Chris Wik

Still no reply via Twitter or from Shane D, and I still can't invite the user. Is there anyone else who has experienced this issue before? Any ideas on what I could try myself while I wait for customer support? Thanks in advance.

Thanks for the reply. Posting here was a last resort as I hit dead ends everywhere else. I tried "proceed as guest" but in order to open chat or submit a ticket it asks you to then log in, which booted me out again. I've just received a reply on Twitter from Jenna who is going to open a support ticket for me, and I also contacted Shane D via that very helpful link you suggested.

I have an Evernote Business subscription and make extensive use of shared spaces. I just added 1 additional user to our business account. He verified his registration and shows up as a regular user in Manage Users in the admin console. However when I try to invite this user to a space, I get the message "You cannot invite someone outside your business to a space". A red triangle appears next to the email address of the user in the Inite People dialog and when I hover over it, it says "This person is outside your organization". I have been unable to contact Evernote support as every time I click on "Need a little help?" or try to log in to help.evernote.com, I am immediately logged out. I have tried different browsers and computers, I'm sure it's not something like a stale cookie. I tried contacting you via Twitter with no response. I cannot for the life of me find a phone number or email address to reach you on, so as a last resort I am trying this community forum. I urgently need this issue resolved as I have a meeting later today and need to provide this person with access to documents we have stored in Evernote (and there are dozens of them, I cannot easily send public links to all of them) Please help! Chris