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Frki2

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    Can't login

    in Evernote General Discussions

    Posted

    41 minutes ago, PinkElephant said:

    Most users report that login works when you skip the „Login by …“, and use the username and password (plus 2FA) related to your account.

    Again, that part also did not worked. So, you could not log in in any way, Google, email, Apple, nada. When you would add email and press connect nothing happend. Until few days and that also started to work normally. It was obviously that EN login error. Btw, in the same time my Google login worked on every other app or login i use and that is big number.

    Can't login

    in Evernote General Discussions

    Posted

    16 hours ago, badmeow said:

    After having tried all the resets and reboots etc with no luck a couple days ago, yesterday I changed nothing and signed in no problem first try. Maybe a remnant of that authentication problem they mentioned? Who knows, but at least I'm back in, so I'm happy.

    Exactly like me. So obvious Evernote login problem and issue where we could not use our app that we are paying for few days. And Federico who is on forums constantly casually skips that topic. Huray for new Evernote and BS.

    Problem logging in to Ipad using Google.

    in Evernote General Discussions

    Posted

    On 10/9/2023 at 10:39 PM, Argos.24 said:

    Hi everyone, 
    I recently installed evernote and using web, desktop application version. They are both fine. I have paid the personal subscription. I tried logging to my iPad using Google but it keep returning to the log in screen. Newest version ios newest ever note. 
    I have tried resetting , re-installed. Nothing seemed to work. It's very buggy. 

    I had this issue from Sudnay to Tuesday, and could not loging. Today it started to work for me, but i needed to login with email and password, not Google. Try like that. Adding email and password instead Google login.

    Can't login

    in Evernote General Discussions

    Posted

    Today is Tuesday and from Sunday i cannot login in my ios app that i pay.

    Top service!

     

    UPDATE: so finally after Sunday i managed to log in with email. Which confirms there was error on EN side connected with login, as i did not change or did anything different that hour ago or yesterday. 

    Rolling out Mobile 10.56

    in Evernote General Discussions

    Posted

    1 hour ago, PinkElephant said:

    Restarting here is „Forced restart“. If you know what it is and did it, fine. If not, it is not the regular restart. It’s more and will clean out some additional memory dumps.

    Some further actions (but I doubt they will actually help):

    Did you already try to delete EN from your iCloud keychain ? Make sure you have the login data saved elsewhere.

    The other option would be to reset the network settings. OK, no fun because you loose all WiFi data, should have your SIM PIN ready etc. But there some data that make access difficult can reside as well.

    On which subscription are you ?

    If you mean Signin by Google, here is some more about it. If there is a problem, use the email & password login instead.

    https://help.evernote.com/hc/en-us/articles/230436427

    Subscription Premium, cool, ha. I really dont plan to delete half of possible things and lose 3 hours so that i am able to login in app i am paying. I did :

    - restart of iphone

    - update of iphone

    - update of app

    - one more restart

    - removing of app as device

    - what should i remove more :) 

    @Federico Simionato as for your question, I can’t pass after manually adding email on login as clicking on Continue doesn’t do nothing. If i click on Google login i am passing to elephant logo and after minute of looking in elephant logo and black screen returned to login.

    Also, until yesterday my app worked and I didn’t log out before.

     

     

    • Thanks 1

    Rolling out Mobile 10.56

    in Evernote General Discussions

    Posted

    10 minutes ago, Federico Simionato said:

    Changelog:

    • Performance improvements and miscellaneous bug fixes
    • Introducing AI-Powered Search! Simply ask a question and AI-Powered Search will immediately give you a direct and succinct written answer based on the content of your notes. Coming soon!

    It's a phased rollout, it will go out gradually over this week.
    If you can't wait, on iOS you can update by directly visiting the App Store page. On the Play Store unfortunately you need to wait, there is no way to update manually.

    Please, use this thread to report issues you specifically experience on 10.56

    @Federico Simionato i would like to see if all is good after update but still from yesterday cannot login in iOs app. Any suggestions how to handle that? After Gmail login i get just elephants logo and than spin back to login. And it goes from yesterday.

    2023-10-04 outage

    in Evernote General Discussions

    Posted

    12 minutes ago, gazumped said:

    So let's see...  how many of the following have you done?

    • Powered your device off and on again
    • Contacted Evernote Support via https://help.evernote.com/hc/en-us/requests/new?guest=true using the issue type "Account"
    • Checked that you have a direct connection to the internet (ie no VPN or business firewall) and that other applications are connecting correctly
    • Exited Evernote (if the app is running) and restarted it
    • basic uninstall - exit and uninstall the app,  download a new version:  then reinstall
    • clean uninstall  - use Revo Uninstaller or Appcleaner or similar,  download from https://evernote.com/download and try to log in again.  Your data will be rebuilt from the server.

    Posting here isn't likely to get anything done in the near future apart from attracting comments from other users like me who have logged out an logged back in to my main Evernote account plus a test account without any obvious issues.

    PS - If you are using Legacy,  you may want to download v10 for access;  if you're not a subscriber,  you may have exceeded your device limit.

    I know posting here will not do nothing :) as sending support request will do nothing.

    But in any way, i do like how you are always very EN protective, that is cool.

