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BurgersNFries

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Posts posted by BurgersNFries


  1. Yes, yes, I cry out for nested notebooks/notestacks, just like nested file folders in any OS. For a simple reason--it's just so intuitive, logical, and natural way to org the files/notes.

    Nested notebooks/folders are anything but intuitive or logical, for the reasons Gaz mentioned above. Jefito's classic example is if I have a red, round, rubber ball, do I file it under things that are red? Things that are round? Things that are rubber? Things that are toys? This becomes more complex the more notes you have. If you have only a few hundred notes, then it may be pretty easy to retrieve them by digging around in nested notebooks/folders. But if you have tens of thousands of notes, it becomes a nightmare. If we came out of the womb knowing to use nested notebooks/folders, then it would seem applications like Mac's Finder or Windows Locate32 or Everything would be useless.

    • Like 3

  2. Hello! I was saving small screen clip to my Evernote DB, the USB drive was jostled, and now I can't open my database file. I'm using Evernote 2.2.1.386 (old, I know, but it means I can keep my client information on a thumbdrive under my control, rather than out in the cloud). When I try to open the database, I get: "Can't open database "(path and name of .enb file)", error: Invalid database file". The most recent backup is not nearly current enough (yeah, another issue).

     

    Are there any tools to repair or recover my data? Thanks in advance!

     

     

    Since EN Windows 2.x has not been supported for many years, it's doubtful anyone here could help you.  You may either need to consider it a life lesson (and stay current with your backups) or utilize a file recovery tool, which may or may not work.  Good luck.


  3. Nope, that doesn't appear to be the problem. I'm not finding any of the notes that were in any of the notebooks when I search for them. The thing I suspect may have happened is that when I upgraded at some point my local notebooks may have gotten lost or something...which is a SERIOUS PROBLEM with the program. Any tips on how to recover them?

    If you lost all local notebooks (as opposed to random notebooks), then you would need to have a backup of your local database. Contrary to what some uninformed users on the board think, it's pretty easy to restore them, if you have a backup. There are instructions on this board (search on the word restore) or if you are a premium user, you could submit a support ticket to have EN staff walk you through the process. If you are not premium and have a backup, you can pay $5 for a month of premium & then submit a support ticket. If you don't have a backup, then there may not be a way to recover the local notebooks.


  4. I just noticed that several of my notebooks have disappeared from my Evernote. I use Evernote for all my notes for classes, and losing them means losing all the work I did in the past year and a half. Is this a bug in the most recent upgrade? Can anybody tell me how to recover this content? I opened a ticket for this last week, but the Evernote support people have not responded and it's been almost a week. This is extremely disgruntling, especially since Evernote bills itself as a tool that can help people manage their whole lives--if that content disappears because of a bug in the program, that's pretty infuriating. I love the program, but this is unacceptable. Any help would be much appreciated!

    If you search across all notes for a note that resides in one of the notebooks you think is missing, does it show up? If so, when you look at the note, what notebook is it residing in?

    Confirm you have not accidentally put the notebooks into a stack by expanding any stacks & seeing what notebooks each stack contains.

    For more info on stacks, please search the board on the topic.


  5. I wasn't clear, I'm sorry. Webclipper is the one I am asking about. Everything else is ok, but the Webclipper wants me to buy it again on iphone. Thanks

    AFAIK, all the iOS web clippers are third party apps - not Evernote products. So you would need to take this up with the developers of the third party app.


  6. I accidentally overwrote all of the data in one of my notes a few weeks ago, and the change got synced to servers (this happened from my iOS device, and I didn't know how to undo a change on it). So I lost all the data from that note.

     

    But I just found out about the Note History feature that Premium users have. I'd like to use it to recover the data from my note. If I upgrade to Premium now, will the Note History have the old data from about a month ago, even though I was a free user at the time?

    Yes. If you upgrade to premium, you will have access to previous note history. Note history is only taken once about every eight hours. But if the good note had been on the EN servers at least that long before you sync'd the accidental change, there should be a good copy in the note history. And you will have access to that, after upgrading.

