I'm also running 10.32.4 (3265) on Windows and a ScanSnap ix500. I've also been in a marathon scanning session this past week, catching up on several years of scanning so that I'm finally up-to-date! I understand your pain! BUT, despite using the same EN version and same scanner, I'm not having the problem you described. BTW, I also scan to pdf into EN. I wonder what the difference is? Have you recently updated the ScanSnap Home? I'm running 2.5.0.0 - 2.5.0 was released March 3. Have you checked ScanSnap Home to see if the diocuments are visible there? I don't use ScanSnap cloud, so all of my documents are scanned to my hard drive. It gives me a sense of control, and I go in occasionally and delete old or unimportant documents.