Jump to content
We apologize for the inconvenience, but chat support is currently unavailable. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. ×

gkirk

Level 1
  • Content Count

    1
  • Joined

  • Last visited

Everything posted by gkirk

  1. I just created a new account linked to my google account for authentication via the web app. I turned on two factor authentication via text and google authenticator (for some reason it made me do both). I can't log into the OSX app via my google account. Attached is the relevant activity log. It just keeps alternating between a network error or a bad response from google? So i figure that maybe the problem is that two-factor authentication just doesn't work. So i go back to the web app to turn it off.. I need a password to access those parts of the settings **a password that I've never created**. So I'm kind of at a loss. I think I basically need to delete my account and start over. Summary: Maybe google authentication is down. But the web settings aren't accessible from a google-linked account because you never create a password for it. Also, I'm sorry if I don't know where to put this. From the support site where it suggests making a support ticket ... there is no way to make a support ticket. Is there a "create support ticket" button missing? Or is logging bug reports a premium feature? https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=176617 ******** Version: Evernote Mac 6.10 (454267) Locale: en-US OS: 10.11.6 WebKit: 601.7.8 WebCore: 601.7.5 Username: <not signed in> Email: <not signed in> Mac Model: MacBookPro5,3 CPU Type: Intel CPU Count: 2 CPU Speed: 2.800000 GHz RAM: 8.000000 GB Date: 2017-03-24 12:45:42 +0000 2017/03/24 08:44:32:870 I|* -[ENLoginWindowController signInWithGoogle:] main | Fetching configuration for issuer: https://accounts.google.com 2017/03/24 08:44:36:772 I|* -[ENLoginWindowController startModalAuthProcessWithRequest:callback:] main | Auth flow session response: 1 2017/03/24 08:44:36:966 I|* -[ENAuthenticator doAuthentication] | Authenticating with Google service provider / Evernote to www.evernote.com 2017/03/24 08:44:37:278 W|** -[ENAuthenticator handleAuthCallException:] | <EDAMSystemException: 0x7fb18bb59340; errorCode = 4; message = NullPointerException; rateLimitDuration = (null);>
×
×
  • Create New...