    • Like 1

  7. So what you are saying is all I have to do is change my primary email to my new one and all my notebooks will still be available?  Is that correct?

    There is no "primary" email associated with your Evernote account. There is only one email address (with the exception of the Evernote assigned email address that is used to email notes directly to your Evernote account.). So just change the email address to the new one & you are good to go.

    • Like 1

  8.  

     

    Don't get hung up on this hiring writers instead of tech people to do support. First level support is a completely non-technical role, it's basically a communications task especially for an app like Evernote.

     

    In other companies they have a different believe.

     

    Actually, most/many other companies don't need tech people for first level support, as Metrodon has repeatedly stated. First level normally has a protocol to adhere to that filters out people who don't have their computer turned on, aren't logged in, etc.  Anyone who can read & follow directions is qualified.  It is a waste of valuable resources (tech people who are more highly paid than first responders) to filter out the more common & repeated issues.


  9.  

     

    Back when Heather ran it, whenever someone complained about not receiving support (premium or free!) & posted a ticket number, nine times out of ten, it was b/c the reply from Evernote had gone to the user's spam/junk box or the user had not replied to the latest email from Evernote. And the few tickets that truly did fall through the cracks were owned by Heather & got expedited.

     

    Back when Heather ran it, whenever someone complained about not receiving support (premium or free!) & posted a ticket number, nine times out of ten, it was b/c the reply from Evernote had gone to the user's spam/junk box or the user had not replied to the latest email from Evernote. And the few tickets that truly did fall through the cracks were owned by Heather & got expedited.

    IMO, not only is the support team pretty badly run, but certainly there are issues with the web client team, the Windows team & Evernote overall, since there are long remaining issues that encompass the entire app such as searches producing different results in different clients & my gripe of choice - scalability.

     

    How long before Evan was that?

     

     

    I no longer keep up with who runs what at Evernote, since I am so disappointed with their new direction (or lack thereof, if you ask me) and no longer use Evernote.  So I don't know Evan.  AFAIK, Heather ran it from the get go up until spring of last year.  That's also about the time it became clear to me that Evernote was going a different direction, eventhough there had not yet been any official announcement...only mostly silence & distancing themselves from their users.  IIRC, Heather officially quit Evernote last May or June.


  10. NEED HELP DESPERATELY PLEASEEEEEEE..

     

    I have accidentally deleted my note on my iPhone into trash, i think. How can i retrieve it. someone please please help. I have important notes in them. thanks.. :)

     

    If you deleted a note, then it's in the trash & you can recover it.  If you emptied the trash & sync'd, then you would need to have a backup of your database that would contain that note. 


  11. The matter is HOW they removed the support: cowardly, without any announcement first

    I doubt you would find anyone who would disagree with this. Back when moderators were hand picked by Evernote staff (as opposed to the current standard of anyone with over X number of posts is automatically a mod), the ~10 of us discussed this issue off line first between ourselves & subsequently with EN staff & did not receive any replies of substance. Finally, we went public on this board b/c it got to the point where we could no longer justify the manner in which Evernote was handling support tickets (both free AND premium). 

     

    Personally, I just think that their support organisation is pretty badly run.

    Back when Heather ran it, whenever someone complained about not receiving support (premium or free!) & posted a ticket number, nine times out of ten, it was b/c the reply from Evernote had gone to the user's spam/junk box or the user had not replied to the latest email from Evernote. And the few tickets that truly did fall through the cracks were owned by Heather & got expedited.

    IMO, not only is the support team pretty badly run, but certainly there are issues with the web client team, the Windows team & Evernote overall, since there are long remaining issues that encompass the entire app such as searches producing different results in different clients & my gripe of choice - scalability.

    • Like 1

  12.  

    Other companies always provide free service for there products, Buffalo Technology for example has a call center located in San Antonio. And they don't charge for it.

