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Sydney Russakov

Evernote Staff
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Everything posted by Sydney Russakov

  1. Can you send us: -Website you're clipping from -Clip mode -Logs if you have them
  2. Hi everyone, We've just released a hotfix that we believe fixes the issue folks have been having. Please ensure you're on the latest version (7.4.1) & let us know if you're still encountering issues with clipping. If you still have issues, which we hope you won't, please report them to the support team (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). Thanks for your patience as we tackle this issue, Sydney, Product @ Clipper
  3. Hi everyone, We've just released a hotfix that we believe fixes the issue folks have been having. Please ensure you're on the latest version (7.4.1) & let us know if you're still encountering issues with clipping. If you still have issues, which we hope you won't, please report them to the support team (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). Thanks for your patience as we tackle this issue, Sydney, Product @ Clipper
  4. Hi there, thanks for the logs. We're aware of the issue and just released a hotfix that seems to address the problem. Could you try updating to the latest version (7.4.1) and let us know if you're still seeing this issue on that page? Thanks, Sydney, Product @ Clipper
  5. @AlwaysTired Thanks for the logs & details! Are you using the extension window itself, or the sub-menu that appears in your browser when highlighting+right click? Or both?
  6. Hi everyone, Thank you all for your patience while we collect logs and try to determine the source of the issue. If you can, please DM me/post your logs and I'll pass them over to the engineering team. If you're unable to pass over your logs, OS and steps to reproduce help greatly (eg: 1-invoke Clipper, 2-Simplified Article, 3-Clipper infinitely loads). While frustrating, some users have found relief by uninstalling and reinstalling the Chrome extension. We're trying to find the source and get a true fix to you all as soon as possible. You can also go here to formally file a ticket (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). This will help us with verifying the fix and keeping you all updated. Thanks, Sydney, Product @ Clipper
  7. Thanks for posting your logs, Jayant. The engineering team is aware of the issues you and others are having and are looking into it. Does this occur with every clip type (Full Page, Bookmark, Screenshot, Article, etc...) or just certain clip types (Article, Simplified Article)? Thank you.
  8. Hi everyone, Nice to meet you all! I'm the newest member of the Clipper team and I'm pleased to announce that Web Clipper v7.4 has been released on Chrome (download here). We’re very excited to share this release: What’s new? A UI refresh for your Web Clipper experience! While there aren't any functionality changes, we did update the look & feel. Some highlights include: — Modernized the visual language, including the addition of icons next to Clip Types for context — Added a new “Light Mode” theme that can be accessed via Settings — Cleaned up the Settings page so it’s a bit easier to digest — Simplified the Clipped view so that the most relevant pieces are front & center Notable fixes: — Sometimes, when using Article or Simplified Article to clip a page, the entirety of the content would not clip. We fixed that so that you can continue to save your long-reads to Evernote. — Attempting to clip from Twitter would sometimes cause the Clipper to load for far longer than it should — Images within some clipped notes from Google & Instagram didn’t always load. Now they do. — Using the “Full Page” clip mode on Facebook would sometimes cause the created note to miss some content — The cursor would sometimes remove spaces when renaming a Note in the Clipper — Evernote Business users couldn’t always collapse the Spaces section when expanding their Notebook list We’re looking forward to hearing your thoughts on the refresh, as well as any feedback you may have for our next update. Happy Clipping, Sydney and the rest of the Clipper Team
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