Regarding ticket: 2144222
After losing my smartphone in July I have been unable to log in to Evernote on any of my devices. Recovery codes are not working and customer service rep could not tell me why (“that’s strange behaviour”).
I had one MacBook which could still see all my notes (years and years of notes). With the failure of the recovery feature on iPhone and web app, the customer service rep told me to log out of my Evernote account on my last MacBook, and export my notes to a new account.
This seemed super risky to me, so I emailed him back confirming that I would not lose access to my notes forever:
He responded with:
So I took the plunge and logged out. Then Ctrl + Option + Cmd + E did not work.
Customer service rep claims that the local export feature was disabled between him confirming it was safe and me logging out!!!
This is fairly distressing. I have years of very valuable notes in my Evernote account. Both business-related and personal.
And finally, after all this, all the CS rep could comfort me with was:
Is he joking?
I can prove that I am the owner of the account by any means necessary. I have backup codes that for some reason are not working. Can anyone advise how I can regain access to the notes in the account?