    Like I said, hiring book authors instead of tech people for tech support might have been the problem.

    Also not hiring people that are smarter than the call center manager might also be the other problem.

    Guess what...many companies provide free support b/c they have software you must PAY for.B

     

    But it really doesn't matter what you or I think.  It's Evernote's choice & they have a right to that decision.


  13. I think email support is more efficient with a large user base.

    While a chat can be nice, you can handle more tickets per hour when you do email support and at least I have a 60 to 80% first email resolved rate.

     

     

    But EN at one point didn't hire tech people but people that wrote novels and such. So there is no reason to wonder why they can talk with you for an hour before you find out that they can't help you.

     

    If EN would get his tech support going, they could handle all premium tickets in 24 to 48 hours and would have time to handle free tickets as well.

    So maybe they need to get the ticket system to a new standard with tech people that know what they are doing and than they could work more efficient and even have here some people that can answer questions.

    Or...maybe users who want support should be willing to pay $45 USD/year for support (and ongoing development) of a product they rely upon.

    Having said that, it appears support for premium users has been less than desirable over the past year.


  14. I need someone at this company to tell me why you took this option out of the desktop software. And can the attitude please.  I PAY for this service.

    I didn't do anything.  As Jeff already pointed out to you, I do not work for Evernote & never have.  I used to be a user, just like you (I have since abandoned EN in favor of Onenote.)  And yes, IMO, if it's not important enough for you to learn how to secure your computer against a thief getting to your data, then yes, I feel it's either not really all that important to you or else you should not have the information on your computer b/c simply having a PIN on the Evernote app does not prevent anyone with a leeeeetle bit of computer knowledge from opening the MySql file on your hard drive that is your Evernote database. 

     

    Good luck.


  15. The point is, the old version had a setting so that I did not have to log out for Evernote to ask for a password when the program was restarted.  In my normal day of computing at home, I refer to Evernote about 25 times per day.  If I have to log out every time I leave the house, in case my computer is stolen while I am away from home, it becomes tedious and prone to not getting done.  If someone steals my computer, they would have to pull the power cord.  So when they booted it up later, Evernote would require a password on start up with the old version even if I had not logged out.  With the new version it does not require a password.  That's the whole point.  If there is some lofty reason for pulling this setting from the new versions - what is it.  I suspect it is just sloppy programming...

    Concern about someone stealing your computer is not the same as a "casual user" who is more like a guest in your home.

    Your options have already been pointed out or linked to in this thread for both keeping a casual user out as well as concern about theft. The fact that you dislike the answers you get is unfortunate but not any of my concern. If you find it too tedious to secure your computer, in the event of theft would indicate it's not really that important to you. Or else simply don't keep important stuff on your computer. (shrug)


  16. How can I use Scannable to scan to a local notebook over my local wifi instead of to the Evernote server? Is this possible?

    Evernote does not sync device to device. All syncing goes through the Evernote servers. So although I'm not familiar with Scannable, it's doubtful it is able to sync bypassing the Evernote servers.


  17. I created individual notebooks for each employee in my business from my Evernote account and shared the notebook with the person concerned. 

     

    They then created their own Evernote accounts. They have access to their own notebook where they update daily tasks, and a common notebook where everyone can write notes to each other - like a whiteboard. I have access to all the notebooks since I created them. 

     

    My question is that, when others upload images/files to their notebook from their account, is usage entered into my account limit since I created their notebooks? Or just theirs? Or both?

     

    We want to get Premium accounts for those people who need to upload a lot of files. If their account usage is linked to mine, would each person need to get their own Premium account, or can I just get a Premium account and they can update their notebooks from my account?

     

    Thanks! :)

    Upload goes against the account of the owner of the notebook.


  18. I don't understand why this idea was more or less shouted down by a moderator via criticism of phrasing.

    No one has "shouted down" any ideas.

     

    Isn't the point of this forum to suggest and advocate for new ideas which are by definition opinions?

