It would appear so. Failing to respond to quality issues certainlys opens the door to potential competitors. There are a bunch of things that Evernot has done lately that have significantly reduced its usability and functionality, especially on the iPad. For example, I have yet to figure out how to view a single notebook on the ipad; it used to be easy and intuitive. The changes violate the "principle of least astonishment" https://en.wikipedia.org/wiki/Principle_of_least_astonishment
When a major organization violates basic principles it suggests that the management is either unaware of them or don't care. I'm ready to switch as soon as a reasonable alternative presents itself.