I was thoroughly unimpressed with EverNote and time poor after it would just crash and freeze. So a year ago, I went into the Account Summary and downgraded to Basic. Two days ago, I was stung for another year of Premium. Having not used the app for more than a year, I am a bit peeved. So I went in and found it saying I am still at Premium. Downgraded again, and it crashed. Went back in, and look see, its still at Premium. Not happy. Ive opened a ticket. Also contacted VISA to get my money back.