Hmm...Let me think about that. Four+ years of Evernote Premium use. Ratio: # of times when I've actually received help in the Forums versus Support=Zero (division by zero error)
Why in the world would I expect help from Evernote Support? IIRC, I never got a response the last time I tried Support (also a Firefox extension issue--solved with regressing two versions prior--courtesy of this forum). And yes, I've already tried that with this problem. I never received a reply to my complaint about the Privacy TOS back in December either. (I've searched my mail for every instance with Evernote in the sender or subject.)
Evernote knows who I am. If they wanted to help, I'd have an email in the account registered to this login, you know, the one they contact when it's time to renew/pay. They have no problem reaching out then.
In all fairness, I don't expect anything from Evernote Support. I don't expect to ever talk to someone in support from Amazon or Google, or Microsoft or <insert $big Internet company here) over the phone. I was born during the day, but I wasn't born yesterday.
If OneNote handled PDFs as well as Evernote, I've have switched a couple years ago.