I am a paying customer and have been for many years. The reason I stay is because there is nothing better out there, without some major limitations, sadly. I'm not sure why.
It doesn't take away from the fact that Evernote does kinda suck. It only has to do a few things, it's not some complex graphic intensive software. It just has to handle basic things like Copy/Paste, and a few shortcuts, and it can't even handle that.
Just look at all the people having issues with the latest "update":
Certain Shortcuts Not Working - Evernote for Windows Issues (Versions 10.0 and above) - Evernote User Forum
I also discovered Ctrl + B doesn't work on my Windows laptop. I could give them some slack if these issues only happened on one platform, but they seem to happen across platforms. So they really do need better coders, and I can say that with 100% confidence because I'm paying for a simple service and I need simple & accurate results. I'm not paying for a program that lists X amount of features to realize a portion of them don't work correctly. If I lease a car, I'm not paying for the radio to be broken and the left passenger window to not work. Yes, the overall "machine" works, but it's flawed.
Shortcuts not working and glitches are to be expected in versions 0.x - 1.x, not 10.x... This is pathetic.