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Dougall

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  1. Hi, I am trying to go paperless and have purchased a scansnap ix500, linking it to Evernote wirelessly. Tested it a few times and it worked so off I went scanning a large volume of documents. Before shredding masses of documents I decided I had better double check everything is ok and found problems. On two early docs I checked a page is missing. One is a 2 page document which the first page is missing. The second is a 12 page document where 1-10 is fine 11 is missing and 12 is saved as a separate document. For both documents I have now rescanned many times and the same thing happens to both every time. I have even scanned the offending pages as stand alone pages and they are not being picked up at all. It’s as though there is nothing on the pages but they are both full of text and they appear to be the same paper as the rest of the documents. At the moment it means the scanning is pointless as I have to cross check every page is there and when I am scanning large volumes this is a non starter. The whole idea is to make life easy not have to sit and tick back pages each time I scan... So anyone have any ideas or heard of something similar? Is my Scansnap faulty? I just can’t work out why on earth these two pages won’t scan at all. Dougall
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