GTKZ

I did. They were unable to identify what happened and to recover the content. 

Haven't received response via DM, which is why I posted it here. 

Shane, I just received a refund for my Evernote subsription, but no word from tech. Do you know what's going on?

Still nothing. I found out that the person who contacted me by email last night was in customer service, not tech support. I've been begging for tech support from the start. I'm freakin desperate here. I have to respond to the agency about this content; they're all over me.

Hi again, Shane. I just sent you another private message. I thank you for what you've done so far to help me.  I'm still in limbo about the note. I hope there's something you can do.

Hi. Thank you so much Shane. I sent you a private message. 

Everything is there -- five years worth of work. Nothing else is missing. The only thing missing is everything I did Thursday night, Friday, Saturday night, up until midnight or 1 am on Sunday morning.  All of it was there--saved and updated repeatedly by Evernote as I worked on it on and off for those days. It was there when I closed Evernote tabs and came back, when I closed the browser and came back, when I restarted the computer and came back during those days. Each word I typed, each change I made -- the Evernote saving icon would spin and the check mark would go from gray to green. When I went back to the note Sunday morning, and all the content that had been saved with no issues for three days had disappeared, and the version that shows is from Thursday, July 16. That's why I think there's something wrong with my account, the servers over there, I don't know.

I have sent more than one email to Evernote because I'm desperate for some help. Below are the ticket numbers. I have the agency pressuring me for the copy, and the client pressuring the agency for the job.  I trusted Evernote, and now I'm screwed. My life is about to go down the toiled because of this. I need someone at Evernote to help me out. Thank you for your help.

Ticket# 3120999

Ticket # 3120992

Ticket # 3121355

If my internet connection fails, I get an error message from Evernote immediately upon trying to modify anything -- add a word, delete something, hit enter -- on the note. I'm also using other websites at the same time i'm working on Evernote, grabbing information, copying, pasting, speaking to the agency on Slack, checking Facebook, checking the weather, and I'm streaming music at the same time. When the internet connection fails, I know it immediately.

Trust  me, my internet connection did not fail for three days. I'm on my laptop all day every day, even when I sleep with the YouTube sleep videos. Furthermore, as I've explained, the note was saved and updated for three days. I closed and opened Evernote numerous times in those three days-- I closed the browser, I restarted the computer, etc., during those three days, and the note -- as I left it, the last version -- was always there until it wasn't on Sunday morning. It was not my computer. Something happened with my Evernote account.

Thank you again for your reply and your help. I truly appreciate it.

It's not my computer; i's Evernote. Of that I'm sure, which is why I need tech support from Evernote. I'm on a laptop. My computer seems to be in perfect order. There's absolutely no sign of anything anywhere in my computer malfunctioning. All programs, browsers and websites I use are working as usual.

The fact that a note that had been continuously and successfully saved and updated for three days on the Evernote website suddenly reverts to a three-day-old version tells me that something went wrong on the Evernote side, since the versions are not saved in my computer but at Evernote. It's not like the last updated version was gone --- it's three days of saved versions that I worked on.

Yes, please, I need tech support from Evernote as soon as possible. I have to answer for this content to an agency, and agency has to answer to the client. This is a disaster.

I trusted Evernote with my content. Evernote's value proposition to prospects and customers is that they can "store everything from personal moments to business projects, and know they're always safe, always secure, and ready whenever you need them."   I, therefore, expected my content to be safe, secure, and there when I got back to it.  Thank you again.

Thank you for your reply. I leave my laptop open overnight playing nature sounds and music so that I can sleep. It's never on continually for more than a couple of days at a time. I restart it. The computer was turned off when the millisecond power outage happened, and, for whatever reason, Evernote asked me to log when I went back to my notes this morning. After several hours of searching for the latest version of the note, I restarted the computer, hoping it was some fluke thing. I've looked for cache in Google Chrome, but all I find is cookies.  

 I think that if the browser had failed to update the Evernote server, I would've gotten an error message the second I made any changes on the note, no?.  I've seen that error message (in the past) when Evernote fails to save for whatever reason. Yet, I worked on that note on and off for three days, sometimes hours in a row, sometimes minutes, and I would go in and out of the note, open the tab, close the tab, close the browser, etc., and every single time I came back to the note it was as I had left it the last time I worked on it--as it's supposed to be.

Then I go back to the note this morning, and all I can see is the note as it was on Thursday. But it had been saved throughout Thursday, Friday and Saturday. So how does that happen?  How does a note that has successfully been saved for days revert back to a three-day old version?

