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katzmark

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About katzmark

  1. Please see my strong thoughts somewhere in this thread on the breach of faith Evernote created with the users and subscribers who entrust them with their most important information. No, the issue is not one of their making but I remain disappointed in Evernote's poor choice not to keep us updated with the latest information and directly support those of us with questions and concerns. What a missed opportunity to demonstrate to core customers that they actually care about all aspects of how we manage our most essential and personal information. A poor choice indeed: a breach of faith is not soon forgotten.
  2. Finally, we agree! Evernote sent out a note informing us there was a looming and potentially serious problem with the Evernote-branded product they sold us and told us to go look to Fujitsu for solutions. I have no more technical expertise than your average end-user but I have no trouble understanding how and why Fujitsu is the only company that can fix this problem. (Well. maybe they need some help from Apple.) I also have no formal training in customer relations but I certainly was expecting that the company and product I have been a loyal and enthusiastic customer of to offer dedicated support, information and updates to the problem at hand. That requires more than a link to the Fujitsu website. Howsabout a sentence like this: we understand that this information about your Scansnap Evernote Scanner may cause you concern and we will make every effort to provide the loyal users with up-to-the minute information about how this problem is being resolved. There were a dozen questions that sprung to mind when I read that email and Evernote -- the company whose product I subscribe to for "premium service" at increasingly premium prices -- answered none of them and made no attempt to reassure me that they would be of any service at all in this matter going forward. This is more than a Fujitsu scanner OS compatibility issue; this is a breach of trust between Evernote and its customers who rely on it and entrust it with their most essential documents. At least it is for me. Anyone else?
  3. Pasted below is the email I received. I read through it again and failed to find the words "we are working on it" and "we will keep you apprised" -- or messages to that effect. It mostly refers to "they" (Fujitsu) and directs Evernote customers with any questions (or concerns!) to look to Fujitsu for answers and support. Maybe I should have signed up for a Fujitsu Premium Account instead. Dear valued SSEE user, This email is being sent to Evernote users who purchased our ScanSnap Evernote Edition (SSEE) scanner on our Evernote Market site. We would like to let you know about a known issue that affects SSEE users who use Apple's Macintosh computers on the MacOS Sierra platform (to be released Sep 21, 2016). If you are a Mac user using Sierra, or are planning to do so, please read on. Our partner and SSEE's manufacturer Fujitsu/PFU, have issued a notice warning all ScanSnap users that some pages on PDF files may be deleted when using MacOS Sierra. The details can be found on the Fujitsu/PFU site. Please also refer to the site for any updates and fixes on this issue. If you have any questions regarding this matter, please contact Fujitsu/PFU through the support page. Regards, Evernote Team
  4. Here is my reading of the email that Evernote sent us: 1. You bought your Scansnap Evernote Edition from us. 2. There will soon be a problem with this (expensive) product we sold you because of the hardware and/or drivers made by Fujitsu. You are now in their hands. 3. We have now met the minimum legal threshold of "product support" to you, our customers, as per our lawyers. 4. Good luck!
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