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frankysea

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Posts posted by frankysea


  1. I also tried the latest version (5.8.16.8509), the sync still not work.

     

    Log opened on 2015/08/17 10:53:11 (UTC+8:00)
     
    10:53:11 [8172] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
    10:53:11 [8172] Evernote for Windows 5.8.16.8509 (276509) Prerelease
    10:53:11 [8172] Common Editor 25 (2015-07-13 16:29:47 -0700)
    10:53:11 [8172] Client info: Evernote Windows/276509; Windows/6.1.7601 Service Pack 1 (Win64);
    10:53:11 [8172] Bootstrap info: Evernote (loadedLastUsed)
    10:53:11 [10500] Requesting bootstrap info from "www.evernote.com" (zh-HK)
    10:53:11 [10500] 0% Connecting to www.evernote.com/edam/user
    10:53:13 [10500] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote
    10:53:13 [10500] Bootstrap info: Evernote (loadedFresh)
    10:53:16 [8172] Registered session count: 1, last session: 2015/08/17 10:45:00
    10:53:17 [8172] Loaded session count: 0, last session: 2015/08/12 10:15:00
    10:53:17 [8172] Opened database: C:\FrankDir\Evernote\Databases\frankysea.exb (2.4 GB Fixed 95.5 GB free)
    10:53:17 [8172] * email: kevinseashine@gmail.com
    10:53:17 [8172] * user: 1189566
    10:53:17 [124] 0% Connecting to www.evernote.com/shard/s10/utility
    10:53:19 [8172] Registered session count: 1, last session: 2015/08/17 10:45:00
    10:53:21 [6092] Client synchronization started
    10:53:21 [6092] * connection reuse is disabled
    10:53:21 [9140] 0% Connecting to www.evernote.com/edam/note/s10
    10:53:21 [9140] 0% Connecting account frankysea
    10:53:21 [9140] 0% * loaded 2 sync chunks, updateCount=41728
    10:53:21 [9140] 0% Loaded updateCount: 0
    10:53:21 [9140] 0% Usage Metrics: sessionCount=1
    10:53:21 [9140] 0% Client updateCount: 0, server updateCount: 41728
    10:53:21 [9140] 0% Retrieving list of changes from the server
    10:53:22 [9140] 0% * saved 3 sync chunks, updateCount=41728
    10:53:22 [9140] 0% Receiving account changes
    10:53:22 [9140] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
    10:53:22 [9140] 0% * update 0 notebooks, 8 notes, 0 resources, 2 tags, 0 searches, 0 linked notebooks
    10:53:22 [9140] 0% Connecting to www.evernote.com/edam/user
    10:53:22 [9140] 0% Updating user "frankysea"
    10:53:22 [9140] 0% * email last verified 2015/04/13 11:21:44 (UTC+8:00)
    10:53:23 [9140] 0% Waiting for 2 base writer tasks
    10:53:23 [9844] 0% Synchronizing 2 tags
    10:53:23 [9844] 10% Updating local tag "生工一班"
    10:53:23 [9844] 10% * guid={100098F3-7697-4B72-A109-BF23FD719EF8}
    10:53:23 [9844] 20% Updating local tag "20033621"
    10:53:23 [9844] 20% * guid={48ACAA19-7C07-4996-938B-5D0F1496D4A1}
    10:53:23 [9844] 20% Writing 8 notes
    10:53:23 [9844] 20% Updating local note "時隔八年 華農再聚首", resource count: 8, usn=41716
    10:53:23 [9844] 20% * guid={2F92C6D7-267B-49F4-83C6-53CE3DF027C4}
    10:53:23 [9844] 20% Updating local resource "3a146839a36ac3e7de6ab466df4c32d8" placeholder, 3110098 bytes
    10:53:23 [9844] 20% * rsrc={633CF3C6-C9A9-4404-BA8D-A2D73D1C1114}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "5a1338c660cb1cbcce7dee18276b46b7" placeholder, 204229 bytes
    10:53:23 [9844] 20% * rsrc={EEC14A6C-93E5-470D-A96C-D42F7933AB91}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "5271d2b885fb2e924cd7885ddbdbeaef" placeholder, 180818 bytes
    10:53:23 [9844] 20% * rsrc={608ED185-C247-4C3C-A455-C85AD966149B}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "d438fca6181cb0c939f1fcfd0a82259a" placeholder, 8449704 bytes
