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ElizabethB

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Posts posted by ElizabethB

  1. 9 hours ago, ferol said:

    This sounds paranoid. Nobody here is going to shut people down... logically, they'll be even more angry. 😏

    Are you up to date on the latest Legacy installation? This was often the last problem, and all you had to do was install the most recent one and the synchronization was restored.

    on windows is:

    Evernote_6.25.3.9348.

    You can download it here: 

    Evernote Legacy:
    http://gofile.me/4BEJy/8nC4fS68o

     

    And the web version certainly works...

    .

    When did logic ever dictate EN's policies? I have been locked out from signing in from the legacy version for a good 16 hours now (which has NEVER happened before, and occurred only hours after posting critically here). That's too long to be explained by a server glitch, especially since others who also posted critically here are reporting the same thing.  I am running the latest legacy installation, and have been through every troubleshooting step on their list, including reinstalling it (luckily, I kept the install file), which resulted in my not having access to the desktop client - and therefore to exporting my notes - at all. You can't export notebooks from the web version. They are deliberately blocking my ability to export MY data, despite an EOL date 3+ weeks from now. I'll be filing a BBB complaint. If I suddenly disappear from this thread, you'll know why.

    • Like 1
  2. 4 hours ago, gyqhbsiusduh said:

    Lucky you whose accounts are not syncing! I can't even get in anymore.

    I've just tried to connect to an Evernote account I pretty much use with legacy only, and guess what? I can't even get in. "Can't connect to the server. Please try again later.". (This is with a separate account from the one I'm using to post here)

    And what's even more infuriating is, I know I have some free accounts with local notebooks, but they are on my computer at home (I'm currently on a computer abroad), and I was going to deal with them on my return home in a few days. Guess I've lost them (though I probably exported them somewhere).

    It definitely feels like being punished for posting in these forums, unless they cut off access to Legacy for everybody a LOT earlier than announced.

    PS I'm using Evernote 6.25.3.9348.

     

    I agree completely. First my account stopped syncing to my desktop client (same version you have), and when I worked my way through every other troubleshooting step to no avail, I reluctantly signed out - now I can't sign back in. Which means I have no way to export (can't do that from the Android client, which is still working for the moment). Luckily I made a full backup just hours before this occurred, but if I use that to import to my new provider, I'll have to manually recreate my notebooks for 93 notebooks and hundreds, if not thousands of notes. it's absolutely atrocious to give an end date three weeks in the future and then immediately start cutting people off from the ability to access and export their data. And it does look like retribution for posting here. If the remaining number of Legacy users is truly less than 1%, how petty can you get?! I use multiple notes on daily basis to log work performed for clients, and this is massively ***** up my work life.

    Their U.S. office is in San Diego, which means a BBB complaint can be filed with the local office there. Here's the EN address:

    Evernote Corporation
    4231 Balboa Avenue, #1008
    San Diego, CA 92117
    United States

    And here's their page on the San Diego BBB (where their current rating is F).

    https://www.bbb.org/us/ca/san-diego/profile/app-developers/evernote-corporation-1126-1000118350

     

     

    • Like 3
  3. On 2/23/2024 at 6:57 PM, Dave Green said:

    You might find evernote-backup useful:  https://github.com/vzhd1701/evernote-backup/blob/master/README.md  if your files are in cloud.

    (It does not export the new Evernote Task Type in V10 but it does a good job otherwise).

    I appreciate the suggestion, but since it looks like I'd have to learn how to use unfamiliar DB software to use it, it's a toss up whether ti would take more time to do that, or export each note book to its own file manually.

    Meanwhile, EN has apparently decided to punish me for posting my unhappiness on this thread, and has disabled my ability to sync my desktop installation. I really don't have the time or money to transition to another program right this minute, was planning to do it NEXT weekend, so I am very, very upset about this, as it massively screws up my daily workflows, which is very stressful.

    • Like 1
  4. My legacy Windows desktop client just stopped syncing, though Android is still working. I logged out and back in (to EN and to Windows), and the angry red banner with the update-or-else message - and the 3/20/24 EOL date - is gone, but still no sync. Good thing I screenshotted the banner for this thread, or I'd have no record of that date. And the banner is the only notification I received, BTW. I did not get the email other people have posted about. Yes, my account email address is current. And now, less than 48 hours after the banner, and more than 3 weeks before the EOL date, no syncing. It just happened in the last few hours, throwing a huge wrench in my life before I had time to make other plans. WTH?! This is utterly, unbelievably unacceptable! 😠😠😠

    • Like 2
  5. 25 minutes ago, Boot17 said:

    Try entering

    encryption:

    into the search. It works on v10 anyway - I don't have legacy anymore to test with.

    I think one problem with the Legacy all-in-one export to ENEX is that it doesn't contain notebook information. So if you want to keep notes separated into notebooks, you need to export them one notebook at a time anyway. Notion can import from Evernote directly through Evernote's API (https://www.notion.so/help/import-data-into-notion) and so perhaps it preserves the notebook information. However, I think most other app/platforms import Evernote data from the ENEX file.

