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Scott T.

Evernote Staff
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Posts posted by Scott T.


  1. @Dr. Manuel Kuehner, as @PinkElephant mentioned, YXBJ is not intended to be used outside of China, so I don't think they have a need to provide a translated version of the page. Note that YXBJ was specifically spun out so it could provide for the unique needs of Chinese users. As part of the spin off, all supporting systems were moved into China. So the entire service and all data is hosted within China, on Tencent AFAIK. Please keep that in mind should you want to consider using it.


  2. @jonnyb Glad to hear clearing cache worked for you. The web client maintains state in the browser so that if you leave and come back, you don't have to sync down all your notes again. But in rare cases it's possible it can get into a weird state. The team is definitely aware and working to fix these kinds of issues. There's a major improvement coming in the future to how syncing will work and I'm pretty sure it will hopefully address a lot of this.


  3. And a follow-up. Reached out to the search team and they're looking into this in relation to another ticket I filed regarding errors we've been seeing since Friday, which seems to line up with when this issue started. It looks like changes they are making for our new search features may have broken specific functionality (i.e. sort orders) in older clients' search implementations. Hopefully it will be addressed soon. I'll keep an eye on the two tickets and let you know if I get an update.


  4. @Flash G Thank you for reporting this. I have filed a ticket for it. However, the team is 100% focused on the new web client and we are only making critical bug fixes in existing web clients. It's possible that this issue isn't client specific, though I'm unable to reproduce in the latest web client. I understand you are hesitant to use the latest version of the web client because it's still missing some features, but we're actively working to implement them and reach feature parity. That's our #1 goal.


  5. On 10/28/2019 at 4:42 PM, DaJoLo said:

    It was never obvious that I should not do this and Evernote never blocked the use of the colon in tags. So I have *lots* of tags structured like this.

    But the new Search does not allow me to search for a tag+colon,

    e.g. if I search for 'surveillance:' EN does not filter tags constructed like that ... it just doesn't work properly.

    image.png.1c54158da096c0651a2193d1bba56875.png

    @DaJoLo Thanks for bringing this to our attention. I raised the issue with our search team yesterday and they jumped right on it. They told me this morning that this should hopefully be fixed already. Can you please validate and let me know if it is working for you? Also, please continue to send us any feedback you have. We very much appreciate it.

    • Like 1
    • Thanks 1

  6. Hi @jigjoose. There are two different limits you are referencing:

    1. Upload limit: This is the amount of data you can sync to the Evernote service per month. Once you hit the limit, you won't be able to upload any further data until the limit is reset. Here's more info: https://help.evernote.com/hc/en-us/articles/209005827-FAQ-for-upload-limits
    2. Note limit: There is a limit on the size an individual note can be. Once you hit the limit, no further text or attachments can be added to the note. This will not reset unless you remove data from the specific note. If it's one big audio recording, there's not much you can do except create a new note for additional audio recording.

    Here's more info on account limits: https://help.evernote.com/hc/en-us/articles/209005247


  7. Hi @Mariad. If you have the notes in multiple devices, that indicates that the notes have been sync'ed, so at least we know there wasn't an issue on the old computer. On your new computer, have you seen any changes? If you had a lot of notes, it might take time to download them to the local storage on the new computer. Can you provide more details on what you are running on the new computer? Mac/Windows? That can help with where to pull logs from to see if there's a problem pulling down the content from our servers.


  8. @Casper001 We've been sharing Behind The Scenes videos of the re-architecture work we're going through now. They give insight into the direction we're going and the type of improvements we want to make. Beyond that, the CEO has a mantra of "under promise, over deliver". We don't want to promise any specific changes or timelines and then disappoint if we miss those. 

    With that said, I think our users will be pretty excited for a lot of the changes that are already in the pipeline.

    • Thanks 1

  9. @RichB Yes, the content can be recovered. We snapshot the note at regular intervals, depending on time since last snapshot in combination with percent of the note that has been changed. 

    Here's a screenshot from the Mac version. Each of the snapshots is clickable and brings up a view of the specific version. Clicking the "Import" link will create a new note from that version. It won't overwrite the existing note.

    362482363_ScreenShot2019-08-28at12_40_42PM.png.7627c12f8d2426f13fb0a45c57acbb35.png


  10. @Adeebk That looks like a pretty old version of our Mac client. The latest versions do not have a notebook view like that. They do support the shortcuts, though. You can just drag notes over to the shortcut nav area to add them, or select "Add note to shortcuts" in at least a few different pop-up menus for notes.


  11. Hi @achaigne. We store history for all users, so if you upgrade, the history of an existing note will become available to you. You would need to upgrade to a Premium plan, though, and not Evernote Business. Evernote Business is a separate product with a distinctly "business-only" user. Upgrading to the Evernote Business would result in the creation of a new user that is separate from your current personal user.

    • Thanks 1

  12. Hi @KelseyDH. Thanks for the feedback. This is an issue that has been addressed in the new editor that we're actively working on. The editor is able to distinguish code blocks as a unique object that should not have autocorrect applied to its contents. The new editor will be incorporated in all of our new clients that we are also actively working on. 

    I'm sorry that I can't give you an immediate solution to this right now, but the issue will be solved as we rollout the new editor and clients.


  13. On 7/25/2019 at 7:04 AM, gazumped said:

    Not wishing to reopen old arguments,  but someone at Evernote suggested fairly recently that a Linux client might actually be on the cards.  No idea on lead times,  or whether that employee was summarily dismissed* shortly afterward.  Just sayin'.

    As a newbie Linux user I am,  as I believe you young people say...'stoked'.

    *With extreme prejudice

    Still here. 🙂 Just not making any further comments on the subject. Also, been super busy recently. Commenting on the board is something I do on the side when I have a few minutes, not as part of my day job.

    • Like 2

  14. 4 minutes ago, gazumped said:

     It was an unconscionably long time for a web page no matter what background apps are required.

    I completely agree. I experience a similar lag for my Evernote business account. I'm hoping this gets addressed very soon. I think it's something that will completely change (and get better) as part of the architectural changes we're making. 

    Sorry to hear the experience did not get better afterwards. I'll check with the team if they have any ideas on if there's something else going on.

    • Thanks 1
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