MarcSant

Message to the Evernote team: congratulations guys, you quickly took over the problem and were transparent about the incident. Problems happen, and what differentiates serious companies from amateurs is how they deal with them. I still love Evernote and I don't know what my life would be without it. 😘

All Systems Nominal!

It was just a hiccup! 🥰

3 minutos atrás, PinkElephant disse:

You are aware that Notion has no offline capabilities at all. It like web client only, for everybody.

OneNote is another alternative... But I got some very annoying sync issues in the past... I heard that MS has been rewrote the entire Sync Engine in the latest version. 

I guess maybe it's the time to take a look into it again.

Agora, PinkElephant disse:

You are aware that Notion has no offline capabilities at all. It like web client only, for everybody.

Oh, I'm not aware of. 

Good to know!

Agora, Dave Andrade disse:

Just got kicked out of web version, went to sign in and got this screen.

 

 

Well.. at least, we are pretty sure that there is a issue at server side.

let's pray! 

4 minutos atrás, Angry disse:

What is the best strategy to change?

Now
EN costs will rise +40% for me next year
EN closing legacy Apps -> I search for stuff 70sec instead of 5sec
EN syncing unreliable

Transit 
EN set on basic: Two devices only -> on would be Web Client 
What other note platform is similar to EN? 
What new platform has a good export format? I don't want to be locked in?

 

Notion is a good alternative.

And there is some Python programs that export your Notes entirely.... 

I do it from time to time to avoid to lost my notes in any case. Who knows?

I just a quick test: created a note with TEST in desktop. Till now, it not visible in web or Android client, that means, the sync is really not going any further. And, maybe, If we close the client that note was created, we can loose everything... It's scare me!

1 hora atrás, agsteele disse:

Issues like this, especially when it affects some users and not others, can be a routing problem on the Internet. I'm not seeing any sync issues so my route to Evernote is good. But traffic from another user in, say, Indonesia may well follow a different route and come up against a hop that is broken temporarily.

I'm from Brazil. Noticed this issue some days ago, and waited and prayed to be just a temporally issue... But it's appears not the case. 

I guess, the problem is back again.

In English, it's means:

Syncing temporarily paused.

Em 02/08/2023 at 22:24, JREwing disse:

I got my email today stating that my professional subscription is going to $169.99. I don't have a single issue with paying that. I find nothing on the market that comes close to the value I receive from Evernote. I've been a member since 2014. Sticker shock, yes. But I want a company that gives me value, plus one that I know needs money to make a product that they can develop in the future. Free is ok, but the day of free is over. If you don't find value in Evernote, there are gazillion number of apps to try, and many are free. You have to decide what works for you.

I'm not sure what you want to gain by coming in here and blowing off steam. I hope it makes you feel better.

For people living in US or in UK, I agree with you. But, for the rest of US, this is a huge price increase. To make you better understand, It's kind of almost 950 "moneys" (dollars?) for people living in Brazil, in example. It's a HUGE increase. 

I can't afford an increase like this. I Love Evernote, I agree with the current fee that I've been charged, but, everything has a limit, and I hope they understand the country and the economic reality of each region and their people. 

34 minutos atrás, eric99 disse:

On my windows EN, import folders work great. Why do you think it is not available?

 

You're right. I didn't saw this option earlier.

2 minutos atrás, PinkElephant disse:

About v10, it is very simple for me: I have installed both on my Mac, legacy and v10. Initially I only tested the waters with v10, worked mostly in legacy.

This shifted more and more to v10, simply because I like what I get. The last boost came with import folders.

Now I use at least 80% of the time v10. There are days when I don’t start the legacy client any more, because I don’t need it. There are some functions left where legacy is simply better to do the job, but the list is getting shorter.

That is my experience, and it clearly speaks for the positive development v10 has taken.

It's seams Import folders is not available to Windows users (like me). 

3 minutos atrás, PinkElephant disse:

There are new statements (official ones …) that no matter what the dialogue shows at the moment, you will be charged the same price when renewal time is up.

When I remember my times in Brazil ( 🤩 ), the real was up and down, each time on another level. One time I went shopping like crazy, the other I had to make a plan to board with my last travelers check spended.

