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Posts posted by Lemayp

  1. 5 hours ago, agsteele said:

    That's the pop-up that should appear when you click the green + symbol which, of course, is hidden under the pop-up. Clicking outside Evernote closes it on my machine.  If that or ESCape doesn't clear it then perhaps try clicking New Note and create something new which you can then delete. Otherwise File | Quit Evernote and restart and see what that does for you.

    Right. Now it seems to be working as expected, clicking elsewhere actually close the window.

    But earlier I faced twice a situation where this will never close itself regardless of what I was trying to do. I had to restart twice evernote.

    One thing I remember, is that it occured after Evernote tried to show me the new features.  Normally it will go from Steps to Steps, but in the  case of this new version, it show me something about the new tasks feature and I think there was something like "5 dots", meaning 5 things to show, but clicking on Next would expand the "Help Center" only.


    I`ll check if I face the problem again. I was trying the new tasks feature when I faced the problem.

    • Like 1
  2. I have the following appearing on top of Evernote 10.15..6 that prevent me to access my menu:



    I can't remove it.  I am under the impression that the "What new" coming with 10.15.6 failed to complete itself as I was able to click Next on the first entry presenting the new task, but after that it didn't go to the second step.

    Anyone have a suggestion to get rip of this window?




  3. 3 hours ago, Shane D. said:

    Hi All,

    We believe updating to our most recent release, Version 10.7 will help to fix this issue.

    If you haven't updated already, you can learn more here:

    Please let us know if you continue to encounter this issue after updating to Version 10.7.


    I faced the problem again this morning, like almost every monday.  I have 10.7.6 installed.  The workaround is very easy for me, just restart evenote.  I normally don`t get the problem during the week.


  4. 17 hours ago, kewi said:

    I have this same issue.  Windows 10 - killing all Evernote processes in Task Manager has fixed the issue, but from previous comments it seems this may only be a temporary fix.

    @kewi Killing all the processes has always resolved this for me, but since several releases when I face the problem I can resolve it by simply doing a file->Quit Evernote, and then restart it.   Have you tried this before killing all the processes?

    @Lindsay1234Have you been able to resolve your situation using one of the 2 approaches mentioned here?

  5. 4 minutes ago, TK0047 said:

    Yes, tried it before. Now tried it on a different computer at the house, note is in blank in the V10 app. Online shows the content although formatting is different and is not as clean as the version on V6.25.

    Submitted a ticket request.


    Just to be clear that the solution that works for most of us consist in doing a file>quit to exit evernote, as simply closing the main window was not enough.  Original situations that I faced regarding this were requiring that I do list and kill all the evernote process manually on my windows environment. You might want to check this too.


    I suggest that you follow the following active thread 


  6. On 12/21/2020 at 10:40 AM, cmartin44 said:

    Ok so I just had the blank note problem again on the latest version.

    Me too, but on Windows, I had the issue on monday morning.  Normally I would have the issue first thing on the monday morning but not this time, so I assumed that the problem could have been resolved.  Meanwhile, an hour or so after starting my day, I faced the problem once again but couldn't investigate it fully since I was at that time on a rush at work and I needed Evernote to work immediately.  So I did File->Quit, like I used to do everything the problem occured, and restart Evernote to see my notes content again.

  7. 4 hours ago, aukirk said:

    I am surprised there hasn't been any official response for users still stuck in 5.33... While I certainly don't want to be upgrade if it is not ready to handle the load of my notes, I am really hoping to get access to the ability to set reminders in Web.  I find myself using the web version for certain notes I have bookmarked in my browser, since pretty much all my other working apps are web-based (other than Outlook and Evernote).  I find it much easier to stay in the browser and open a tab to make a quick update to a specific note... but need to go over to the desktop app to set the reminder.

    I agree with your that the reminder is the one feature I would have liked to see appering in this 5.33 version as we wait for the full 10.x version to be available to us.

    I haven`t started the legacy windows version since 2 weeks, meaning that 10.x windows is OK for my needs, but the web version is missing that single feature.

    I integrate my process with the service Remember The Milk (RTM) and the evenote reminders are at the heart of such integration.

    • Like 1
  8. 19 hours ago, Shane D. said:

    Hi All,

    If you haven't already, please update to version 10.4.4.

    Please let me know if the issue still persists after this update.

    I received 10.4.4 last week and once again I experienced the problem on monday morning.  So far, I faced this problem almost every monday morning.  Not a big deal since I can quit/kill the evernote processes as a workaround, but the situation is still there.