    Also on other hand i am pretty tech savy, so tried:

    - powering my device off on - heck, similar as i do with router from telco and not stupid notes app

    - updated iOS to last version

    - like i said my 5G works like charm, also wi fi :)

    - unistalled installed app from app store

    - i cannot exit EN as i cannot log in :)

    - i could also try maybe indian holly dance to see if that helps..but it seams that note app that you need to use on the move is dead, kapput..good i am premium user, getting premium service 

    Can't login

    in Evernote General Discussions

    Posted

    1 minute ago, PinkElephant said:

    All "Login by <you name it>" create an additional layer of complexity.

    Use the user associated to your account, log in. You can then erase and freshly setup your login by, if you can't live without it.

    Neither way of login to app works. So, login by Gmail, Apple or sign with user email and pass. So, app is totally dead. It starts to login, you get elephant login screen and after that you are returned back to login options. Spiral of death :):)

    Can't login

    in Evernote General Discussions

    Posted

    7 minutes ago, gazumped said:

    Evernote clearly aren't aware of an issue,  and two users with issues doesn't exactly scream "crisis!" - maybe check out your local connectivity and give us a little more information - you know,  the usual 'device / OS / Evernote version stuff?

    Well my friend if you would have documents ( old that you need now ) about your diabetes and you cannot log in and you need them urgently  you would scream too. But forget about that, my connectivity is better than super, 5G, phone is iPhone 13 max pro, latest EN version from app store..my problem is that EN is starting to be ***** of a product and you cannot count on it, if and when you need to use it.

    Found a workable alternative to Evernote Legacy

    in Evernote General Discussions

    Posted

    Few points as ex DT user ( using it for few months daily ) vs EN:

    1. DT interface is ugly and outdated, UX hell

    2. DT is somewhat near EN replacement but just somewhat

    3. Sync is very bad, doesn't update sometimes, need to refresh manually, cannot count on it

    4. Learning curve is huge

    5. No web access

    6. Nicely saves documents, does OCR pretty good

    7. A lot of automation available through DT without Hazel or so

    8. Def not EN replacement for average user

     

    btw, i am saying this from point of user who almost totally abandoned EN currently and using EN only as old archive and FW tool for emails ( service that is almost un possible to find anywhere )

     

    Tbh, between DT and EN i would always choose EN.

    • Like 1

    Current situation....where is Evenote PR/Marketing?

    in Evernote General Discussions

    Posted

    4 hours ago, PinkElephant said:

    Well, I think there are some questions not settled at the moment. What crosses my mind:

    The raise of fees was more or less communicated by new features that will be developed from the revenue. Fine, but first everything was raised, grandfathered plans as well, that up to now were excluded from getting new features. That feature argument sounds hollow to me, sort of.

    Second for the first time while I am with EN, we have severe loss of data, we have a feeling of our content not being secure. Many of us started to double check if content created was still there and intact after being edited and synced. I never did this, I do it now. This is eroding my trust, even when up to now I didn‘t find any problem doing so.

    Third there is my feeling that there has been a massive loss of knowledge in all fields, by prematurely shutting down all operational and development teams that carried EN until recently. I have been with supplier QA - this is often exactly what happened before a supplier started to show a brutal deterioration of performance. They relocated … and left all informal, critical knowledge behind them, in the gutter of a plant shutdown.

    We have had releases that were dreadfully not checked for their quality before release. Most basic functions that everybody of us would have checked as beta testers (and if only by USING the clients) were NOT checked - like basic search functions. This is devs not knowing what to develop, and QA who does not even know how to use key features when testing.

    To wrap it up: Currently we get an underperforming product & service, and what we get in the field of communication does not answer the question „What the heck is going on ?!“. The only thing that HAS worked was the raise of the fees - which for me makes it feel like watching 2 movies at the same time, each one moving independently to it‘s own moment of truth.

    Well, there is talk about desktop 10.59 and mobile 10.53 being right around the corner. Wait & see …

    Wasn't  for some time on forum but shocked :) When @PinkElephant is so harsh it really seams ***** hit the fan. Unfortunately it looked from the start like that, and again, no communication. So wrong. As work on technical side is important and crucial but without communication there will be no customers who will need that fixes and service. So sad.  

    • Like 2

    Integrating AI into Evernote

    in Evernote General Discussions

    Posted

    2 minutes ago, PinkElephant said:

    You can pin any note by defining it as a shortcut.

    Yes, you could do it like that, but that is not pining of notes in notebook. I just dont get how complicated could be to develop "pin" one note in notebook, so that we have MOC.

     

    3 minutes ago, gazumped said:

    Not hard at all apparently - have you met the Home page?  https://help.evernote.com/hc/en-us/articles/360056265514

    Few times, dont use it, never need it, very useless on mobile.

    Integrating AI into Evernote

    in Evernote General Discussions

    Posted

    23 minutes ago, PinkElephant said:

    I read it and ended up confused: EN will make sense out of meeting notes, that the note taker himself doesn't understand. WOW !

    But maybe my translation app just fooled me  😇

    It looks to me like AI note summarisation, as Notion or Mem have already. But could be wrong. I was hoping for more info what will be done in that article :)

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