    10:53:23 [9844] 20% * rsrc={537F1654-D184-4903-BF18-9070845B67BB}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "b1917a733e5869fd7af3d48b59e7b950" placeholder, 8179515 bytes
    10:53:23 [9844] 20% * rsrc={944BD0F9-8A83-4DB1-87A4-310557E46C0E}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "b484884ee842882597fce6a43343935d" placeholder, 6779090 bytes
    10:53:23 [9844] 20% * rsrc={7B75F188-A644-4094-B23F-0BE94E7138B5}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "faf181e71182343af44dfa438f181fd9" placeholder, 5756827 bytes
    10:53:23 [9844] 20% * rsrc={42D56DF3-716C-4300-A408-396839A79BF3}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local resource "e7d321bedfe30501c2b0bd91b3bb96e5" placeholder, 7687950 bytes
    10:53:23 [9844] 20% * rsrc={83FF414D-5B23-420A-98D2-5FE7613102BE}, note={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [9844] 20% Updating local note "生工一班電郵", resource count: 0, usn=41674
    10:53:23 [9844] 20% * guid={42F67B79-779C-428E-808E-7223374BE6E1}
    10:53:23 [9844] 20% Updating local note "Note from Lilian Residential District...", resource count: 0, usn=41666
    10:53:23 [9844] 20% * guid={A47FD27A-2913-4ACA-ADF9-C7FE76C1A1B3}
    10:53:23 [9844] 20% Updating local note "Eyefi card", resource count: 1, usn=41635
    10:53:23 [9844] 20% * guid={643756C0-0511-4165-BA4D-AEE5686CDC8F}
    10:53:23 [9844] 20% Updating local resource "4c30b3fff259106c75cc7f2dbdb37fe9" placeholder, 819062 bytes
    10:53:23 [9844] 20% * rsrc={555795B9-2276-4948-B17A-3732B7FC274C}, note={643756c0-0511-4165-ba4d-aee5686cdc8f}
    10:53:23 [9844] 20% Updating local note "星月之國 Day 6 費特希耶 再次起飛", resource count: 2, usn=41662
    10:53:23 [9844] 20% * guid={3A77D339-A500-4809-897E-6BD63524699F}
    10:53:23 [9844] 20% Updating local resource "20f64dab06a9ea354335ec61f146b9c8" placeholder, 148449 bytes
    10:53:23 [9844] 20% * rsrc={39672CF3-303A-44AF-88D9-94C6D352B962}, note={3a77d339-a500-4809-897e-6bd63524699f}
    10:53:23 [9844] 20% Updating local resource "3be5f1fc491bc959313566a097b5f8f8" placeholder, 158145 bytes
    10:53:23 [9844] 20% * rsrc={B9EFDE9F-BFE2-4435-82D7-7547B5DFDE24}, note={3a77d339-a500-4809-897e-6bd63524699f}
    10:53:23 [9844] 20% Updating local note "莉凤购物", resource count: 0, usn=41640
    10:53:23 [9844] 20% * guid={64589C5A-0CC3-4243-8E8E-6B3DAC0CBAAD}
    10:53:23 [9844] 20% Updating local note "Note from Wuhu Street 111 in Hong Kong", resource count: 0, usn=41685
    10:53:23 [9844] 20% * guid={0A8D5BCE-B549-4BDA-8D8B-E7CEBE834596}
    10:53:23 [9844] 20% Updating local note "Note from Gillies Avenue South 14–28 ...", resource count: 0, usn=41686
    10:53:23 [9844] 20% * guid={592F1C4F-6B73-4E4B-84F3-8CBBC34DBD89}
    10:53:23 [9140] 20% Done waiting for 2 base writer tasks
    10:53:23 [9140] 20% Submitting get 8 notes task
    10:53:23 [9140] 11% Waiting for 1 sync tasks
    10:53:23 [6360] 11% Connecting to www.evernote.com/edam/note/s10
    10:53:23 [6360] 11% Retrieving 8 notes
    10:53:23 [6360] 11% Retrieving note "時隔八年 華農再聚首"
    10:53:23 [6360] 11% * guid={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:53:23 [6360] 11% * total data size=40391130
     
    Then the sync icon keep spinning and never stop. 

  2. Today when I open Evernote windows (5.8.13.8152 (276152) Public) I failed to sync and keep seeing below log:

     

    Those highlighted log keep repeating and the sync will never finished, my new notes cannot be downloaded. 