Don‘t know how it is today, but maybe we wait for renewal time. You can take @Shane D. by his word, I’m sure.

My fear is the price continues the same, but, from night to day they decided to change the plans again, even to old customers. So, this is the reason to still looking into Notion as alternative. Today, they offer a way more cool features, but I don't know if they are stable and rock solid like Evernote. Well, at least, I have the "word" from Mr. Shane that the prices will not increase for existing users.

13 minutos atrás, DTLow disse:

We've been assured there's no price i crease for existing accounts 

 

What relief! 🙂

Ok, cancel project aborted! lol!

On 7/22/2021 at 3:53 PM, PinkElephant said:

EN has said they will continue the Plus plan as they did up to now - features of back then, price as back then.

Here in Brazil, it will cost R$ 250,00 the personal plan, charged yearly. The previous value was R$ 80,00. It's more than 200% of price increase. 

I will contact support staff to know more. I don't need tasks, and anything else that they offering. Just notes. 

Sincerely? It's time to say goodbye to Evernote. They took away a lot of useful features, with the speech that "we need to take a step back to get the momentum to move faster", but all the more interesting features I need haven't come back yet and we don't even know when they will be implemented, even later 1 year of implementing the most buggy version of Evernote in its history.

And now, they are launching new plans, costing exaggeratedly more expensive than ever, with fewer features and a buggy version?

Good luck to those who stay, now I'm definitely moving to Notion, which has a lot of features that don't exist in Evernote. For encrypted notes, I will migrate to some password manager like Lastpass or Roboform.

Keep suffering and paying more doesn't appears to me a intelligent choice.

MarcSant.

11 horas atrás, DTLow disse:

Because we still have access to the legacy version,
and Evernote is still syncing to the legacy databases (Mac/Windows)
It's our choice if we want to participate in the v10 experience

Just don't forget that Legacy version is 32bit only (at least for Windows), and for some huge notes, all users that need to use this version will be impacted. To not harm the users they should provide the 64 Version of it, at least. 

I got another answer from Tech Support:

"

At least in my point of view, they are unifying the product to have a single development team, reducing costs by allowing the Windows team to have the same development base for Apple. 

This forces them to remove features that are highly dependent on the operating system, such as sending a note via email, changing the font to a list larger than just 5, among other things. 

What they did was: "we will implement a multi-platform version, release it with what we could provide for both ecosystems, and over time we will implement back what we removed." 

From a business point of view, it makes sense because you save money and focus in one direction only, with shorter development cycles.

But the problem is that they haven't thought about users at all: they've launched the new product and damn what the user thinks. They could have minimized all this stress by sending an email to all users talking about the new version, and in this email putting the link to the Legacy version in case the user didn't feel comfortable with the changes.

I live here in Brazil, I have always praised and spoken well of American Technology companies, how serious they are, competent and how they produce excellent systems and products that help our lives, but this time, sincerely gave me shame about what they did. 

It was very, very amateurish. I would expect this kind of posture from a backyard company, a beginner, which has a bunch of teenage nerds starting now, but, honestly, the role is inverted: The teenage nerds are producing each time more great products, creating applications that are innovating and changing the life of many people, and contrary to what I said, they don't take these decisions that irritate so many people in such a short time.

I think the company's board needs to look to this, it needs to look to what is happening, it is not just a bunch of angry people with a new function or new resource but essential functions that makes the product viable for the users.

Evernote as a company can't just believe that because we depend on them we won't migrate to another platform, we can and will do it! 15 years ago there wasn't alternative, today we have, and to have alternatives means that your product can't give margin for error. 

And this last change was a grotesque mistake, which is leading to a huge base of paying users to rethink Evernote as a loyal note companion. 

1 minuto atrás, jcnassoc disse:

Thanks for sharing their response Marc. Seems to me they are 100% NOT taking responsibility for what's happened... almost making it seem it is our (users') odd-ball "scenarios" that require us to downgrade. 

Yeah. At least, some support manager will be get promotion bonuses when their support team will be handle more than 100% increase support tickets in the next few weeks!

