Jump to content


Level 4
  • Content Count

  • Joined

  • Last visited

  • Days Won


Posts posted by BurgersNFries

  1. Thanks, I did misunderstand. Syncing my notebook makes sense.


    I can see the logic for making people pay for the feature when it's unique. But, when I can get it on my laptop or my Mac or my PC but not my phone or tablet, I struggle. Just because I access with a tablet, they want me to pay? I can remote access my PC and bypass all this. I'm usually on a fiber connection so I'd never noticed this before or I'd not have installed it.


    I'd always thought that the rationale for pricing structures was offering something unique, special or unusual at various levels.


    We try to offer a very rich set of functionality for Free users, which you can use for years without paying us a nickel. But we are a business with employees who like to eat food and pay rent, so we must choose some set of features and capabilities that are reserved for paying customers to encourage some people (approximately 5% of all active users) to cover the cost of writing the software and running the servers.

    Adding full offline synchronization to low-powered mobile phones takes many months of engineering to build and tune, so we've put that into the "pay" bucket instead of other options (e.g. charge everyone for the Android client).

    • Like 1

  2. I have decided to switch from notebooks to tags. However I have created a whole population of notebooks which I would now like to delete. I tried and experiment and created a dummy notebook with some dummy notes. When I deleted the notebook the notes were gone. 

    Yes, deleting a notebook will delete all the notes in the notebook. This is typical & expected behaviour. IE, if you delete a folder from your hard drive, all the files & folders in that folder are deleted.

    Is there some way to clear my notebooks while keeping the notes?

    Move the notes from the notebook you want to delete to a notebook you want to keep.

    Does it matter if I don't?


    I don't understand what you're asking.

    • Like 1

  3. Hi, I have a question/concern. It's too easy to delete a note. If I have a note selected and hit delete on my key board then it's gone forever. That scares me. Is there a way to have a pop up window ask me "are you sure you want to delete note?"




    That link discusses two scenarios.  When you delete an entire note, it goes into the trash where it can be easily retrieved.  If you accidentally delete part of a note, you can "undo".  If you accidentally deleted part of a note & don't realize it until later, premium users can access note history, which is taken only once about every eight hours.  If you are not premium & know your missing data was in the note for at least eight hours (on the EN servers, where note history is taken), then you can pay $5 for a single month of premium.

    • Like 3

  4. I have had Premium for last year but rarely use features. I let it lapse. Assumed I would then default back to basic (free) service. When I log into my evernote acct it states "deactivated". Is there no way to convert this acct to basic. don't want to set up new acct; lots in existing. Suggestions?


    Reverting from premium to free only does just that.  It does not deactivate your account.  You would have had to have done that yourself.  If there are no options to activate the account, you will need to submit a support ticket.

    • Like 1

  5. I have a fairly long note (in its current form 8000+ words).

    I've just added a few lines to it in the Windows app. Then I noticed that text that I had been adding yesterday and/or the day before (can't be sure which) is no longer in that file. It's not on the Android tablet I sometimes use to access Evernote either, nor in the web interface.

    Is this a common phenomenon? That Evernote makes text randomly disappear, or let you work in an outdated version of the note?

    There's nothing in the "conflicting versions" notebook. How can this happen?

    Is this some scam to make me start using Premium? But what guarantee do I have that my text still won't be lost?

    It's a bit of a nightmare, because I lost quite a bit of text.

    Well, I see I can only make 4 more posts untill 27 April. Let me use at least one of them to say: subscribing to Premium gave me access to a previous version which at least contained some of the text that had gone missing. That's a relief.

    There's still some text missing.

    Does this teach me that I should take the premium version? No, it teaches me that I will cancel the premium version at the earliest opportunity, and that I should remember not to RELY on Evernote but only use it for things that aren't that important to begin with. Because before you know it, some text gets lost. The system isn't dependable.


    There is no true versioning on Evernòte. It has been posted often on this board that note history is only taken about once every eight hours. Since note history is done on the Evernote servers, if the changes you added a day or two ago were never synced to the servers, those changes will not be included in any note history.

