tkramme

Everything seems to be up and running in PA, USA. I have also been part of EN for many years. This is my first major outage that I can remember. Mostly happy with the product. Don't need to bash here. Hopefully EN will walk away with some learnings. I don't care what happened for the most part, but let's communicate.

Hello All, Using platform on Windows 10 & Windows 11 on several notebook computers. I have been experiencing high CPU usage for some time now and have several service tickets in for this. Months and months still not resolved. They keep saying that they are aware of this issue and are working on it. Not sure how true this is. A quick fix sometimes is to go to settings and uncheck the keep data on this PC box. Then sign out. In sigh out it will ask to keep a backup on PC. Check this off too. This will normally get it back to normal. However, there have been a few times that I had to uninstall, and remove all the files related to EN, then reinstall. In both exercises above, be sure to go onto EN Web and make sure all your work is in there and up to date. Also keep in mind that the issue will more than likely return. It's a pain in the butt, and I hope this is resolved soon. EN is also a memory hog. The only thing that tops EN in memory usage is AutoCAD. The memory issue doesn't bother me that much, but the high CPU usage drains my battery when working remotely away from power. It also impacts AutoCAD performance. Running on battery and using AutoCAD is almost impossible when the issue pops up.

Not sure if this is relevant to anyone, but this issue is still out there. Not sure if it is the same, or something different. But I am all the sudden having the exact same issue on all of my PC's. I have tried all the solutions provided, but it keeps coming back, hence why I reached out to support. See below received from support yesterday 5/23/2023. ***** Marian R. (Evernote Help and Learning) May 23, 2023, 14:49 PDT Hello Thomas, Thank you for reaching out. This is Marian from Evernote Support. I understand that the CPU usage on all your Windows computer is very high. Thank you for sending a copy of your activity logs, and my sincerest apologies for the inconvenience. Please know that this is an issue that we are already aware of. While I am unable to provide an exact time frame, our engineering team is working to get this addressed as soon as possible. As a workaround, you can may access Evernote through the following: · Evernote Web · By using the Legacy app To install the Evernote Legacy app for Windows, follow these steps: 1. Click the Evernote Legacy installer: Evernote Legacy for Windows. 2. Open the downloaded file to begin the installation. Thank you for your time and utmost understanding. Regards, Marian R. Customer Support

Thanks. As I said I completely blew the app off, restarted the iPhone 13. And reinstalled the app. That phone installed the 10.30.1 and still having the issue. Blew the app off the iPhone 12, restarted and reinstalled 10.30.1 and that one is still having the issue. Must be a programming issue. Two different phones on two different carriers (att & Verizon). Thanks again for the help. I’ll reach out to tech support and post any findings.

By the way on one of the phone I deleted the EN app. Re started the phone. Re installed the app and same issue. Weird.

So it’s functioning as it should, but launching the other things.

That’s exactly correct. I can go directly back to EN and resume, or I can close the App Store and settings and go back to EN and resume as normal. Not sure why it launching the others. But EN is sitting there waiting for me to capture the image and save to the note either way.

Every so often it will work fine but mostly the issue I am having.

I have iOS 15.4.1 on both phones. EN iOS 10.30.

Not sure if this is know, but when I am using the camera to scan a document inside of a note, it launches my app store and my iPhone subscription payment under settings. This happens both on my iPhone 12 and 13. Anyone else have this? I'm sure it's just not me as it is happening on two different devices.

Thanks. I have Legacy on three PC's. I'll look through all three to see if they are there locally.

So in V10 for windows, there is a tool to check and download local notebooks. Question, does anyone know how to remove the local notebooks after you have downloaded and reviewed. Every time I run the tool, they are still in there. And when I look in Legacy, there are no conflicting changes.

On the drag and drop issue with windows and outlook, below is the response I received from support. Not sure how the decision could be made not to provide this functionality. From support: "I understand that you are unable to drag and drop attachments from Evernote to Outlook. I know this was a feature that you've been using in the legacy version of the app, and has contributed greatly in helping your day-to-day productivity. Let me provide the information that you need to know. I want to let you know that we haven’t built this feature into the new Evernote app. This is one of a handful of features we are still considering. I sincerely apologize for any inconvenience this has caused you, and thanks for letting us know this feature is important to you."

Thanks for the reply. I am using windows 10 on two different PC's. More than likely either a Windows issue, or an Outlook issue. I contacted support a few months ago and they said they were aware and working on it. Not sure why it's not fixed yet. If they get this resolved, I'll try to dabble in V10 again. But for now, Legacy is the way to go.

Hello In V10 you also cannot drag and drop files (.doc, .pdf, etc...) into an outlook email. And you cannot copy the file directly in the note. Just downloaded and confirmed that this was not fixed yet. And when I was done the test, the note I was working in created a duplicate. I am sure there are several other issues that I have not discovered yet as I never stayed in V10 for any length of time. I have read it somewhere else on the form, and I truly believe that the V10 is not nearly ready for prime time. I am a heavy user and the legacy has it all over the V10. I just hope they get up to speed ASAP. If they pull legacy and v10 is not fixed I will be forced to part.