SM@EN

Guess there's no update yet?

Hello, @Shane D.: This seems to be a major/common issue, as determined by the number of forum topics/entries. Is there a pending resolution?

Yes. And it is frustrating! This is something so fundamental to use of EN. How could this "break"?? I have submitted a ticket but the site says "it could take days for a response"!

@Dave-in-Decatur: Thanks! Seems I may have violated the rules of engagement by posting about the same issue in multiple threads. So I will stick to one thread--the other one.

@Dave-in-Decatur I've read through the entire thread--and the other one, too. Unfortunately, I didn't find these threads until I already had quite a few locked notes and was already beyond frustrated. Thanks for the testimony & words of encouragement, though. I will try the workarounds rather than keep complaining. Maybe I'll post the outcome here... @Ralph77: Chat with support/put in a service ticket. May have to email assigned support tech your request for refund. @gazumped: Moi, cynical? About getting help from EN on this particular issue? Yes! And I'm guessing they have logs/technical details from an ocean--not a pool---of users. 😀 But thank you for continuing to come here to provide guidance on this topic. That helps us all!

Not yet. I will but forgive me for not having high hopes. Why wouldn't the support persons have offered me some glimmer of hope when I raised (several) tickets just a couple months ago? I only got the "We are working on a new release. We know this doesn't help with your current issue." There seems to be a lot of faith in raising tickets in regards to this issue. I wonder how many tickets they've gotten about sync issues? Enough for the incoming CEO to bring up in an interview. In Jan 2019... It's Aug 2020... And not one person here who has mentioned they also got the "A new version is coming! A new version is coming!" has said "Support" has told them the new version will unlock their notes or has offered a workaround. Instead we are still here, left to come up with our own workarounds. Tip to Premium users: Demand some--if not all--of your subscription fee back.

So when my account is migrated to the new version--I dare ask--what will happen to all those locked notes on my phone that haven't synced? 😱 Btw, I just read an article from Jan 2019 where (then new) CEO Ian Small admitted it was known "sync doesn't always work right", and vowed to spend 2019 addressing such issues by "...overhauling the core infrastructure that powers the app". Wish I could ask him my question above. Tried tweeting/emailing a couple months ago...

If I clear data, what would happen to all the changes that haven't uploaded because of this issue? Wouldn't I lose all that data. I'm not talking two notes by the way--it's dozens...

Back again... All of the notes with the sync issues have dates in the body of the note. I tried replicating the error with notes that do not have dates in the body but so far have not been able to get the error for those notes--granted I only tested a couple notes. It may be coincidental but it seems this started happening for me around the time I started getting prompted by EN to allow permission to my calendar and to "Make smart notes wirh my calendar and location." I deny. Is this a coincidence? Anyone else observing these two things: (1) locked notes have dates in body and (2) issues started when EN started wanting to make 'smart' notes using calendar/location?

Back again... All of the notes with the sync issues have dates in the body of the note. I tried replicating the error with notes that do not have dates in the body but so far have not been able to get the error for those notes--granted I only tested a couple notes. It may be coincidental but it seems this started happening for me around the time I started getting prompted by EN to allow permission to my calendar and to "Make smart notes wirh my calendar and location." I deny. Is this a coincidence? Anyone else observing these two things: (1) locked notes have dates in body and (2) issues started when EN started wanting to make 'smart' notes using calendar/location?

@Dave-in-Decatur Thanks!

@Oberdada, @Dave-in-Decatur Is this step on Win or Android?

Just catching up on this thread... So I would have to apply @Oberdada's workaround to 50+ notes because the issue appears to be growing for me. Hmmm...

Don't bother. I am a Premium user. All I got from Tech Support was "we are aware of the issue. we hope to resolve in next release. sorry for inconvenience. " The issue has gotten really annoying because it will allow me to edit some previously-not-locked notes but then locks the notes when I try to save the changes. So I have notes (with changes) on my phone that I can't access/backup in Windows.