    WRT number of posts, for users new to the board, there is a limit in the first 24 hours. After that, the limit is lifted. This is to prevent spammers from flooding the board with spam posts.

    • Like 1

  6. Actually it seems to be an issue on the Evernote side with the way the date is formatted but I will send an email to the developer . It's a free ap so not much in the way of individual support


    Sorry, but if the data being sent to Evernote is not in a viable format (for whatever reason), it's still the third party developer's responsibility, not Evernote's.  The third party dev needs to make sure the data they are sending to Evernote is in a viable format.  IE, if the third party app is sending the date in an invalid format, Evernote may be using a default value of 1/1/70, when writing the record to the database.  So the third party developer needs to correct the date they are sending.


    Also, Evernote does not provide support to free users either.  This board is strictly a users board that EN employees only occasionally post on. So the chance of anyone here knowing how to fix the issue is possible, but slim.

    • Like 2

  7. As a Evernote user for many years, I wouldn't bet on it. They seem to be more focused on introducing new weird features, than eliminating some of the basic errors that we fight with every day.

    Possibly because those "new weird" features may be attracting new users b/c of the novelty. IMO, in recent years, Evernote (the company) seems to have focused more on attracting new users rather than keeping existing ones. Gone are the days of EN wanting to be a 100 year company that strove to be the repository of many years worth of our memories and notes. IDK if it's due to financial constraints or just because someone at the top got a burr up their a$$.

    • Like 1

  8. I'm new to Evernote and added the event noted product. However, no matter how I title it it seems to be adding the date as Jan 1 1970. Now 1970 was a pretty good year, but not useful for today's planning! Any ideas for this newbie would be welcome

    Eventnoted appears to be a third party app. You should contact the developer through the contact link on their webpage.

  9. You're welcome. I would also add that if the computer in question ever did have Evernote installed, before installing & syncing, confirm there is no your-user-name.exb file by searching all the hard drives for *.exb AND be sure you can see hidden files, since often, those files are hidden by default.  (Google 'show hidden files' for your OS version.)  IOW, even if you already have Evernote installed on your Windows computer and want the notes on your desktop to match what's exactly on the WEB client, no uninstall is required.  All you'd do is fully exit Evernote on your desktop (make sure there are no elephants in the system tray), rename the exb file (you can delete it once you confirm the newly created, live exb file is good), then reinvoke Evernote.  It will create a new exb file (since you renamed the old one) & download everything from the web client.  There are other steps required if you had any unsync'd notes/changes on the desktop client or if you have any local (non-synced) notebooks, since by nature, they are not sync'd to the Evernote servers.

    • Like 2

  10. As mentioned, most of my topics have been deleted by EN staff without my consent or informing me at all

    Now I get to know that this issue belongs somewhere else, but I don't know where, and you also mention that it has been replied. When ? Where ?

    Other Forums act like knowledge base f ex when you ask a question you get suggestions on replies

    But EN has not this so I cannot know if I am reinventing the wheel.

    Honey, you always are reinventing the wheel. Evernote does not need to get your permission to delete your posts. Nor are they required to inform you if they do. Having said that, this has been discussed with you here...


    • Like 1

  11. Under Normal circumstances, especially in conflicting cases is the Server. The decision to upload a file or download it from the server is typically made on a decision as to when was the last date, a file was updated.

    For instance, if a file was created directly on April 23rd, and was not sync'd to the desktop - On reinstalling the desktop say on 26th April, the file should download. However, if the file on creation on April 23rd was deleted on April 24th from the Desktop and later sync'd, this would mean that the copy of the file would be deleted from Evernote's server as well - however, it would be moved into the Trash.. This is how the system is supposed to work.

    This makes no sense. Partially because you are using the term 'file' when it appears you are referring to Evernote NOTES, not FILES. And partially b/c OP is discussing wanting a new install on a computer to download all notes from the Evernote servers and is not discussing modifications (on a desktop app) to individual notes that may or may not have been synced to the Evernote servers.

    If a computer does not have the Evernote app installed and a new/clean install is done, then invoking the Evernote app and logging into an account will ALWAYS download what is on the Evernote servers for that account.

