I too am having major issues with my BB viewing. A few days ago it was working like a charm, just like it shows on the website what mobile viewing would be like. Now I go online with my BB to the website and it's all jacked up. I can't use a single feature of EN on my BB and that was a huge selling factor to me. I have been looking for an app like this for a very long time. ***** part is now that I find it its not going to work 1 week after I plunked down my $$$. Little pissed, I sent off a email on Monday and no response.