Lindlee

Oh my DTLow, thank you so very much.  I will contact Dave and hopefully get out of this painful, time-consuming, frustrating situation.  Thank you thank you again. - Lin

Hi Dave,

Thanks for your response. I've gone to that page so many times my head hurts.  When I click directly on the link you've provided, I am redirected to https://www.evernote.com/SupportLogin.action?return_to=https%3A%2F%2Fhelp.evernote.com%2Fhc%2Fen-us%2Frequests%2Fnew  where I am challenged to sign in. After I sign in, I land on https://maintenance.evernote.com/maintenance.html , where it says the Evernote service is unavailable. See attached image. I have landed on this page for days and days. I can sign into Evernote.com and see notes, Admin console, etc. The Evernote service is alive and well.  

Interestingly, when I right click to go to the link in a new tab, I am redirected to https://evernote.com/logged-out/?logout&uid=78001081, and it tells me I've logged out. See attached image. I'm on a new Win 10 PC, using the latest version of Chrome. But the problem of emails not manually forwarding to EN correctly started weeks before I got this machine. If I "log in" to this support site (button in upper left of first screen shot), I am summarily plunked back into Evernote.com where I see all our notes, can change to the admin console, can do everything but get any help.   thanks again for any help you can provide. 

Hi, I am a Premium subscriber to Evernote Business. Everything that BradGad said is true. Evernote has been my fav app forever. Now, paying hundreds of dollars of year, I can't get to any form of support, any where. This is a sad day, indeed.

All I want to do is understand why my zap that sends email to a specified notebook humms merrily along, yet since a few weeks ago (at that time the icons for our accounts mysteriously changed to defaults) when I manually try to forward an email to Evernote - which I have done for years now without fail - rather than have it end up in the notebook of interest, it ends up on my personal side as if the @Notebook name in the subject line is related to a notebook that does not exist. Again, I've been forwarding email to EN for years.  Zapier is working. Manual forward from Gmail is landing in the bit bucket of my personal side.  Please help.  Attached confirms our Premium subscription.