Hi Dave, thanks for a fast response. I know that, this is not the best idea to contact with support via public forum, but I haven't any other option.
I tried to create a request via https://help.evernote.com/hc/requests/new before I go to the forum. Yes, there is a message " Please submit a ticket and provide as much information as possible so we can diagnose the problem(...)", but I still don't see any button like "Submit ticket" / "Create ticket" / "New ticket" (screenshot attaced). Only working and enabled button is a link to this forum, so this is the main reason why I'm here - on the forum.
I also have a lot of experiences with support management and a support tiers created to block users from spamming the engineers. But for me it's a little exaggeration if user can't contact support when the user have such serious problem like a lost of the data. It looks serious, it could affect your premium users, but as user I have no way even to inform Evernote engineers about such serious problem. And as an engineer I know that this also bad idea, because without such technical feedback you are completely blind. Every cloud engineer is really afraid about "silent data corruption", just because - it's... silent.
And of course, I can subscribe to Premium for one month, but it seems a little crazy to pay for something that is not working. And evenwithout guaranty that my note/data is somewhere in your systems. Yes, maybe it's in the Note History, maybe not.
Is there any way to contact with IT support? I can help with technical description of my problem.
Thnx and best regards...