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About Jgoyes

  1. Thank you! I will do what you recommend. Do you know how long they have the backups?
  2. I have lost important information twice now. My issue is not when devices sync between one another but when I´m using Evernote for PC. Somehow a note clones itself and overwrites another note in my notebooks, the notes are exactly the same but for the tittle. Last time this happened was in early February and the bug just happened again. I reached customer service for help and. I saved my logs at that time to see if they could help`. When I tried to contact them, I found the chat was never allowed and when I sent an email a representative answered saying I needed to upgrade to Premium and they wouldn’t help at all because I have a basic account. They also told me I should ask here in the forums to see if someone can help me, so I’m asking now. Someone does know how to recover overwritten information? I don’t know why this is happening and when it happens Evernote synchronizes right away so I cannot undo the mistake. I have been an user for a long time now, but I have never heard of this before and now it has happened twice in one month. Lat time I lost a note I have had since 7 years ago. Now, I´m very afraid I will lose information if I continue using Evernote. Thank you for the help JC
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