Thanks. I've contacted them, but from what I'm hearing (not only on this forum), it could be a cold day in hell before I hear back...or at least a very long time. It is the way of the world these days. It takes some places days to respond (if they do)! I've learned to just keep going and trying to find alternatives while I wait. Often, I've moved on and/or already ditched the product by the time I hear back. I don't know how these places stay in business!