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Scott T.

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Posts posted by Scott T.

  1. Thanks @jefito. I can assure you that we're listening and not just ignoring feature requests from users. The new CEO values our users to the point where he recently added a position to the executive team for the "Voice of the Customer". This position's main goal is to always make sure we're listening to our customers and understanding the impact of decisions on our customers. 

    I'm hopeful you'll see a lot of great things from Evernote in the future. But, we first need to fix a whole lot of cruft and tech debt that has built up over the years.

    • Like 1
  2. @Beau Haan Spaces was intended to be an alternative to notebook stacks. Much like stacks grouped notebooks, Spaces group notebooks, but give additional features like auto-joining/sharing for members of the space.

    I don't think we currently intend to implement notebook stacks in Spaces, though anything is possible.

  3. On 12/5/2018 at 4:46 AM, mat_rhein said:

    That is until Evernote FINALLY enables easy MD-based Markdown in their App. Man, this can't be THAT hard? Dropbox, Bear, DayOne, Notebooks, Quiver all come up with wonderful solutions, only Evernote is not able to do this. The only thing keeping me from doing everything in the app...

    Unfortunately, since Evernote has existed for quite some time, implementing a GOOD Markdown solution is a lot harder than you might think. It's easy for these other companies that are much newer and likely built their product from scratch with the intention to support Markdown.

    As noted by our CEO in his blog post, we're working this year to fix a lot of long-standing issues and getting Evernote in a place where we can more quickly build the features our users are asking for. As part of this work, we'll be making changes that should make implementing features like Markdown MUCH easier. I've seen early demos and it's very promising. But, we first need these changes to support existing features before we start adding new features like Markdown. That's the work we're doing now.

    But, I'm hopeful that a number of feature requests like Markdown support can finally be addressed in the not-so-distant future.

    • Like 3
    • Thanks 1
  4. @Balders Thanks for the ping about this. I apologize for not following up. Our developers looked into it and believe it to be an issue on IFTTT's side, likely with not handling specific image/file types or content we're sending back to them. We're not 100% sure, but that appears to be the case with our initial investigation. If you are able to reproduce this, you should reach out to IFTTT and report the issue. They should then be able to contact us to give us more specific technical details on which API is failing, what data they're sending, what data they're getting back, etc. We would then have a lot more information to work with. 

    Separately, I'll see if I can reproduce the issue myself and reach out to IFTTT.

    • Thanks 1
  5. @cloud9tn The hackers are not using actual physical iPhones to access your account. Once they are able to log into your account using a compromised password, they can authorize another service to have access to your account via our public APIs. This is the same as authorizing a service like IFTTT to access your account. The "iPhone" is just the name of the service they're authorizing as. I think they are using iPhone because it's common and will obfuscate what they are doing, confuse users, or lead them to blame Evernote (which has been happening).

    The best thing you can do as a user is to follow good security practices, as noted in Rich's post above.

    • Like 2
  6. @douglerner The "Shared with Me" view is displaying all notes that were shared with you at any time in the past, regardless of the current state of the share. At the moment, it's a "view" and not a manageable list.

    We're in the process of fixing and redesigning sharing, and this view will likely be changed/improved. But the behavior above is the current behavior for the near future.

  7. Much like many large websites, hackers are pretty much constantly testing out credentials in two ways:

    1. They're testing lists of emails/usernames to see if they are valid Evernote accounts. Presumably these are coming from previous leaks/hacks.
    2. If they determine it's a valid account, they test out passwords they have based on the leaked data.

    We have various tools in effect to help protect our users, such as limiting the amount of failed attempts allowed by a user, IP, etc. But, the hackers are smart and can work-around some of these, such as using botnets or limiting their throughput to stay underneath our limits.

    As has been mentioned, the number one thing users can do is change their password and not share passwords with any other account or reuse passwords that have been potentially leaked/compromised.

    A good website to visit is https://haveibeenpwned.com/. You can check if your email was part of any published leak data sets. I can pretty much guarantee if you have a yahoo.com account, information was leaked.

  8. @Idahobob, I looked at your account. The recent iPhone devices that have shown up in your account (and you have revoked) are different device identifiers than your currently active iPhone client. This looks like the issue Rich identified in his post above. Please ensure your account is secured. I would advise changing your password and not sharing it with any other website login. You may also consider enabling 2FA for your account.

    Rich's post:

    https://discussion.evernote.com/topic/117015-2-devices/?do=findComment&comment=525791

  9. 5 hours ago, Grzamy said:

    Just happened again to me. This is super annoying to have to constantly activate/deativate an iPhone when it is clearly the same device.

    @Grzamy To clarify your comment, you're saying that the device in your list is definitely your own device and just a duplicate? You're saying it's not potentially an unauthorized device?

  10. FYI, quick background on the issue we fixed:

    Basically, we have a database query that pulls what unique devices you are using for Evernote. When there was daylight savings at the beginning of November, due to the fact that we move the clocks backward, we had a weird scenario where it was counting the same device as two different devices if it had activity during the repeat hour. We fixed our query, so anybody who had the problem should automatically be fixed.

    If anybody is still having problems, it should not be related to the issue we fixed.

    @CreationMom, you should probably delete out the duplicated devices and you should be fine. After that, if it happens again, please let our customer support know and our tech support can dig into this further.

    @SeanJ, If you are seeing a device that isn't yours, it's possible you had somebody else access your account. I would revoke access for the device and change your password to be safe.

    • Like 1
  11. 6 hours ago, DTLow said:

    Evernote had a problem with the device list, but indicates it should be resolved now

    FYI, my understanding of the problem with the devices that several users reported on the forum is that it was specific to daylight savings on November 4th. Short story is that during the 1 hour time window where we repeated an hour (due to rolling back clock), the system essentially thought that requests from the same device were two different devices due to DST and time zone. Problem was fixed up and nobody should see the issue anymore.

  12. For those affected, can anyone provide more details on how to reproduce? I'd be happy to push on getting this fixed ASAP, but I have never personally encountered this issue and can't seem to reproduce it. We do have some open tickets about indentation being lost when copying content into a note, but nothing I can find about indentation just randomly being lost.

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