     

    Anything I can do?

     

     

    ********
    * The Activity Log contains a detailed list of the steps the Evernote application performs,
    * as well as information about your account and your device. Your Note titles, tags,
    * Notebook names and occasionally Note content also may be included. We treat your
    * Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy).
    *
    * You may remove anything you do not want to send us.
    ********
     
     
    Log opened on 2015/08/17 10:07:08 (UTC+8:00)
     
    10:07:08 [1080] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
     
    Log closed on 2015/08/17 10:07:08 (UTC+8:00)
     
     
    Log opened on 2015/08/17 10:07:28 (UTC+8:00)
     
    10:07:28 [10276] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
     
    Log closed on 2015/08/17 10:07:28 (UTC+8:00)
     
     
    Log opened on 2015/08/17 10:08:24 (UTC+8:00)
     
    10:08:24 [13796] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
    10:08:24 [13796] Evernote for Windows 5.8.13.8152 (276152) Public
    10:08:24 [13796] Common Editor 22 (2015-06-22 16:04:15 -0700)
    10:08:24 [13796] Client info: Evernote Windows/276152; Windows/6.1.7601 Service Pack 1;
    10:08:24 [13796] Bootstrap info: Evernote (loadedLastUsed)
    10:08:24 [13796] Registered session count: 1, last session: 2015/08/17 10:00:00
    10:08:25 [13796] Bootstrap info: Evernote (loadedDatabase)
    10:08:25 [13796] Loaded session count: 0, last session: 2015/08/12 10:15:00
    10:08:25 [13796] Opened database: C:\FrankDir\Evernote\Databases\frankysea.exb (2.4GB Fixed)
    10:08:25 [13276] 0% Connecting to www.evernote.com/shard/s10/utility
    10:08:26 [13796] Registered session count: 1, last session: 2015/08/17 10:00:00
    10:08:28 [13772] Client synchronization started
    10:08:28 [13772] * connection reuse is disabled
    10:08:28 [14228] 0% Connecting to www.evernote.com/edam/note/s10
    10:08:28 [14228] 0% Connecting account frankysea
    10:08:28 [14228] 0% * loaded 1 sync chunks, updateCount=41728
    10:08:28 [14228] 0% Loaded updateCount: 41634
    10:08:29 [14228] 0% Usage Metrics: sessionCount=1
    10:08:29 [14228] 0% Client updateCount: 41634, server updateCount: 41728
    10:08:29 [14228] 0% Retrieving list of changes from the server
    10:08:29 [14228] 0% * saved 2 sync chunks, updateCount=41728
    10:08:29 [14228] 0% Receiving account changes
    10:08:29 [14228] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
    10:08:29 [14228] 0% * update 0 notebooks, 8 notes, 0 resources, 2 tags, 0 searches, 0 linked notebooks
    10:08:29 [14228] 0% Connecting to www.evernote.com/edam/user
    10:08:30 [14228] 0% Updating user "frankysea"
    10:08:30 [14228] 0% * email last verified 2015/04/13 11:21:44 (UTC+8:00)
    10:08:30 [13492] 0% Synchronizing 2 tags
    10:08:30 [13492] 50% Updating local tag "生工一班"
    10:08:30 [13492] 50% * guid={100098F3-7697-4B72-A109-BF23FD719EF8}
    10:08:30 [13492] 100% Updating local tag "20033621"
    10:08:30 [13492] 100% * guid={48ACAA19-7C07-4996-938B-5D0F1496D4A1}
    10:08:30 [11932] 20% Connecting to www.evernote.com/edam/note/s10
    10:08:30 [11932] 20% Retrieving 8 notes
    10:08:30 [11932] 20% Retrieving note "時隔八年 華農再聚首"
    10:08:30 [11932] 20% * guid={2f92c6d7-267b-49f4-83c6-53ce3df027c4}
    10:08:30 [11932] 20% * total data size=40391130
    10:09:25 [13796] Checking UpSell: Checking Eligiblity
    10:09:25 [13796] Checking UpSell: Not Eligible: Too soon, check API after 2015/08/18 10:03:29
    10:10:25 [13796] Checking UpSell: Checking Eligiblity
    10:10:25 [13796] Checking UpSell: Not Eligible: Too soon, check API after 2015/08/18 10:03:29
    10:11:25 [13796] Checking UpSell: Checking Eligiblity
    10:11:25 [13796] Checking UpSell: Not Eligible: Too soon, check API after 2015/08/18 10:03:29
    10:12:25 [13796] Checking UpSell: Checking Eligiblity
    10:12:25 [13796] Checking UpSell: Not Eligible: Too soon, check API after 2015/08/18 10:03:29
    10:13:25 [13796] Checking UpSell: Checking Eligiblity
    10:13:25 [13796] Checking UpSell: Not Eligible: Too soon, check API after 2015/08/18 10:03:29
     

  3.  

