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Kerryn Howell

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About Kerryn Howell

  1. Hi Community, I'm reaching out to you because I I have found it impossible to receive help from Evernote Support. My problem is stated below I changed my email address just over 2 years ago because we changed our business name I wished to update my Evernote account settings to reflect the new email address I was unable to change the email address in my account settings to the new email address. It just wouldn't process the request I started a new Evernote account with the new email address as a solution All my devices automatically opened the old account, so i just continued using the old account. Plus I have a lot of content on there Additionally now, the old account can't edit to my new email address because there is an account (my new one) with the same email address The old account is ineffective at communicating with Evernote because all responses are sent to the old email address which is now inactive I had a glimmer of hope once I tried communicating with Evernote via their FB Page. Someone called Dorothy responded with some great solution ideas Dorothy's suggestion: Login to new account - shut down/deactivate new account - login to old account - change email address now there is no competing email address from new account - problem should be resolved Dorothy also picked up that I had 2 support tickets from July 2016 and February 2017. No one ever responded to these tickets Problem: Every time I attempt to open the new account to follow these instructions I receive a red pop up stating that the new account has been deactivated and would I like to reactivate it? There is no action for reactivating so I am stopped at this point Can anyone offer any solutions for me? Any help will be gratefully accepted.
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