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engberg

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Everything posted by engberg

  1. Would you be willing to try running Apple's Configuration Utility to grab a little more information from your phone? http://www.evernote.com/pub/ensupport/f ... 20c3f88f21 Thanks
  2. On Safari on the Mac, you can Shift-click on our clipper to clip a PDF to Evernote. On Windows, you'll need a third-party add-on since Microsoft doesn't include any PDF support in Windows. With something like doPDF, you can print right to PDF: http://www.dopdf.com/index.php
  3. If you don't ever want to edit the contents of the note, then you can get similar behavior by printing a PDF version of the web page into Evernote. Evernote is focused on editability for most notes you clip, however, so we preserve the content of the page in a portable editable format which you can use to clean up the contents for long-term storage without all of the ads and random web site navigation cruft. For example, I frequently clip recipes from web sites like nytimes.com ... when I do this, I end up with random little advertisements and site navigation links in my note that I don't really need five years from now. So I just select these bits and Delete from Evernote to get rid of them. We keep the original URL for clipped web pages, so I can always get back to the original to see it in context if I want it later.
  4. Try using our built-in web browser to clip instead: http://blog.evernote.com/2009/08/24/eve ... pdate-3-1/
  5. No, you need to create the notebook first before you clip.
  6. Can you log in to our web site from mobile Safari on the same phone without any errors?
  7. Thanks for the summary. Note that you can right-click on the PDF inside Evernote to get an option to open the OCR'ed version of the PDF in your preferred PDF viewing app. From there, you can select+copy+paste text that we found, or Save that alternate PDF form off onto your hard drive.
  8. It looks like the 1500 includes a copy of ABBYY FineReader: http://www.fujitsu.com/us/services/comp ... s1500.html But I'm not sure if they provide a Mac equivalent. Let us know what you see when you get it installed - we'd be curious to hear how it works out for you.
  9. Thanks for the report. You're correct that this is just a cosmetic error from the web application, but I've been able to reproduce this and I'm filing an internal bug. Thanks
  10. Thanks for the report. I couldn't reproduce this on IE7 after a few tries. What did you put into the note before you saved it and saw this error? Do you see this if you just type a few words and add one checkbox, or does this come from pasting a lot of content from somewhere else or editing an existing big note (like a web clip)? Thanks
  11. Here's the checkbox button: On IE7, I think you need to unlock the toolbars by going to: View > Toolbars > Lock the Toolbars (uncheck this option) Then right click and use "Add to Favorites" to add the bookmarklet to the "Links" toolbar: http://www.evernote.com/about/download/#a-webclipper
  12. We don't have a public date for when a native application will be available for your particular device. However, you can get 80% of the way there by creating a convenient address book entry on your handheld for the "incoming email address" that you see on the Settings page of your web account. Then you can quickly send pictures and quick text notes from your device into your account via email. To access your existing content, you'd use our mobile web UI: http://www.evernote.com/m
  13. We have several levels of redundancy for the data in Evernote, but if a client asks us to delete a note, we remove it completely for privacy reasons. I checked our audit records, and it appears that your Mac client asked to delete 120 notes on Saturday, July 25th at 10:30am (California time) from an IP address registered to Misourri Charter Communications. This should not have occurred without emptying the trash while these notes are in the trash, which requires approval of a confirmation dialog box. If you didn't do this on your Mac, this would be a problem that we would want to track down. I haven't heard reports of notes being deleted like this from the other (500k) Mac users, but would want to know more about the steps you performed to prevent this from happening again. On Saturday, when you logged in from the new computer, was that the first time that Evernote had been used on that computer, or had you logged in to that system previously?
  14. Are you sure you were logging in to the same account as you used before? If notes were synchronized to the web service before, they shouldn't have been deleted unless you deleted the corresponding notes or notebooks from one of our UIs. It's possible to restore your previous local database state from Time Machine, although the process is a little bit detailed: viewtopic.php?f=38&t=10518&p=41899#p41899
  15. You can log in to your account on our web site to see if any of your notes are there? If you've only ever used your account from a single computer, can you confirm whether you were making your notes in a "Local" notebook, which wouldn't sync to the service? You can open a support inquiry at the bottom of: http://www.evernote.com/about/contact/support/ Inquiries from Premium accounts will receive some sort of human reply within one (California) business day.
  16. We opened up our service API last year, and have had several people request API keys to write a Linux client: http://www.evernote.com/about/developer/api In sort - that's a great idea, we'd love to see a third party Linux note-taking application talk to our service API.
  17. Could you clarify what you mean by the image clipper? Are you viewing an image in a web browser, and then using the web browser clipper to try to clip that image, or are you using the screen clipper to make an image from part of the screen? In the latter case, there's no URL associated with the screen clip, because you're just grabbing pixels from the display of your Windows computer. There may be multiple different applications represented on the screen.
  18. The Mac clipboard has a crazy number of different representations for "text", and Evernote mishandles at least one of those representations (I think it's "UTF16") in at least one direction. Applications that prefer one of the other encodings don't notice this problem, so you only see it in the handful of applications that accept text paste and choose the broken encoding. I don't think there's an easy workaround if you're trying to paste into one of those apps, other than paste into something else first, which is obviously a hassle. geechorama has been hard at work on a long list of things to make text handling (plus copy/paste/import) much better. This will be out in the next Mac release.
  19. 1. Go to Tools>Internet Options>Security. 2. Click button "Custom level..." 3. Scroll down to the bottom of the list and check radio button "Disable" under section "Enable XSS filter". 4. Restart IE.
  20. The effort to build a light "clipper" for mobile phones is a tiny fraction of the effort to build a full synchronizing desktop client, unfortunately. A full Linux client would be several engineer-years of effort to complete and maintain, and the market for desktop software on Linux is fragmented at best, unfortunately. On a phone like the Pre, there's a built-in application store that will get Evernote in front of hundreds of thousands of new users who would never have heard of us before. We can do a few months of effort to be one of 20 applications that every Pre user will see from their new devices, which results in a lot of new Evernote users. Again, we'd love to see a Linux client ... I had a dedicated home Linux system back when it required installing off of multiple Slackware floppy disks. We're just a small company and don't have the hundreds of thousands of dollars free that it would take to build and maintain this platform, so we're encouraging others to take a look at our API if they're interested in building an open source client: http://www.evernote.com/about/developer/api/
  21. Thanks for the feedback. We don't currently have support for detecting and processing QR codes, but thanks for the suggestion.
  22. We don't natively support MathML, but we should obviously do something more constructive when you try to clip than just fail. Thanks
  23. Thanks for the report, I've reproduced this problem.
  24. Which operating system and browser were you using? Are you clipping using one of the native clipping add-ons, or via the Javascript Bookmarklet web clipper from http://www.evernote.com/about/download/ ? Thanks
  25. I can confirm that we're hard at work on this problem to make text handling smoother on the Mac in the next release.
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