Is someone from Evernote going to contact me? I even upgraded my subscription to get some tech support. I need help. I'm freakin desperate. Can someone from Evernote please contact me? Thanks.

13 minutes ago, CalS said:

Do you know which version of the browser version you were using?  I'm guessing not the newest if you can view history.  There have been issues reported with the newest version re lost edits.  Frankly if there is not history for the note the updates are most likely lost.

IAC, I would suggest you download and install the desktop version from the EN website.  Then check the note history.  Just in case there is something wrong with the browser version looking at history.  I do not use the browser that often so just don't know. 

I think the desktop is a better place to do work if you can, for reasons such as this.  The desktop will save your updates from time to time and the note is stored locally as well as synced in the cloud;  Also better features on the desktop vs browser version, IMO.  My two cents anyway.

I downloaded Evernote, and I still only see the note that was saved 3 days ago.  Can someone from Evernote help me? I worked on the note on and off, and it was saved every time I worked on it. Where did that go. A tech from Evernote should be able to retrieve it.  I'm going to lose my job!  Please help!

4 minutes ago, CalS said:

Do you know which version of the browser version you were using?  I'm guessing not the newest if you can view history.  There have been issues reported with the newest version re lost edits.  Frankly if there is not history for the note the updates are most likely lost.

IAC, I would suggest you download and install the desktop version from the EN website.  Then check the note history.  Just in case there is something wrong with the browser version looking at history.  I do not use the browser that often so just don't know. 

I think the desktop is a better place to do work if you can, for reasons such as this.  The desktop will save your updates from time to time and the note is stored locally as well as synced in the cloud;  Also better features on the desktop vs browser version, IMO.  My two cents anyway.

Thank you for your reply. I don't like the new version. I'm using the original Evernote version.  I've gone to both versions and see that the Note as updated 3 days ago, even though I was working on it fine until after midnight last night.  Going forward, I don't know.  Right now, I need to recover my work.  I need the last version of my note as it was when I finished it last night.  Why is it showing as it was 3 days ago?   How can Evernote have a note/content service like this, sell it to businesses, then lose days worth of content?  This content is worth time and money and cannot be replicated. I need to recover it.  Can't someone at Evernote help me?

3 minutes ago, CalS said:

Sounds like you were using a browser.  If you don't have the desktop version installed download and install it.  Sign in.  After your notes have been synced to the desktop go to the note in question and see what history exists. Info button is in the upper right of the note panel.

  

Thank you. Yes, I'm working on Google Chrome, and I see nothing on History but a three day old note. Nothing on trash. Tried another browser, same thing. Clearly, there's a bug or something. Evernote has to have access to what I did for three days.  It was working perfectly, saving everything I did as I did it, until I tried to go back to the note this morning.  Everything was there last night. Now it's gone. The history shows the document as it was three days ago. The note shows as it was three days ago. How do three days of content disappear? Desktop version? What is that? How?  I've used Evernote for years by logging into my account on the website.

25 minutes ago, DTLow said:

This is a user discussion forum   
You can contact Evernote support at https://www.evernote.com/SupportLogin.action

Were you working with the Evernote's Window software, or via the web?

You now have access to the Note History back; check if any versions were saved   
https://help.evernote.com/hc/en-us/articles/208313858-How-to-use-note-history-to-view-older-versions-of-a-note

I couldn't contact anyone. The Chat support has been turned off. There is nothing on History

* I've also posted this issue under the Windows forum. Need help asap. On deadline!*

I've been working -- editing and writing -- a website for a client of a digital marketing agency a freelance for. I started the note here on July 10. I worked on it until about 12:30 am last night (about 13 hours ago). Went to bed with the note open on tab on my laptop (Dell, Windows 10, Google Chrome, ethernet not wireless), like I always do whenever I'm on a job, which is almost daily -- I don't close the tab. Woke up this morning, did a few things and came back to finish the job. It's GONE.

All I see is a three-day-old version of the Note from last Thursday, when all I had was research material, before I started writing the website. Nothing from Friday or yesterday. It's as though I never worked on it!

I will tell you that there was a micro-second power outage at about 4 am, and that Evernote asked me to log in when I clicked on the tab to resume my work about an hour ago.  I've upgraded my subscription to get in touch with you because your Support directed me to a Community that you state on top of the page that is not working at the moment. I've been unable to get any support because no matter my choice of Support Topics, I have not been allowed to submit a ticket or get in touch with you via email, even though the upgrade I just paid for promised to give me email access to you anytime. I hope you will get this message.

