Re the question of whether EN replies to posts, or not. If I came out and said EN doesn't, as in the sense of general policy, or seldom, as in the sense of almost never, I mispoke myself. Over time what I have observed is that the responses from EN are not as frequent, and that there is more of a delay. This could be explained by many things, including pressures from other work-related duties. What I have observed that truly bothers me is there appears to be less response to those posts asking for things that aren't on the roadmap, or that reflect the anger and tremendous inconveniences to many EN users that resulted in differences between EN2 and EN3. I do not believe even to this day that EN developers realize the extent of issues they caused for us who had invested heavily in using EN. So what we have seen is decreased responsiveness around that question, and little indication that some other features, such as highlighting, improved paragraph capabilities, etc. are even seriously considered. I know many posts get answered still - but not the ones that go to the thorniest public relations and customer satisfaction challenges EN has. It's upsetting for those of us who are heavy duty information processing types to see the features so important to us removed in favor of those who want not so much heavy info capability as the ability to grab something on the run, regardless of whether they are desk-based, phone-based, etc. I agree with those who say that the cloud capability, which seems to me what much of this is about, is vital and indeed even essential for programs wanting to stay current and attractive in the marketplace. I hope this clarifies my position on EN responding to people posting on the forum. So in a phrase - fewer responses generally, and fewer responses and much less emphasis on those still trying to get to recognize needs of heavy duty info users. Daly