dino127

On 9/8/2019 at 10:55 PM, PinkElephant said:

The app does what the user asks it to do.

not in my case. Therefor this topic and is. As for  mobile -... look, you did not found that strange: modern phone with full HD resolution, excellent connection - and mistake. I use more complex (paid and not) app in my phone - no one failure.

Sure - I understand - all can be. But solution only... subscription. Understand me  - I’m not against subscription - it’s strange for me that there is no support at all for cases where the application is to blame. As for the note - I recovered it from emails and other sources, as it certified I keep copy sure. But it tooks me a time. And not even that: restore lost note only by subscription, even if the application is to blame - it somehow smells like a special mechanism to unobtrusively push to a subscription. And that is not good.

It seems to be the only option ...  And this is understood if I made a mistake and so on. But it feels like an app error. For which I have to subscribe. And the matter sure not in money.

DTLow - thank you for assistance, but... All is waste now.

The note was about month old. Yes I understood - may be the note is not deleted - but I can not reach it content. And - it is pity - no one connection with devs available. Because - I am sure - I did not make ANY wrong steps - copy > copy failure> the note is unavailable. And noway to realize what's going on... I am very afraid of Copy function now.

when I am at your web platform:
1. There is no trash
2. trying to click Original view button inside disappeared note - I got:  Access is denied.

8 hours ago, DTLow said:

You didn't mention a device/platform.  

The master copy of our data is maintained on the servers, accessed by the web platform at www.evernote.com  I would check there first

Notes can be deleted; they are moved to the trash and can be restored

Thank you for the answer. The platform: Android\mobile. But another copy of evernote (win10) same time was synchronized and ... there is also no my note. What I would like to add: evernote works more then 5 years without problems. And we contact with clients by whats app often. I was at conference when got a request - need data quickly. The data was in evernote standard table template. All clear and accurate. I just wanted to copy the note and send it by whats app. But... LOST the information at all... that confused me.

As for the trash - I checked sure. There is no note... But may be the trash on servers? How can I get it back? 

Hi!

There is a strange situation - first time for more then 5 years: I have some important information in the note. Client ask for it. I simply press - Note copy and... got :

Now we can not copy articles requesting login and password for viewing.

Ok - BUT! there is no any more the note! The letter image and big red cancel icon. I can't reach my note...  The button Original view is not working... It's link: imap://dino127@gmail.com@imap.gmail.com:993/fetch>UID>/INBOX>74757

In a word - the note disappeared. What I did wrong?

My be any suggestion how to recover it?

Igor