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Limehouse

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Everything posted by Limehouse

  1. Just to let you all know, I received the following mail from Evernote support earlier today. Amelia, Evernote Support Team (Evernote Help and Learning) Mar 8, 2024, 14:36 GMT+1 Hello, Thank you for your patience! We're glad to confirm that our team was able to resolve the Outlook add-in issue you kindly flagged up. You should now be able to clip emails into Evernote, and your experience should be back to its best. If you encounter any issues or have previously uninstalled the Outlook add-in, you can reinstall it by following these instructions. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Amelia, Evernote Support Team Help & Learning | Youtube | Forums Best regards John
  2. Hi cfoeric (or should I just call you Eric suspecting that you are the CFO of some company or other 😊), Thanks for your contribution to documenting the various aspects of this issue. Personally, I'm super-frustrated with Evernote. The concept behind the service is excellent - but the software, however, is very poor. I accept that all software (almost by definition) will contain bugs, but Evernote seems to have more bugs than most and, worse than that, the way the bugs manifest themselves seems to be variable depending on both the time and the particular environment - and so it is constantly 'shifting' (sometimes it works, sometimes it doesn't, and when it doesn't work, the way it doesn't differs from the previous time it didn't, etc.). Usually, if there is a bug, its effect is predictable - and you can then take that into account. With Evernote, this rarely seems to be the case - it can do anything, seemingly randomly. It's SOOOOO frustrating, I don't know whether I can stick with it.
  3. Hi again Tom, I do exactly the same thing - and I find that sometimes it works and sometimes it doesn't. Furthermore, I find that on the occasions it does work for one mail, it will then often work for several more in quick succession (but, later, stop working again). I'm therefore beginning to suspect that it may be a 'network timing and/or Evernote's server being busy at certain times' issue. What I'm therefore doing to workaround this is, if I find it not working I now have an 'Outlook category' which I've called "Pending Evernote" that I give to each mail conversation which I wish to capture (but can't) and then, when it does start to work, I do a search for all mails with that category and file them whilst it is working. It's a complete 'ballsaching' way of doing it but, until they fix the problem, I can't see any other way around it (other than going elsewhere than Evernote - which I shall do if they don't fix it, or even respond to say that they are fixing it, in some kind of reasonable timescale). Best John
  4. Hi Rogelax, you're right. I thought it had resumed working, and indeed it did temporarily, but it's since stopped again. What a bu88er.
  5. Good morning Tom and Rogelax, I'm not sure what happened but, as I fired up Outlook this morning, without me doing anything (so presumably Evernote or Microsoft or both have changed something), I found two Evernote add-ins on the Outlook ribbon (one labelled 'Evernote' and the other labelled 'Evernote (Custom)') and the former works perfectly. I'm happy, I hope that you are. Best, John I declared this as a solution, but it isn't - it was another Evernote 'false dawn' is there anyway that I can withdraw the 'Solution' tick?
  6. Hi Tom, Just to let you know, I have since received a 'boilerplate' response from Evernote Support. So, whilst there is no fix yet (nor a promise of one), at least it means that, (a) the bug has been recognised/confirmed and 'logged' and, (b) as they don't offer a workaround, there is nothing we can do to overcome it until they do fix it. For completeness, their response says: Hello John, Thanks a lot for reporting this issue. We’re sorry to hear about what occurred and have passed it on to our developers for further investigation. Rest assured that it will be our utmost care to get back to you as soon as we receive feedback on it. We appreciate your patience and understanding very much. In the meantime, please feel free to reach out anytime you need. Kind regards, Evernote Support Team I'll update this post (and will other sufferers please do the same) if/when anything changes - thanks.
  7. Thanks very much for the suggestion PinkElephant - that is the unsatisfactory 'workaround' which I am now using until this bug is cured. The main issue that makes the 'workaround' unsatisfactory is that it only includes any attachments made to the one (forwarded) mail and not all of those associated with the whole conversation. It's very much a 'faff' therefore to make sure that everything is attached. Thanks again though.
  8. Hi, I'm paying over £100 a year to use Evernote Professional but cannot access support - so I'm hoping that, in lieu of this, someone here can help - sorry for bothering you. I using "Microsoft® Outlook® for Microsoft 365 MSO (Version 2401 Build 16.0.17231.20194) 64-bit" and have the Evernote add-in installed. However, it has recently stopped working. When I try to clip an email with it, it starts to load but then 'gets stuck' (see attached screenshot). As you can see the button which normally says "Save" is grey and says "Loading" and the two checkboxes (one to decide if you want to load just the one email or the full conversation and the other to decide if you also want to load the attachments) no longer appear. I've tried every possible combination of restarting, reloading and reinstalling - all to no avail. Has anybody else had the same problems and, if so, have you overcome them? Thanks in advance.
  9. Hi there DTLow, Thank you very much for the pointer to the blog article - very interesting indeed. I also like the look of 'PDF OCR X' but was actually looking to see if there was any way of accessing text within images without having to leave Evernote. Tell me, when you say "I have an external OCR app" does this mean that you own 'PDF OCR X' or that you have a copy of it which you use? I also use an external OCR app called "FreeOCR" (see this page http://www.paperfile.net/index.html) which (as the name implies) is free - however, if 'PDF OCR X' has advantages over it, then I would not object to paying a fee to gain some advantages - do you think that there are any? Thank you for taking the time to respond - best regards - John
  10. Hi there "gazumped" - thank you very much for taking the time to make that reply - useful to know - it was about what I had expected - but not for what I was hoping (but that's definitely not your fault) - thanks again. John
  11. Hello, I am using the Evernote Windows client and I have some questions concerning attachments to notes: Attachments to a note can appear either 'inline' or as an 'attached file icon' - I can't find how to control which one Evernote will initially choose as the note is first captured or the attachment is subsequently attached - can anyone tell me how to do that (regardless of what type of file the attachment it is - PDF, MS Word document, etc.)? Once a note has an attachment, in only some cases (but not always), I can swap between viewing it 'inline' or as an 'attached file icon' by right clicking on it to get a context menu which provides an option to change that view - only sometimes it doesn't. Sometimes the option to change is 'greyed out' (see example attached) - how can I change the view in those circumstances? Where an attachment contains an image which itself contains text, Evernote analyses that text and makes it searchable (a truly brilliant feature). Is there any way that I can then copy and paste that analysed text as text? Thanks very much if you can help me - best regards - and stay safe from CV-19 John
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