At least in my point of view, they are unifying the product to have a single development team, reducing costs by allowing the Windows team to have the same development base for Apple. 

This forces them to remove features that are highly dependent on the operating system, such as sending a note via email, changing the font to a list larger than just 5, among other things. 

What they did was: "we will implement a multi-platform version, release it with what we could provide for both ecosystems, and over time we will implement back what we removed." 

From a business point of view, it makes sense because you save money and focus in one direction only, with shorter development cycles.

But the problem is that they haven't thought about users at all: they've launched the new product and damn what the user thinks. They could have minimized all this stress by sending an email to all users talking about the new version, and in this email putting the link to the Legacy version in case the user didn't feel comfortable with the changes.

I live here in Brazil, I have always praised and spoken well of American Technology companies, how serious they are, competent and how they produce excellent systems and products that help our lives, but this time, sincerely gave me shame about what they did. 

It was very, very amateurish. I would expect this kind of posture from a backyard company, a beginner, which has a bunch of teenage nerds starting now, but, honestly, the role is inverted: The teenage nerds are producing each time more great products, creating applications that are innovating and changing the life of many people, and contrary to what I said, they don't take these decisions that irritate so many people in such a short time.

I think the company's board needs to look to this, it needs to look to what is happening, it is not just a bunch of angry people with a new function or new resource but essential functions that makes the product viable for the users.

Evernote as a company can't just believe that because we depend on them we won't migrate to another platform, we can and will do it! 15 years ago there wasn't alternative, today we have, and to have alternatives means that your product can't give margin for error. 

And this last change was a grotesque mistake, which is leading to a huge base of paying users to rethink Evernote as a loyal note companion. 

The answer I got from representative support:

"Hello there Marcelo,

Thank you for taking the time to reach out to Evernote Customer Support. This is Jeffrey, and I'll be assisting you today.

I understand you'd like to go back to using the older version of Evernote. While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired.

You can download the Evernote Legacy app by following the instructions in this Help & Learning article: Install an older version of Evernote.

If you run into any trouble, I'd be happy to help troubleshoot with you so you can get back to being productive with Evernote.

Thank you for your patience and understanding.

If you have any other questions or clarifications, feel free to reply to this email. We will do our best to assist you.

Kind Regards,

Jeffrey B.
Customer Support Representative"

So, for those are not happy with the new 10 version, there only 2 possible options:

- Stick with legacy version

- Switch to another product. 

1 hora atrás, jcnassoc disse:

I too am a long-time Evernote (paying) user / fan / advocate. And I too have been devastated to see what was once an outstanding piece of software utterly destroyed. This is sad. 

Yeah, me too. I spoke about Evernote to almost all my work fellows and colleagues and now I was really disappointed. The ticket that I opened in the support was answered today, and the only path that tech support guy instructed my is "Use the Legacy Version".

I'm pretty sure that I know which direction the company is aiming at with the product, and for me, it's enough. I'm planning to invest my effort to Notion, and leave Evernote and wishes good luck.

13 horas atrás, Kolmir disse:

I'm currently testing OneNote (full v.) -> Editor and sync works better than fine on all my platforms, only maybe some small UX complaints on mobile. There are scan tools and Web-Clipper from MS. I can also protect selected content https://www.groovypost.com/howto/password-encrypt-microsoft-onenote-notebook-section/

Next week I plan to try migration https://www.onenote.com/import-evernote-to-onenote

However, maybe we can do more, for example like all users of EvN will stop paying subscription at once or contact investors or maybe consider class action lawsuit? I'm not a lawyer, but maybe there is a proper way out? Or EvN just gone crazy... and we should abandon the ship ASAP? As long as we can migrate local notes...

In the End User License agreement, probably have  some obscure clause that protects Evernote company from Lawsuits like this. But, we can do more if we make a coordinate social media buzz. Contact CNN? Or another important tech channel?

They need to be know that we are all pissed off. At least, I'm in the right moment. 

How irritating it can be since I'm here in the middle of Sunday thinking about how to migrate my data to another service, instead to playing a video game or playing with my kids?