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Posts posted by GenevaGuy

  1. 2 hours ago, PinkElephant said:

    Are the notes missing „just“ on the Mac, or in the web client as well ?

    What happens if your client enters trough a mobile client ?

    Hi PinkElephant,

    The notes are missing on the Mac Client and also on the Web Client.  I have also checked trash, tags, and the beta and current web clients.

    My client has been using this account for several years.  What is strange is that Account Info, states that the Account was created on 31 May 2019. And it is quite clear that this is a brand new account.  Is it possible that a new account was created with these same credentials, overwriting the previous account and associated files?

    The logs from the Evernote Mac client clearly show information being uploaded to this account prior to 31 May 2019  See extract below:  I have xxed out the user name for confidential reasons.

    2019/05/10 8:13:43:919 PM I|*   49706 -[ENMacEvernoteAccountDecorator(NoteStore) createResourcesWithNoteStore:fromFiles:inNote:ignoreQuota:error:] | Creating resources from files: (
        "/Users/xxxxx/Documents/ScanSnapHome.localized/20190129_statement Visa Card.pdf"
    2019/05/10 8:21:55:082 PM I|*   49953 -[ENMacEvernoteAccountDecorator(NoteStore) createResourcesWithNoteStore:fromFiles:inNote:ignoreQuota:error:] | Creating resources from files: (
        "/Users/xxxxx/Documents/ScanSnapHome.localized/20190510_-Space the most-gazed-at, least understood phenomenon .pdf"
  2. A client of mine has been using Evernote for Mac for several years.  Two days she logged into the Evernote for Mac client and found that all her notes have disappeared.

    In terms of troubleshooting, I have:

    • Verified that she is using the correct account and password
    • Checked the Evernote for Web account
    • Send the logs from the Evernote for Mac client to Evernote user support.

    Despite providing all details to Evernote support, including the logs, they are unable to find the notes for this user.  

    I have run into a dead end with Evernote support. Any help would be much appreciated.


  3. On 4/20/2019 at 12:26 AM, DTLow said:

    The master version of your data is stored on the Evernote servers.
    You can verify your data is ok using the web platform at www.evernote.com

    Confirm your data is ok, and then we can advise on fixing your device problem

    I am helping a client who has a similar issue.  All her notes, from several years, have disappeared from her Evernote account.  I have logged into her Evernote web account (with her permission) to check and have found exactly the same thing.  No notes.  I have opened a ticket with your support line.  The number is Ticket# 2851484 but have received no reply from them.  She is a premium subscriber and entitled to receive support on this issue.

    I really need your help in resolving this issue.  Please advise!  Thank you.


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