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Scott T.

Evernote Staff*
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Posts posted by Scott T.

  1. @stocky2605Thanks for confirming. I'm sorry the change we made didn't help. I was hopeful, though not too certain given my understanding of what we fixed. We have people investigating the issue, but I don't believe we have clear indications of what the problem is. If you can provide any information that might be helpful, that would be appreciated. Details like: Did you make any changes to your account recently? What version(s) (and what OS) of the client do you use to set/update your reminders?

    Thanks. We've been trying to address this issue for some time, but the reports we get are very infrequent, so we haven't had enough info to go on.

  2. It's likely that you logged in with a different email than the original account and accidentally created a new account. This happens if you don't remember what email you signed up with or you accidentally mistype the account. 

    You should try logging out of the account on the phone and logging back in, making sure to use the right username and password. If he is still logged in on another device, you should go to the account settings and confirm the email of the account. Or maybe he has an email from Evernote that he can reference.

  3. @MrWagstaff Thanks for the additional feedback and examples. I've passed this on to the team. They've put the ticket in their backlog to address, but I can't give any specific date. The team is actively working to help ship the new clients we're working on. I think they plan to address a lot of issues and improvements once we've got those clients out. That includes updating the shared note viewer.

  4. @MrWagstaff Ahh, that's helpful. I thought we were still talking about emails. A while back we updated the editor/viewer that is used by the share note page from a really old version to the one utilized in all of the newer clients. Part of the redesign was to set a fixed width of the editor. I believe this came from UX research that shows that readability is reduced when you have super-wide columns of text. A similar change was made in the editor within the clients, though in those cases, we have a button to disable it and allow the editor to increase to the full size of the window.

    I believe we want to update the shared note viewer again soon. I'll get a ticket in about whether we can implement the same option to allow flipping between Fit To Window and Optimize Readability.

  5. 11 minutes ago, MrWagstaff said:

    Now if the shared notes width issue (wider shared notes and notes with tables get forced into an unusable narrow screen) got fixed id be a happy user again. Going off track a bit here but the theme is the same: Establish a process with a feature of Evernote.......Evernote makes a change and destroys hours of work when that function no longer works. 

    Can you share a screenshot of this issue? Or give a bit more details on how I can create an example? I'll be happy to get this in a ticket if I have a reproduceable example.

  6. 9 hours ago, vegerote said:
    1. I am very satisfied with the current functions of evernote, and I don’t want him to change it, especially the new preview version, which I don’t like
    2. An account can have up to 100,000 notes. I am worried about exceeding the limit. I don't want to use two accounts. (Although I only have 15,000 notes now
    3. I think evenote is very good, so I am very worried about whether this company can be long-term, for example, like a slogan, to be a century-old company

    Regarding point #2.

    I can't speak for any decisions the company might make, but I can speak to experiences at my former companies. Hard limits on things related to storage are usually completely arbitrary. There are only limits in order to prevent abuse. Without the limits, abusers can and will find ways to exploit it. If there were concerns that legitimate users with legitimate uses were hitting that upper limit, I'm sure the company would make efforts to either bump the limit for all or have one-offs for the specific user so as not to impact their experience.

  7. @sdysart@gmail.com, when you were using both your MBP and iPhone, were they staying in sync in regards to all the notes you created? Or is it possible that all the notes you took never synchronized successfully to the server?

    Another issue that is quite common is that users forget what account they previously used and either create a new account or log into a different account. Did you try logging into any other email addresses you may have created an account with?

  8. So I just tried this myself. The currently released Firefox version (6.x) does not show related notes. Chrome and Safari have our newer Clipper release (7.x). I installed our internal build for Firefox 7.x and confirmed that the related notes properly show up. We are still working on the release of 7.x for Firefox. I don't have an exact release date, though. But it's in the pipeline. Unfortunately, we aren't releasing any more 6.x versions, so you won't see a fix for this before we release 7.x.

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