I need support, right now, truly. PLEASE. You must have access to all the notes the system saved since Thursday, including the last one at about 12:30 am today, Sunday.

PLEASE PLEASE HELP ME!!  What I did cannot be redone. I can't recall what I wrote ... the creative stuff. My job with this agency is at stake, not to mention the money this represents. And the agency will lose the client if I don't deliver this copy. PLEASE HELP!!!

K.Z.

I've been working -- editing and writing -- a website for a client of a digital marketing agency a freelance for. I started the note here on July 10. I worked on it until about 12:30 am last night (about 13 hours ago). Went to bed with the note open on tab on my laptop (Dell, Windows 10, Google Chrome, ethernet not wireless), like I always do whenever I'm on a job, which is almost daily -- I don't close the tab. Woke up this morning, did a few things and came back to finish the job. It's GONE.

All I see is a three-day-old version of the Note from last Thursday, when all I had was research material, before I started writing the website. Nothing from Friday or yesterday. It's as though I never worked on it!

I will tell you that there was a micro-second power outage at about 4 am, and that Evernote asked me to log in when I clicked on the tab to resume my work about an hour ago.  I've upgraded my subscription to get in touch with you because your Support directed me to a Community that you state on top of the page that is not working at the moment. I've been unable to get any support because no matter my choice of Support Topics, I have not been allowed to submit a ticket or get in touch with you via email, even though the upgrade I just paid for promised to give me email access to you anytime. I hope you will get this message.

I need support, right now, truly. PLEASE. You must have access to all the notes the system saved since Thursday, including the last one at about 12:30 am today, Sunday.

PLEASE PLEASE HELP ME!!  What I did cannot be redone. I can't recall what I wrote ... the creative stuff. My job with this agency is at stake, not to mention the money this represents. And the agency will lose the client if I don't deliver this copy. PLEASE HELP!!!

K.Z.

@Jay-Bob  I don't like and don't use the new version of Evernote. It takes too long to save each update ... cursor freezes while saving. Slows me down way too much. 

@MatS14  Yes, that's what the error looked like when it was happening. I posted a screenshot of it earlier in the thread. 

The note is long. I usually work on documents 1k to 10k long. This one is 4k. There are two short (5 bullets or less) bullet lists. I usually have more that that. No attachments. There are links to the websites I use for reference. In this note I have a few 2 x 2 tables, but the saving problem started before I started using those.  Attached are developer tools shots. The 2nd one, without errors, is incognito.

Actually, I havent uploaded a single image into any of my notes. Not one.  It's all copy.  And when I copy and paste from online sources, I use  ctl + shift + v  to remove the format. So I don't see how that could be the cause. 

Hi! Did you figure out what the error or what is causing it?

Attached are four screen shots. First two are not incognito, with the second one taken a few seconds after the first one after typing something and reloading. Third and fourth shots are incognito, wih the fourth one taken a few seconds after the first one, after typing something and reloading.

OK, thanks!

Hi @Scott T. Thank you for your help.

With some help, I discovered that my Windows 10 had failed to update to the latest version released last October -- #1809.  My computer was running #1803. After the update, the old version of Evernote began to work again. I found like a dozen saved files of the note I was working on ... I don't know, maybe every failed attempt to save showe up there.

Last night, after the update, the new Evernote version continued to take too long to save, which is why I've never liked it.  For example, if I type a word and quickly try to backspace-erase some letters, it freezes. Right now, it seems better, though is stillslow.

Attached are screenshots (first two) of dev tools console and network tabs (captured just now) of new Evernote version.  I've also attached the dev tools console screenshot (third image) for the old version, which I took just now as I was making revisions on the note and while  the system seemed to be working fine (but there's failure stuff in the console ... don't know what it means). Hope this helps. 

I work on Chrome with Ad Blocker and Ghostery extensions. 

Thank you so much, Scott, for replying. Attached are screenshots that I hope will answer your questions.

I found how to switch to the new version, and it seems to be saving,  but it freezes while it's saving. So ....

Thank you so much, Scott, for replying. Attached are screenshots that I hope will answer your questions. How do I switch to the new web client? I'm willing to try it again, hoping the initial problems were fixed. I love Evernote -- above other services -- and it's really messing me up not being able to use it.