This is a perfect example of how to use Evernote. If you take a screen shot of each request, you will have the date, time, and exact wording of each request to support your statement. My personal experience with the help request line is the same as Dave reported. Answers come through in minutes. I'm unsure what you mean by taking a screenshot of requests, with dates and times etc. Well yes this time support did respond within 11 minutes as David said and I thank them for that, sadly the response given didn't solve the problem. Since then I've been waiting for more information. For me David'