    The new Evernote version is now out and at least two people have confirmed normal service has been resumed.  https://discussion.evernote.com/topic/80258-evernote-for-windows-582-beta/?view=getnewpost

     

    I don't see from your link where the new release has fixed the this issue.

     

    IAC, 2 users out of a 100M+ is relevant. 

     

    Evernote continues to ignore that there is a very serious sync issue.

     

     

     

    The new Evernote version is now out and at least two people have confirmed normal service has been resumed.  https://discussion.evernote.com/topic/80258-evernote-for-windows-582-beta/?view=getnewpost

     

     I have tried the new version and the sync problem remains.  Anyway we can help the development team for this issue? It seems the problem happens on large notes containing lots of images. if they want i can provide the note detail to see if any special contents, such as some characters and whatever, are causing the problem.


  4. The sync issue remains. 

     

    10:04:01 [10256] Client synchronization started
    10:04:01 [9332] 0% Connecting to www.evernote.com/edam/note/s10
    10:04:01 [9332] 0% * loaded 7 sync chunks, updateCount=30880
    10:04:01 [9332] 0% Loaded updateCount: 30780
    10:04:03 [9332] 0% Usage Metrics: sessionCount=0
    10:04:03 [9332] 0% Client updateCount: 30780, server updateCount: 30880
    10:04:03 [9332] 0% Retrieving list of changes from the server
    10:04:03 [9332] 0% * saved 8 sync chunks, updateCount=30880
    10:04:03 [9332] 0% Receiving account changes
    10:04:03 [9332] 0% * expunge 0 notebooks, 1 notes, 0 tags, 0 searches, 0 linked notebooks
    10:04:03 [9332] 0% * update 1 notebooks, 20 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
    10:04:03 [9332] 0% Connecting to www.evernote.com/edam/user
    10:04:03 [9332] 0% Updating user "frankysea"
    10:04:04 [9332] 0% * email last verified 2014/10/08 12:54:30 (UTC+8:00)
    10:04:05 [11424] 0% Expunging 1 note
    10:04:05 [9332] 0% Waiting for 1 base writer tasks
    10:04:05 [11424] 0% Synchronizing 1 notebook
    10:04:05 [11424] 100% Updating local notebook "Project-SP-Intranet"
    10:04:05 [11424] 100% * guid={566A3B0A-096F-43A4-9661-EE0477BB94C3}
    10:04:05 [9332] 100% Done waiting for 1 base writer tasks
    10:04:05 [9332] 100% Submitting get 20 notes task
    10:04:05 [9332] 5% Waiting for 1 sync tasks
    10:04:05 [13428] 5% Connecting to www.evernote.com/edam/note/s10
    10:04:05 [13428] 5% Retrieving 20 notes
    10:04:05 [13428] 5% Retrieving note "蘭卡之旅 人物篇 1"
    10:04:05 [13428] 5% * guid={3f08a551-dee8-41a8-9dfa-952b01000c35}
    10:04:05 [13428] 5% * note content, length=3342
    10:04:05 [13428] 5% Retrieving resource, total size=2417057
    10:04:05 [13428] 5% * guid={73feb4d7-411a-4402-9c87-04599e9455c0}
    10:04:05 [13428] 5% * note={3f08a551-dee8-41a8-9dfa-952b01000c35}
    10:04:05 [13428] 5% * resource data, size=2416541
    10:04:05 [13428] 5% * resource recognition data, size=516
    10:04:06 [13428] 10% Submitting a batch of 2 note calls, size=2.3MB
    10:04:06 [13428] 10% * retrieving note content for batched note {3F08A551-DEE8-41A8-9DFA-952B01000C35}
    10:04:26 [13428] 10% * retrieving batched resource {73FEB4D7-411A-4402-9C87-04599E9455C0}
    10:04:26 [13428] 10% No more data to read.
    10:04:26 [9332] 10% Done waiting for 1 sync tasks
    10:04:27 [10256] Client synchronization finished, status: failed
    10:04:27 [10256] * 1 item received
    10:04:27 [10256] * elapsed time: 25s
    • Like 1

  5. Surprise to know so many same issues here, obviously this is a serious bug that many users are experiencing. At least Evernote team should let us know what's happening, as the activity log is always "no more data to read", which is confusing. 

