Jeshi

This is really frustrating (also did not realize the bar scrolled), but I’m glad it works.

Open a support ticket or tag an admin here to reset your limit and revoke your devices. Once you log into your first device, IMMEDIATELY change your password. Usually, when people get this error it is because someone else is logging into your account. It’s possible you tried to use the web version (which counts as a device), but I’d change password to be safe.

Used to be able to click on a numbered list and continue numbering. While the new version doesn't make 1. 1. 1. 1. in a row, I'm unable to right click and select continue numbering. Sometimes I have sections and instead of 1. 2. 3. 1. 2. 3., I'd like 1. 2. 3. 4. 5. 6. I used to be able to select continue numbering to achieve that. Is this in the works?

Does anyone know if Apple Watch counts as an additional device? It'd be great if it counts as the same device of the iPhone which it is paired. Separate, but related: is there a particular reason Evernote accessed on iPhone has to use the App Store app and be counted as a device rather than the Web Version? Why can't web version be accessed on iPhone?

Thanks for commenting. I came to say I've been having this issue for a while and look forward to the resolution.

Have you done the standard: turn-on-airplane-mode, wait 15 seconds, turn off airplane mode? Restart phone? Check wifi and cellular signal strength?

Don't forget to "Revoke access to ALL devices" so each device will have to sign in again. Any hackers who are currently signed in will be booted out.

Thanks, do you know if there is a setting for "store while I'm using and delete after closing EN Web"? Like a "remove EN cache after closing browser" option? It seems like if I decline letting Safari use the memory, then I cannot access EN Web at all. Was I able to previously because of a change to EN Web or is it a change to Safari/Mac? How do I store data locally?

So, if my computer is low on RAM, I should consider storing the data locally? Is there an option in settings on EN Web?

Strange, I've been using EN Web on a Windows computer for years without issue. On my Mac computer with client installed, I recently started using EN Web because I'm enjoying the new highlighting colors feature that's not available on the client yet. I just received a message asking if I would allow the website to store data on my computer. I'm confused because I thought EN Web was cloud-based.

@eric_treelight @annies If you go to access history (Evernote Web), you’ll probably see devices and IP address from a country different than you. These are hackers accessing your account. Once I changed my password to a strong, unique one and revoked access to ALL DEVICES simultaneously, I haven’t had weird devices locking me out. I know you’re extremely frustrated — I was — this should resolve the issue.

@PinkElephant @Rich Tener Sorry to revive an old thread (hopefully that's better than creating a new one with the same issue). I just found out logins and access that aren't mine...how frustrating! I've gone through most of the steps above: change to a new unique password, revoked all device access, scan for malware. I'm on the BASIC plan. I'm having trouble with the two-factor authentication setup. I scanned the QR codes with my phone, which says the code isn't recognized. When I click the "can't read barcode link," I get info for Google authenticator on the Google Play store. Can you provide the link to the correct app in the Apple App Store? I searched for it myself, but there look to be more than one, and I don't want to download and install the wrong one. Please advise. Also, is there somewhere we can report security breaches privately? I don't understand a lot about VPN's. Does that mean reporting/blocking the offending IP (either personally or if Evernote as a company does it) does not actually protect you?

@Joey C Scott T. had support contact me. They were able to revoke access for all of my devices and I was able to sign in without issue after that.

@Scott T. I was able to resolve my issue by giving support the authorization to revoke access to all devices. I was then able to sign into/authorize my devices. I think these people may be facing the same issue. @starovoitovs @kelleyloder @RayRayV @bbanasik

Just a quick update...I responded to support’s email following their very specific instructions: email address ____, use subject line _____. Didn’t hear back from them. Finally, received an email from them an hour ago asking for an update from me... seems like they never received my email. *sigh* I’ve lost access to my notes while on mobile for three days now and have had to tell people “Sorry, I don’t have access to that note right now.” I’ve used Evernote for over three years now, getting friends and family members to use it as well. As of this issue, Evernote is not reliable for information.

I wasn’t able to unsync both phones because I only have one unsync left due to this sync issue.

I see Settings, but not Notes. I cannot view your PDF. Error message: “This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.”

@jefito @PinkElephant After reading your posts, I went to Evernote.com, signed in, tapped the AA symbol, Request Desktop Site, and still was not able to see my notes. I unlocked portrait mode, turned phone to landscape, and still could not find an option to access Notes. I received an email from support; I’ll perform those steps and report any solutions for future users who encounter this issue.

@jefito I don’t know how YOU access Evernote Web on iOS because as soon as I go to Evernote.com and sign in, I’m taken to Account Settings — with no option in the hamburger menu to access Notes. @Scott T. Thanks. Do you know if they are going to contact me via email or will it be a different method?

I mean, I only have one unsync left (not two), so I’m going to continue having the same problem unless I can unsync both devices at the same time before I log in with them. I meant I can’t login on browser meaning I can’t view my notes and use it regularly. this is by design because Evernote wants people to sync their phones and not use the browser on their phones.

@PinkElephant Used the migration tool to upgrade my phone. All the apps and data are carbon copies from old phone, but some apps (probably all of them), I had to re-login. Logging into Evernote App on new phone is confusing it because it alternately thinks I’m trying to log in with phone 1 and phone 2 when I only log into phone 2. Phone 1 could not be logging in by someone else because I factory reset it. Most likely the device has been recycled. It is CERTAINLY not logging into my account. @Scott T. How can I go into Evernote WEB and unsync “Phone 1” and “Phone 2”, so I can re-add “Phone 2” and stop this cycle? I only have one unsync left. Using EN WEB only at this point isn’t an option as I don’t always access a computer and EN Web is inaccessible via mobile browser. Please advise.

@Scott T. Please help me! After upgrading to a new phone, Evernote thinks my new phone is two devices and I keep having to click unsync in order to access my notes. This is maddening and frustrating to be locked out of my notes (not to mention not being able to report this issue via email for the free plan).

@Scott T. Thanks, I really appreciate you and the dev team for looking into the issue and taking the time to update me.

@Scott T. Indeed. Every time, I receive that error message (and reload), I lose whatever content I had after the last auto-save (usually between 3-7 words/images). This usually happens continuously, maybe 7 times in a row.

@Scott T. @Jay-Bob FYI, I've waited as long as five minutes after pasting before typing. Then, as soon as I typed a few words, I received the "Note failed to update. There's been an error syncing your note. Please reload to resume editing." message.