    Absolutely! Which is why I said:

     

    WRT it being 'necessary'...that's an opinion.  Many people successfully use EN without this feature. I could not care less about text to speech.   Many also consider another feature more necessary than what you do.


  19. I am working on my tax return and would like to calculate my home office expenses for the year. I do a search for my expenses, which I would then like to collect into a separate note (or worksheet). Unfortunately, I lose my search when I transition to the note and vice versa. Is there any way to keep my search active while I work on a separate note? Please advise. Thank you! Todd

    What client? Web & Windows desktop clients allow you to open a note to a seperate window. (Double click in Windows client or right click/open on Windows & web.)

    • Like 1

  20. I should have been more specific, sorry; it won't find hand-written text. The desktop app doesn't see my note with "onion" in it, but the web app does, when searching. I've tried multiple notes, in OCR and PDF formats. I have a pro account. I don't have a ton of uploaded images of hand-written things, but I've been uploading a few more just to experiment ... seems the same. Is there a time delay for the desktop app "reading" things? because the web-based app identifies it immediately....

    Thanks,

    Be sure you've synced the desktop client, after the OCRing was done on the servers. Also, it's a long known issue that search results varied between clients. AFAIK, this is still the case.

    https://discussion.evernote.com/topic/73541-weird-anomaly-with-search/

    • Like 1

  21. I am currently scanning a huge pile of business cards for my boss and thought I might be able to use scannable to save some time.

     

    I have scanned the first few cards but now want to export them into numbers (apple's version of excel) which I already have downloaded onto phone, however the option to do this is greyed out on the share menu. Do I need to connect them somehow? Or is this a premium feature I need to pay for?

     

    Thanks in advance for your help.

    What client??? Using the Windows or Mac desktop client, you can select one or more notes & export them. But you can only export to html or enex, not csv.


  22. It's hard to say what Evernote will or will not do.

     

    Here are some features, that many said would never happen, but were added after many users kept on requesting them:

    • Stacks (in response to the early requests for hierarchical notebooks)
    • Note links
    • Editing of images within Evernote
    For anyone who doesn't think it will ever happen and who don't see the need, feel free to just ignore this thread.

    For those who do see the need, feel free to keep on requesting it.

     

    But any post has the effect of bumping this thread to the top of the list, making it more visible.  :)

    And after nearly 7 years, there are those who regularly ignore requests to back up what they say.

     

     

    Wow!  After nearly 7 years, and 715 posts, this thread is still active with many, many users asking for hierarchical Notebooks (sub-Notebooks).  There remain a few users who consistently argue against Evernote providing this feature.

    Really? Who? Do try to be specific when making vague claims like this.

    Anyways, yawn. Nothing new to see here.

     

     

    Don't know what you mean by "yawn".  Do try to be specific when making vague claims like this.

     

    If this is boring to you, then why bother posting a reply that adds no value?

     

    If you don't get the significance of many users continuing to request this feature after 7 years, then I don't think anyone can explain it to you.

    If there is seven years worth of posts by people arguing "against Evernote providing this feature", surely you can dredge up at least one post...??? Rather than just flapping your proverbial gums.

    YAWN.


  23. Wow!  After nearly 7 years, and 715 posts, this thread is still active with many, many users asking for hierarchical Notebooks (sub-Notebooks).  There remain a few users who consistently argue against Evernote providing this feature.

    Really? Who? Do try to be specific when making vague claims like this.

    Anyways, yawn. Nothing new to see here.

     

     

    Don't know what you mean by "yawn".  Do try to be specific when making vague claims like this.

     

    If this is boring to you, then why bother posting a reply that adds no value?

     

    If you don't get the significance of many users continuing to request this feature after 7 years, then I don't think anyone can explain it to you.

    And after nearly 7 years, there are those who regularly misquote what other users have said in order to fit their own agenda. Sad, but true. As requested, please cite where anyone (ANYONE) has argued against EN adding this feature. Otherwise, you look like a fool.

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