     

    That works! Thanks a million, Boot17 ♥♥♥. Being able to be sure I've identified, harvested and deleted all the encrypted fields is a load off my mind (and it's not as many as I feared). Yes, the alternative I have decided to try (UpNote) does require each notebook to have its own enex file to be recreated as a notebook, though on the plus side, if you name the file with the notebook's name, it automatically gets created with that name in the import process. But 93 files! Not looking forward to that.

    • Like 1
  6. 14 minutes ago, mackid1993 said:

    You should be aware that you will not lose access to any information by not paying.

    That isn't how it looks to me:

    image.thumb.png.9d9cb78cd674f8d4741e495c82120c84.png

    This seems like a pretty explicit message that I will NOT be able to access my notes through the app after the deadline unless I update. And if I did update, but not to the paid version, what would happen to my access to the thousands of notes and 90+ notebooks outside the limit of the free version?

    I am not asking that question of YOU. You don't appear to be an employee of Evernote (so maybe you should be more careful about making authoritative statements). My point is, Evernote hasn't provided the most basic information about how to safely transition our data  if we don't choose to "upgrade," which I'm willing to bet a high percentage of legacy users won't, or they'd have done so a long time ago. Which is consistent with EN's shift to a format that doesn't permit backing up one's own data.

    And BTW, we only have EN's word for it that legacy users comprise less than 1% of users.

    • Like 1
    • Thanks 1
  7. Wow, not a lot of notice, after months of no notifications at all. For those of us legacy users with free subscriptions, thousands of notes, and 90+ notebooks, the limit to one notebook and 50 notes in the free version of v. 10 and the $11/month price tag for something I don't want in the first place just to keep access to my own information is inexcusable. And Evernote notebooks are apparently stored in the user profile rather than the notes backup (in any form), as every other program I've looked at has told me they couldn't recreate the notebooks, and I'd have to upload them into the new program one by one if I wanted to switch to their platform. All 93 of them. As Evernote is now telling us to back them up singly.

    A major reason I never updated is that I was damned if I was going to be completely dependent on anyone other than myself to adequately back up my notes, and the post-legacy versions don't support bulk backup of all notes. That's just nuts. When they sent out a survey last year on why I was still using legacy, and I had a brief flicker of hope that they actually gave a damn, I told them so (and also that I'd be willing to pay for that).

    But there has been no change, which shows a fundamental disrespect of a users' need - and RIGHT - to control and safeguard our own information. And for those of you premium subscribers thinking I shouldn't complain if I've been using it free for all these years - it wasn't my idea to create free accounts, Evernote offered them. And then they didn't offer me anything worth buying (yes, I have tried several post-legacy versions, and was disgusted and frustrated by all of them. You don't gain paying customers by making the product WORSE).

    However, what we need now is an exit strategy (other than v. 10), which is not being offered by Evernote. I back up all my notes weekly, but I am particularly concerned about encrypted text, which presumably I won't be able to access in any other format. How do I even find all the notes that have that?? And has anyone found another platform in which the notebooks carry over? 

    • Like 1
  8. I don't much like the new version interface, which I use on a work computer for a very small database of notes, but the real dealbreaker for my much larger personal account on legacy is the lack of the ability to easily back up ALL of my notes into a single backup file. I do this manually on legacy every week and it takes about 5 minutes. Has anyone found a SIMPLE workaround for the lack of this feature in the new version?

    My backup files come out to .5GB+  and include some attached photos and PDFs, but most of my notes are text. I do not use tags or internal links between notes. I do use selected-text-in-note encryption. I have MANY notebook, and a few (crucial) notebook stacks. I have been tracking suggested alternate apps for years but I have yet to find one that's a good match to my workflow - most seem to be grotesquely overfeatured for my needs, or don't have a decent Android app which is a must (my PC is Win10), and I don't plan to upgrade to Win11 anytime soon).

    I'd rather stay on EN if I can. I received a survey awhile back about why I preferred legacy, and was hopeful they might actually address the backup issue, but it doesn't look like they plan to :(

  9. I got that from your promoting the desktop app instead of working on the problem with the web app. Free accounts only permit one installation of the desktop app, so that becomes a promotion of the paid version to people who already have the desktop application installed on another computer.

    I work for a very small nonprofit. We have one computer, and I'm the IT department. Evernote used to work fine here, and we haven't changed anything on our end. As for reporting the issue, Gregory P. Martin (the OP) did that more than 3 weeks ago, and I seconded the question, which has yet to receive a response from Evernote.

  10. I have also been having this problem with Evernote web for a couple of months, initially just with FireFox, but now with Chrome as well. Can't install a second desktop version on my work computer, so this is turning into a real dealbreaker. The ability to have an account that I could use across my personal devices and at work without leaving my personal info on a work computer was the whole point of Evernote.

    This problem has been dragging on for months despite numerous reports and several updates, none of which resolved the problem. Looks like I am going to have to find another program. I can't spend 15 minutes dickering with Evernote every time I fire up my work computer, and I can't help feeling (giving gazumped's post above) that this is something Evernote did on purpose (or at least, isn't very motivated to fix) to drive more people to the paid version, since you can only have one desktop installation with the free version. Bad strategy, people. Consumers tend not to buy things that don't work.

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