cwong

There are no notes with an * in the sync column... But I'm just noticing that miraculously with some sort of glitch I had to re-install Evernote and it seems to be syncing now!

Any tips on how to proceed? Much appreciated!

I am able to login to Evernote web using IE. Funny enough all looks to be up-to-date on the web version...so not sure why the sync is showing the red exclamation!

I'm on Windows 10 and I tried going into "All Notes" and hitting the CTRL key while clicking sync and no notes pop up... Any other suggestions?

Hi Evernote Community- For several months now Evernote has been showing me a red exclamation point over the synchronization arrows on Windows Evernote. I've made sure that I have the latest version, 6.13.14.7474 (307474) Public (CE Build ce-48.0.5483). Can you please help me troubleshoot why it is not syncing properly? Here is the activity log: ******** * The Activity Log contains a detailed list of the steps the Evernote application performs, * as well as information about your account and your device. Your Note titles, tags, * Notebook names and occasionally Note content also may be included. We treat your * Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy). * * You may remove anything you do not want to send us. ******** [19964] Log opened on 2018/08/06 07:41:34 (UTC-7:00), logging level: [INFO ] 07:41:34 [INFO ] [19964] [5168] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 07:41:34 [INFO ] [19964] [5168] Evernote for Windows 6.13.14.7474 (307474) Public 07:41:34 [INFO ] [19964] [5168] Client info: Evernote Windows/307474 (en-US, DDL); Windows/10.0.0 (Win64); 07:41:34 [INFO ] [19964] [5168] Common Editor: ce-48.0.5483 (99ab53302a7fb46d274ba90f296dfbacea666185) 07:41:34 [INFO ] [19964] [5168] Bootstrap info: Evernote (loadedLastUsed) 07:41:34 [INFO ] [19964] [11476] Requesting bootstrap info from "www.evernote.com" (en-US) 07:41:35 [INFO ] [19964] [5168] Registered session count: 1, last session: 2018/08/06 07:30:00 07:41:35 [INFO ] [19964] [5168] Opening database: C:\Users\wongc\Evernote\Databases\cwong249.exb 07:41:35 [INFO ] [19608] [7684] Starting EvernoteSubprocess.exe 07:41:35 [INFO ] [7100] [9136] Starting EvernoteSubprocess.exe 07:41:35 [INFO ] [19964] [5168] Bootstrap info: Evernote (loadedDatabase) 07:41:35 [INFO ] [19964] [5168] Opened database: C:\Users\wongc\Evernote\Databases\cwong249.exb (231 MB Fixed 111 GB free) 07:41:35 [INFO ] [19964] [5168] * user: 177389909 07:41:35 [INFO ] [19964] [5168] Loaded session count: 0, last session: 2018/08/03 17:45:00 07:41:35 [INFO ] [19964] [5168] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update begin 07:42:04 [ERROR ] [19964] [2536] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:04 [ERROR ] [19964] [5168] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:04 [INFO ] [19964] [5168] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update complete 07:42:04 [ERROR ] [19964] [11476] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:04 [ERROR ] [19964] [11476] Bootstrap info: request to "www.evernote.com" failed, error: timeout 07:42:05 [INFO ] [19964] [5168] EmailLastPrompted updated. EmailLastConfirmed = Never, EmailLastPrompted = 2018/08/06 07:42:05 (UTC-7:00). 07:42:05 [INFO ] [19964] [5168] Showing email verification dialog. EmailLastConfirmed = Never, EmailLastPrompted = 2018/08/06 07:42:05 (UTC-7:00). 07:42:05 [INFO ] [7304] [1132] Starting EvernoteSubprocess.exe 07:42:08 [INFO ] [19964] [9132] Client synchronization started 07:42:08 [INFO ] [19964] [15260] 0% Loaded updateCount: 3236 07:42:08 [INFO ] [19964] [15260] Registered session count: 1, last session: 2018/08/06 07:30:00 07:42:25 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:42:44 [ERROR ] [19964] [13628] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:44 [ERROR ] [19964] [13628] Utility Store request has failed. Error: Could not connect to Evernote server 07:42:45 [ERROR ] [19964] [5732] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:45 [ERROR ] [19964] [15260] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:42:45 [INFO ] [19964] [9132] Client synchronization finished, status: failed 07:42:45 [ERROR ] [19964] [9132] * error: Could not connect to Evernote server 07:42:45 [INFO ] [19964] [9132] * elapsed time: 37s 07:42:46 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:43:05 [ERROR ] [19964] [13604] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:43:35 [INFO ] [19964] [6968] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/ReleaseNotes_6.13.14.7474_en-us.html 07:47:04 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:47:24 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:47:45 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:48:05 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:48:12 [ERROR ] [19964] [5168] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:48:12 [ERROR ] [19964] [5168] Email address verification request has failed. Error: Could not connect to Evernote server 07:48:12 [INFO ] [19964] [5168] Registered session count: 1, last session: 2018/08/06 07:45:00 07:48:12 [INFO ] [10036] [13724] Starting EvernoteSubprocess.exe [3672] Log opened on 2018/08/06 07:48:15 (UTC-7:00), logging level: [INFO ] 07:48:15 [INFO ] [3672] [12092] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" [3672] Log closed on 2018/08/06 07:48:15 (UTC-7:00) 07:48:15 [INFO ] [19964] [5168] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 07:48:16 [INFO ] [19964] [18620] Client synchronization started 07:48:16 [INFO ] [19964] [20420] 0% Loaded updateCount: 3236 07:48:18 [INFO ] [3056] [17144] Starting EvernoteSubprocess.exe 07:48:19 [INFO ] [9828] [13608] Starting EvernoteSubprocess.exe 07:48:21 [INFO ] [19488] [2804] Starting EvernoteSubprocess.exe 07:48:26 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:48:26 [INFO ] [14420] [16220] Starting EvernoteSubprocess.exe 07:48:27 [INFO ] [20048] [2852] Starting EvernoteSubprocess.exe 07:48:28 [INFO ] [3044] [14176] Starting EvernoteSubprocess.exe 07:48:30 [INFO ] [19944] [6680] Starting EvernoteSubprocess.exe 07:48:31 [INFO ] [13004] [14204] Starting EvernoteSubprocess.exe 07:48:33 [ERROR ] [19964] [11920] Failed to retrieve messages from the Communication Engine Client 07:48:33 [ERROR ] [19964] [11920] * Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:48:37 [ERROR ] [19964] [20420] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:48:37 [INFO ] [19964] [18620] Client synchronization finished, status: failed 07:48:37 [ERROR ] [19964] [18620] * error: Could not connect to Evernote server 07:48:37 [INFO ] [19964] [18620] * elapsed time: 21s 07:48:46 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:49:07 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:49:26 [INFO ] [19964] [12044] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml 07:49:26 [INFO ] [19964] [12044] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/update.xml 07:49:26 [INFO ] [19964] [12044] AutoUpdate: no update found, remote revision is the same as the local revision (307474) 07:49:26 [INFO ] [19964] [12044] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/ReleaseNotes_6.13.14.7474_en-us.html 07:49:27 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:49:31 [INFO ] [19964] [7588] Client synchronization started 07:49:31 [INFO ] [19964] [15936] 0% Loaded updateCount: 3236 07:49:48 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:49:51 [ERROR ] [19964] [15936] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:49:52 [INFO ] [19964] [7588] Client synchronization finished, status: failed 07:49:52 [ERROR ] [19964] [7588] * error: Could not connect to Evernote server 07:49:52 [INFO ] [19964] [7588] * elapsed time: 20s 07:50:08 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:50:29 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:50:49 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:51:04 [INFO ] [19964] [13228] Client synchronization started 07:51:04 [INFO ] [19964] [19504] 0% Loaded updateCount: 3236 07:51:10 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:51:24 [ERROR ] [19964] [19504] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 07:51:24 [INFO ] [19964] [13228] Client synchronization finished, status: failed 07:51:24 [ERROR ] [19964] [13228] * error: Could not connect to Evernote server 07:51:24 [INFO ] [19964] [13228] * elapsed time: 20s 07:51:31 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:51:51 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:52:12 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:52:32 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:52:53 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:53:13 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 07:53:34 [INFO ] [19964] [2536] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.)