Sometimes it works. Sometimes it doesn’t. It has been totally unacceptable. When it does work (macOS) sometimes search didn’t work at all. Of course, when I desperately need to use it it doesn’t work. 
     

    When I contact customer support all they can talk to me about is canned response about offline notebooks. Different issue all together. 
     

    last time after wading through days of canned responses on useless topics they finally upgraded my problem. Then they needed log files. I couldn’t open EN to get log files. When I finally did send them it was again useless support and sent me back to replicate it and send another video of what is happening. 
     

    so all I’m saying is EN “Stay logged in before” your go offline does not work always. 

  2. Yes, I'm having this same problem in iOS app AND the macOS app. They simply are very unreliable (at best) when I am offline, traveling with no connection and it is uncalled for. Then when I write customer service, I get odd automated replies talking about local notebooks. Huh? I'm talking about no internet.... Thanks stocky2605 for verifying that I'm not the idiot here.... 🙂 I'm pretty frustrated and about ready to move on. Too bad, EN has been a great product. I'll stick around for now, as long as the legacy app works on my computer, but then I'm likely going to be gone.... unless they fix the new versions.

  3. Yeah. I’m aware of all that. Thank you for the details though. But as my picture shows when I was in airplane mode and fired up EN nothing was on the screen but blackness. Nothing. Most of the time it works fine. But this time it did not. I have not been able to replicate it every time yet, but when it randomly happens it is very frustrating. I believe it has to do with the way the iPhone handles what is stored in memory short term. But EN should make this data permanently downloaded. 

  4. Um.... This isn't about whether the downloads were done or not, they finally did. I'm a very slow internet connection at home. This is about once they are downloaded and I fired up EN 10.5, nothing loaded on my screen - nothing. Check the screen shots.... Once I got an internet connection they all loaded even my so-called offline notes. I'm not a newbie here. I've been using Evernote since 2009. But I am saying that their dependence upon a connection is really frustrating.

  5. After finally getting my offline folders all downloaded - it took over two months (yes, months).... - I now had an opportunity to try them out last night. Nothing loaded. I had a blank screen past the elephant head logo. I had a few menu items, but when I went to find my offline folders NOTHING was listed.... I could do absolutely nothing! I'm so tired of this. I pay good money because Evernote is such a vital part of my life. As soon as I could get back online, then Evernote loaded properly and then my offline folders worked again. What's the point of offline folders if they don't work when you are offline????

    See attached screen shots.... All loaded normally once the online reception was reinstated.... 

    1097546086_Evernote2.thumb.jpg.c52eb43e2ed626ae7843bf34f9998f2f.jpg1300406730_Evernote1.thumb.jpg.d78e84c4ed7971984605c29137de3f95.jpg

  6. Thank you PinkElephant - that helps. I did see the switch all offline, but was afraid to ***** it up worse. I have left Evernote on all day today in the screen that shows the download folders. It is progressing albeit slowly. My home connection was slow, but my office is pretty fast, and I have seen progress.... So, I guess I know and just wait it out. Thanks again.

    • Like 1
  7. 17 hours ago, gazumped said:

    Hi.  Have you selected the option to retain a copy of the database when the app shuts down?  

    I'm a macOS user. Latest version of everything and have this same issue. There basically is no preference pane for that and about once a week when offline I lose the ability to open and use Evernote. Then I try to restart, and cannot even open it back up without a connection. this seems intolerable to me and not a well thought out plan.

  8. 8 hours ago, PinkElephant said:

    First idea update iOS. Actual build is 14.4

    For the download: It will not happen in the background. iOS does not allow apps continuous background operations. It will only load a little chunk of data while you use EN.

    To download all notebooks fast, you need to keep the app active. Switch off autolockscreen in the iOS settings, Display. Now open the EN app, switch one or several notebooks to „offline“, leave the app running in the foreground. To save some energy, dim the display, put the iPhone to a charger.

    The download of all notes (16GB) took approximately 1 day on my iPhone 12 Pro Max. It was on a fast 5GHz WiFi.

    If it is much slower on a fast network, probably something from the previous releases is locking things. Then completely uninstall the EN app: Delete app, dump all data, switch the iPhone completely off, on again, reinstall the app, log in, let it sync before using.

    And now try again to download, following the above procedure.

    Good advice. I wish I would have known this several months ago. I'm new to the thread, not new to the problem. I've been waiting for some notebooks to download for over two months.... Unfortunately, I cannot turn off the notebooks that are checked as "offline" ones. So, I'm stuck with only going through a reinstall? This is dumb, but if it works, I'll give it a try. The last thread I saw from an Evernote employee said that it has been fixed. It has not been fixed. I'm in the most current iOS and the most current Evernote for iOS.

  9. I would love to see this in Evernote - all evernote apps. Even though you would be servicing a minority of users, some of us users have no evernote products on our phones because of this feature. I for one would LOVE to see all EN products have some form of parental controls, or the ability to shut off direct links and force to open Safari. Here's another discussion about this:

     

    http://discussion.evernote.com/topic/34140-disable-embedded-browser-in-evernote-ios/

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