    The support team finally replied my ticket, "I will forward your case to technical team ... ".

     

    Yes, @YzRacer I found that this problem occurred at some large note containing lots of images too, may be this can help the lovely technical team to address the issue?

     

    BTW, Mac version Evernote seems no problem at all.  


  6. I have been encountering this problem for a long long time, the sync keep failing. I have contacted support team, (I am a premium user), but no replies. The app is completely not usable now. I have tried uninstalled and re-install, but it's another nightmare, it took a week to sync 80% of the notes.... So can someone fix the issue? 

     

    Log as below:

    --------------------------- 

     

    10:59:47 [9376] 67% Submitting a batch of 3 note calls, size=3.2MB

    11:00:10 [11080] Finding related content for note 3443

    11:00:10 [11080] * Retrieved 11 cached related content items for note 3443

    11:00:12 [11080] Finding related content for note 9414

    11:00:12 [11080] * Retrieved 12 cached related content items for note 9414

    11:00:12 [11080] Finding related content for note 3930

    11:00:12 [1456] 0% Connecting to www.evernote.com/edam/note/s10

    11:00:13 [11080] * Retrieved from server 0 related content items for note 3930

    11:00:15 [11080] Finding related content for note 6807

    11:00:16 [11080] * Retrieved from server 0 related content items for note 6807

    11:00:16 [11080] Finding related content for note 9414

    11:00:16 [11080] * Retrieved 12 cached related content items for note 9414

    11:00:17 [11080] Finding related content for note 3930

    11:00:17 [11080] * Retrieved 0 cached related content items for note 3930

    11:00:17 [11080] Finding related content for note 6807

    11:00:17 [11080] * Retrieved 0 cached related content items for note 6807

    11:00:18 [11080] Finding related content for note 9414

    11:00:18 [11080] * Retrieved 12 cached related content items for note 9414

    11:00:25 [9376] 67% No more data to read.

    11:00:25 [7040] Client synchronization finished, status: failed

    11:00:25 [7040] * elapsed time: 39s


  7. Recently I encountered SO MANY issues with Evernote, both Windows version in my Office and Mac at home.

     

    The symptom is for some reason the sync cannot completed successfully. 

     

    skitch.png

     

     

    I even completely deleted my Evernote and database, hope to solve the problem by doing a clean re-install, but the problem just got worse. I have 2900 notes in my Evernote, and the app has already synced for 3 DAYS (8 hours a day), it keep encountering sync error. But the error is not permanent, after a couple of retry the note can be synced, so far I have synced 1700 notes only.

     

    Below is part of the log, this kind of message are all over the huge log file, the sync just failed for no reason... 

     

    13:05:09 [11916] 41% * resource data, size=57988
    13:05:09 [11916] 41% * resource recognition data, size=521
    13:05:09 [11916] 41% Retrieving resource, total size=5044915
    13:05:09 [11916] 41% * guid={c23c08ce-4f5d-44ff-83e1-e5db5b88a02c}
    13:05:09 [11916] 41% * note={d26b02cb-a11f-4cd0-90dc-3b75be183d24}
    13:05:09 [11916] 41% * resource data, size=5044915
    13:05:11 [11916] 41% Submitting a batch of 103 note calls, size=9.0MB
    13:05:30 [3036] 41% No more data to read.
    13:05:43 [11916] 41% No more data to read.
    13:05:44 [4008] Client synchronization finished, status: failed

     

    I am a premium member and I have emailed the support team, but no response from them at all. I feel a bit disappointed of the Evernote team this time, as I always believe evernote is the most (NOTone of the most, but the most) innovative and useful application I have ever met. 

     

    Also I am quite unhappy that Evernote always "redesign the app completely", yes it is always good to make changes, but i think it is a little bit too frequent, especially the Mac app and iPhone app, users are familiar with the existing interface already, each time it "build completely from sketch", will introduce lot of issues.

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