Hi Dave,
Thanks for your response. I've gone to that page so many times my head hurts. When I click directly on the link you've provided, I am redirected to https://www.evernote.com/SupportLogin.action?return_to=https%3A%2F%2Fhelp.evernote.com%2Fhc%2Fen-us%2Frequests%2Fnew where I am challenged to sign in. After I sign in, I land on https://maintenance.evernote.com/maintenance.html , where it says the Evernote service is unavailable. See attached image. I have landed on this page for days and days. I can sign into Evernote.com and see notes, Admin console, etc. The Evernote service is alive and well.
Interestingly, when I right click to go to the link in a new tab, I am redirected to https://evernote.com/logged-out/?logout&uid=78001081, and it tells me I've logged out. See attached image. I'm on a new Win 10 PC, using the latest version of Chrome. But the problem of emails not manually forwarding to EN correctly started weeks before I got this machine. If I "log in" to this support site (button in upper left of first screen shot), I am summarily plunked back into Evernote.com where I see all our notes, can change to the admin console, can do everything but get any help. thanks again for any help you can provide.