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frankp1

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Everything posted by frankp1

  1. I got a new Samsung phone. I used Smart Sync to copy my EN account from a Samsung tablet, along with other apps. When I tapped the icon on the duplicated home page, I got "Please wait...", with the spinning wheel. I've been waiting now over two hours. How can I open EN on my new phone?
  2. Thank you, gazumped and PE. After being pointed in the right direction, I succeeded in submitting a ticket and being assigned a number, and am awaiting a response. I can only ascribe my oversight of that option to a lack of sleep after hours of struggling with navigation through all the information. I've been trying to learn about using a computer for a little while now, but still have a lot of trouble following directions. I am grateful for your patience with me.
  3. I don't know how a ticket is generated. The link you provided is not an email address. Clicking on it just takes me to menus of help pages, the same as before. Your suggestion that I contact Support is most reasonable. I wish Evernote would make clear to users who are not familiar with navigating the site how to reach their tech support teams. I appreciate your taking the time to help this inexperienced user. Do you know of anyone else who could help me with this problem?
  4. I haven't received any reply. There's just an endless loop of links to other pages. I've logged out; I've closed the app; I've logged in to the web version; I've returned after shutting down the computer. No difference. But!! --- the widgets are now installing! I didn't do anything different from before. I'm now able to create a new task. However, when I allow Google to access my EN account, there's an error loading the page, and I'm to contact Evernote Support. This brings me back to where I started. Do you know how I can get a personal response from anyone at any level of Support?
  5. I came to Community Forums after being unable to get an answer from Support. I was repeatedly directed to articles explaining how it should work. I tried renaming and rephrasing the question numerous times, without success. That's why, after then coming here, and being tired of typing the question over and over, my initial query was so terse. I didn't know if anyone would read it, so I appreciate actually getting replies. Do you know how I can contact someone in Support for a real exchange of information?
  6. Yes, I see the Home window, with that left panel and the widgets I set up before. Clicking on Customize brings up the right panel with available widgets and, on the main pane, a space to "Drag widgets here". After I drop Calendar and Tasks in those spaces, I can't use them.
  7. I installed 10.18.3. I wasn't prompted to do anything else. I was automatically upgraded from Premium to Personal. After dragging available widgets to the open spaces in Home, I am told to upgrade to save changes. I shouldn't need to upgrade from Personal: Calendar and Tasks should be supported.
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