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Hector C.

Evernote Staff*
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Everything posted by Hector C.

  1. Hey everyone, Thanks for reporting this hyperlink issue. Our developers are currently aware of the problem and we hope to have a fix for this in our next update. The temporary workaround would be to manually copy and paste the urls into your browsers on your mobile device. Its definitely more tedious and I do apologize for the inconvenience. Let me know if you all have any questions.
  2. Hi @picard! Thanks fo reporting this. When you get a chance, would you be willing to DM me your log from your device? Im working on trying to replicate the issue and your log would be helpful for finding errors. To send that log, try to reproduce the issue, sync your app. and then follow these steps: 1. Open Evernote and tap the three horizontal lines in the bottom left corner. 2. In the menu that appears, tap the Settings (gear) icon at the top of the page. 3. Select Support > Activity Log > Mail, then tap Continue in the window that appears. 4. Email the log to yourself and then attach the log to our DM. Let me know if you have any trouble with those steps. Thanks!
  3. @yakirWe understand the concern. Right now, devices that are on OS 10 and above will be part of our rollout release. If you do not want to be a part of that update Id recommend disabling automatic updates in your Google Play store for Evernote. This ensures you remain on our older version and will give you the flexibility to update when you are ready.
  4. Hi @eila! Sorry to hear you've been having trouble. When you upgrade a personal account to a business, the business account will be a separate account. During that signup process you have the option to swap an email to use as the business. It sounds like all your notebooks would be in that original personal account. When you get a chance, are you able to remember the other email you used during the sign up process? That email would be the one that contained your notes. If you continue to have trouble, feel free to reply to your open support ticket. I see you last spoke with one of our agents last Wednesday. If you continue to experience issues or need additional help, that ticket would be the best place to go!
  5. Hi @BasieBand Im going to follow up with you via direct message for additional information so that we can try and figure out whats going on. You should see that message now.
  6. Hello Everyone, We just finished rolling out our 8.11 update to 100% of our Android customers. Improved: - We've spiffed up search to help you find exactly what you’re looking for. Fixed: - The Saved Search shortcut in the home screen was rudely ignoring tag wildcards. We gave it a stern talking-to and it’s behaving itself now. - When you opened a note from search results, text highlighting would sometimes disappear, but that’s a thing of the past. - We made some security updates because, well, it's important. And it feels good.
  7. Hey everyone, Thanks for all the reports. We've been notified on all our communication channels about the delayed note load times and freezing after our 8.10 update. Our development team is aware and currently working diligently on a resolution. I know this issue is quiet frustrating and affects pretty much any workflow. We definitely understand the pain you all are experiencing currently as this issue is our top priority and we hope to have a fix for this soon.
  8. Hey Everyone, Just wanted to give you a quick update on this. We've been seeing an increase in search issues reported on Android and our development team is aware of the problem and currently working on getting a fix for this out asap. I know how inconvenient this issue is to many of your workflows but we appreciate your continued patience and understanding while we work on releasing the fix.
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