tracy@thehayfords.org

Amazingly (and with no notice related to previous support cases), the add-in for Outlook on the web started working again a few days ago. If you haven't tried it lately, check it out and see if it works for you.

Thanks for the comments, as well. I have a device called a StreamDeck that I'm considering using to send keystrokes for common tasks like this.

@VincentC, the primary reason I feel the Outlook add-in was a better solution (back when it worked) was that it was a one step process to save to Evernote and file in the appropriate folder. Many times, the "Smart-filing" picked the appropriate folder automatically based on previous notes saved. Initially, Smart-filing stopped working altogether making the add-in much less useful but still, it was possible to select a folder while saving. On the other hand, forwarding the message to Evernote via email requires multiple steps. Several steps to forward as an attachment and enter the email address, then open evernote and navigate to the folder receiving emailed messages and then individually selecting messages and moving them to the appropriate folder. That's just a lot more effort (particularly back when Smart-filing worked).

I noticed that in the desktop app for Outlook 365, the add-in does work fine. The error that I'm getting is in the web interface for Outlook.

I understand that something may have changed on Microsoft's side but the responsibility to update software to be compatible rests in Evernote's hand, not Microsoft. Evernote should be working on this incompatibility, not ignoring it. Emailing to my account does work but that's a multistep process to file appropriately, instead of the efficient way that was possible previously. The important part of this issue is that Evernote's response to every reported problem that I've submitted is either "It works" or "We can't reproduce it". There was a time when Evernote support was responsive and problems got fixed. Now, they're responsive but don't attempt to correct problems with their software. Instead we keep getting minor feature additions while major features no longer work.

Too bad that Evernote (non)Support ignores issues like this. SmartFiling is another thing that hasn't worked for 10 months now (at least not for me). Evernote marks every support request about that "Closed" and indicates that it works fine. With their outrageous price increase last year, I'm looking for a more cost-effective solution that doesn't include Evernote.

That's possible. The interface looks a bit different. Thanks for the feedback. Do you work for Evernote?

Last week (possibly after I cleared my browser cache), the Evernote for Outlook add-in began report "Add-in Error Somthing went wrong and we couldn't start this add-in. Please try again or contact your system administrator. I reported this to Evernote support and 34 minutes later received a (canned) repsonse that they had "investigated this thoroughly" and couldn't reproduce it. They closed the ticket without resolution. I noticed on Reddit that some others are have this issue. Anyone on the forum seeing this? Is anyone on the forum NOT having issues with the add-in? Thanks, Tracy