  9. I was glad to ear that the "Top-list view" was made available once again inside of the 10.4.3 version as I like to use such perspective to see my search result at the top of the note that I am editing.  While using it, though, I felt like it was a different experience since I had to constantly resize the window of the list view to see more results, something I wasn`t doing much in the past.  So I decided to compare with the previous version to discover that the new UI is showing up half of the entries then before.

    Here is a sample snapshot of both 10.4.3 (left) and 6.25.2 (right) on top of each other where we can see that the titles "All Note" are aligned.  On the left we can see 3 notes listed for the same size of the "List View" compare to 8 notes on the legacy version which also have the "Search dialog" part of the header too.


    I know that a lot of important bugs needs to be fixed in 10.x first, but the designer will have to refine such kind of UI in the short/mid term too.  Since the new version is all about the new UI and the way the user consume the information, we are not expecting step back on such kind of UI implementation.


  10. I just received the offer to install/upgrade to 10.4.3 automagically (I was using 10.3.7) and I accept it.

    I let the computer work for several minutes.  At some point the evernote processess were not consuming much CPU anymore (about 1%) which is unusual since an upgrade would consume a lot of disc and CPU until the version is fully restarted.  This restarting phase never occurred.

    I tried to start evernote, no success.  Even the "pinned" evernote entry I had in my task bar was now an empty white icon.

    At some point I decided to stop all the evernote process and to restart evernote, and only at that moment I was able to see/access that new version.

    By default it opened with the "Cards" view. I wasn`t using this before, I don`t remember if it was there in the previous versions.  I can see the "top list" view.

  11. There is a different in the output between checklist and checkbox.  When you "check" a given checklist entry, its text  will become all strighthrough.

    The new default seem to have checklist created.

    The "workaround" that I use to enter quickly  a checkbox (the former one supported that doesn`t strikethrough the text) consist in entering <space><[><]>, i.e <space> followed by the 2 [] characters. It works well for me and since then I am happy with checklist and checkbox.

    • Like 1
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  12. From what I recall, I have experienced this on almost every monday morning when my laptop hasn`t been used during the week-end.

    My laptop is in hibernate mode every time I don`t use it (current states is saved to disk and resume when I start using it).

    After 2 days of hibernating, when I attempt to "continue" to use Evernote on monday morning, all notes would appear as blank, no exception.

    The only solution I have found to this problem, is to kill all the evernote process.  Cleanly quitting and restarting Evernote hasn`t resolved the problem (there are still process running) for me.

    Is there any settings I should set Evernote to attempt to get extra client log information to better investigate this based on the above comment?

    • Like 2
  13. @pauljgeary  Were you using version 10.1 before and faced a change of behavior inside of 10.2, or is this your first installation of version 10?

    I am curious is something is affecting 10.2 that was "ok" in 10.1.

    As of encryption, I notice a big change too (I am using 10.1).  In order to change something that is encrypted, we need to decrypted it fully first using the option "Decrypt Permanently", then do our changes and re-encrypt it once again.  Quite of a big change from previous releases where we were able to change directly the value.

  14. @sm788 Several users are installing the "legacy" version parallel to Evernote 10 to access functionalities that might be missing in version 10. If you can't find the export to PDF than you should consider installing such version in parallel. It is extremely easy to perform such installation.  Here is the link for the instructions: https://help.evernote.com/hc/en-us/articles/360052560314?fbclid=IwAR2TNqp-eGRH3Ds8Vfu-CiKPjYolJzZ_keR9eWQaDahJ2GN-7hwn595zI8w&__s=bsetfdgzirbvqtopurph


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  15. I faced a similar problem this morning with version 10.1.7, but in my case it was not the latest notes but all of them that I was not able to see their content.

    I went to task manager and kill all my evernote process.  Then I was able to restart it and access my notes once again.

    In my case, Evernote has been started yesterday and I put my computer to sleep and go this situation in the morning.

    After doing so, I haven`t face the problem during the remaining of the day.

  16. @Richard M. Ruby Several people, including myself, are using the "Legacy version" in parallel to the new version for missing feature.  You could do the same or completely switch to the legacy version until you get the proper feedback that the missing parts that are so important for you are present in the new version.  Unfortunately, this situation will have the bad consequence that you lost your original setup ...

    As for the real subject of your email, I think several users are sharing your feeling.  I wished the installation of Evernote 10 would have been done directly in parallel to the previous version only.  This way I wouldn't have lost my original setup and could have experienced the new version in parallel with the several year version I had customized the way I want. 

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