  12. Currently, I have ONLY Evernote Web. (Had desktop version for a few years, too, but long story, short--not now). I have NO other devices with EN installed.


    I want to do a new, clean install of EN on my Windows desktop computer. But I'm slightly paranoid that when I install the Windows desktop EN then log into my account, the empty desktop will automatically sync UP to the EN server and wipe out all my notes in EN Web. Is that an irrational fear?


    Of course, I want to sync down from the EN web server to my local desktop and reconstruct what I had before, but I need ASSURANCE that this will happen. And how do I make sure it happens that way?

    If you do not have Evernote installed (and/or no your-user-name.exb file on your Windows computer), simply install Evernote, log into the account you've been using on the web and sync. After all, that's what Evernote is designed to do - be multi platform.

  13. I use Evernote on my MacBook Pro and iPad - have been doing so for two years, and I love it.  But I've just had a DISASTER!  In one document I stored ALL my passwords for programs and apps - carefully encoded - and always synced between the two devices.  But somehow, and I really have no idea how, the document is now EMPTY.  The heading Pw is still there, and the Info button shows it was created in November, 2013, and last used on 17 April, 2015, i.e. this morning, but there is nothing in there.


    I'm distraught.  I had around 40 user names, passwords and email details stored on the two devices and thought they were very safe - backed up in effect.  I don't know whether Evernote's "web service" means it might be up in a cloud somewhere???


    Please, can anyone help?

    I accidentally overwrote all of the data in one of my notes a few weeks ago, and the change got synced to servers (this happened from my iOS device, and I didn't know how to undo a change on it). So I lost all the data from that note.


    But I just found out about the Note History feature that Premium users have. I'd like to use it to recover the data from my note. If I upgrade to Premium now, will the Note History have the old data from about a month ago, even though I was a free user at the time?

    Yes. If you upgrade to premium, you will have access to previous note history. Note history is only taken once about every eight hours. But if the good note had been on the EN servers at least that long before you sync'd the accidental change, there should be a good copy in the note history. And you will have access to that, after upgrading.

  14. Getting the same here.  I've never had problems posting to lots of other forums. Seems to be a bug or very inappropriate setting for this forum - please fix, as otherwise it makes this forum unusable to report problems/give feedback etc.

    I've never had a problem posting and clearly many others are posting feedback. So the forum is clearly not unusable.

    Since you just posted, could it be some word or two in the title of your post?

    • Like 1

  15. I have found chat support unhelpful for serious issues. It always ends up with them needing to open a support ticket, which just takes me back to waiting. Plus I have wasted all the time with chat. And people often don't read what you've already explained.

    That's pretty much the same for most software support. Serious and/or more technical issues require escalation to the next tier. However, IMO, Evernote's support has pretty much hit the skids in that past couple of years. I don't know if it's due to financial or restructuring issues. But it's clear to long time users of this board that something has been going on for a while now at Evernote central.

    • Like 1

  16. How do I take a word, excel or powerpoint file (in Mac) and save it to one of my notebooks? When I'm in the notebook I don't see a way to browse files to save to it.



    What client? Mac desktop or web client? If you're using the Mac desktop client, you should be able to drag n drop the file from your hard drive to a note (IE, adding the file to an existing note) or a notebook (to create a new note). At least that's how it works on the Windows desktop client. I don't remember if DnD works with the web client, but I think it does.

  17. I would prefer using the browser

    I like keeping my laptop as clear as possible and not clutter with programs

    Is the desktop significantly better?

    Just looking for an opinion



    The desktop versions are more robust. Plus, the only way to get a backup of your data is to use the desktop version & schedule (or manually do) regular backups of the local database with your chosen backup program.

    • Like 1

  18. All of the first posts are still there though... so,

    Actually, the threads that were not migrated from the old board are no longer available. That's why some of the links in older posts are broken.


    I would like to get an email automatically whenever I post a topic or get a response

    Minky, you can get email notifications if you follow the thread by clicking 'follow' in the upper right corner of the thread. If you want to auto follow all your posts, then you can click on your profile name (top right of forum page), click 'my settings' that is in the drop down list, go to notifications options.

    • Like 1
  • Create New...