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About christianboyce

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  1. That solves Evernote SENDING things to me. But we have a two-way problem-- Evernote Support is not RECEIVING mail from me, and it's important that they do. What is the Inbox here in the Forums for? Could we use it for this issue? The issue I'm having is rather important-- maybe there's a way for someone to do a screen share session with me. It is in everyone's best interest that this problem be solved. This would be a very quick and sure way of demonstrating the issue.
  2. When you refer to my "evernote email address" do you mean the one that is in my profile, available at the top right of this web page? If so, I don't see how that is going to help, as it's the same as my regular email address. Or do you mean that the emails will come here, to the Evernote Inbox showing at the top of this forum web page? At the moment there are no messages there.
  3. How about you just post the emails pertaining to my ticket right here in the forum? That way I'll see them for sure. From what you're writing, you seem to have access to the emails that Support sent to me. How about copying them and pasting them here?
  4. Heather, are you saying that when your staff says "we are looking into this issue" that it is up to ME to make the next move? I'm the one asking for help! It's Evernote's responsibility to contact ME when they've solved the problem. I did my part. I appreciate that my problem was "escalated" but it was not solved! You can't be serious when you imply that it was my responsibility to do anything more than submit the request. Had Evernote asked me for something I would have supplied it, but to escalate the issue, then close it, and then blame ME for not contacting Evernote-- that just doesn't ma
  5. Attached: the email from Evernote that says it's closing my most recent ticket. I received it at the email address that I use for almost all correspondence, and that particular email address is the one that shows here in my Evernote profile. I tried, in my request for help, to make it clear that my problem was not solved and that it did not look like my emails to Evernote were being received (or, were being received, but not read). It does appear that Evernote can send me emails (I always get the ones that say "it's been two weeks, we are closing the ticket"). I even have received a couple of
  6. Thanks Heather. I appreciate your help. Is there a way for us to talk tomorrow on the phone? That would be helpful. Here is a quote from what Evernote sent me yesterday. It's copied in the message from Evernote saying they're closing the ticket (#16051-59458). It's my request for service. The only reason I opened ticket 16051-59458 was to ask Support to reopen a ticket that should not have been closed. Sort of looks as if my request wasn't read very closely. Title: Please reopen Ticket #16051-54270 Details: My problem is not solved. I got a response from Evernote that the system would reindex
  7. I, a Premium customer, am trying to get an Evernote issue resolved. I submitted a ticket. I got this on January 23rd, 2012: "Dear christian, We want to let you know that we are looking into this issue, we will contact you back as soon as possible. Thank you for your understanding. Evernote Support" I immediately wrote back (January 23rd, 2012): "Thanks a million. I really appreciate your help." Yesterday, after not hearing anything from Evernote about my ticket, I received this: "Dear christian, It has been two weeks since our last interaction, so we are closing out this support ticket. Shoul
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