> TL;DR Be patient,
I am.
Since one year, when this bug first hit me.
And counting (7.11 is out and Spotlight is still broken).
> development is tricky and can’t always be transparent.
Yes, I understand that.
> Support teams do not fix bugs; they only provide workarounds if they exist and report bugs to the Development team. Development teams have their own ticketing system for tracking code changes.
Well, that's Evenote's choice, I know of other companies that handle tickets differently, like Atlassian. The point is that I, as a paying customer, don't get any feedback (more than the usual thanks for reporting, we are working on it) on reported bugs. Evernote could be more transparent, for example, they could maintain a page on their website with known bugs including priority and estimated release information for a fix.
> In addition, as I understand EN is in the process of overhauling their code base. This is not an easy feat and will break other features.
I understand adding features can introduce bugs, and welcome the fact that they are improving their code base, but here we are talking about basic functionality. The Spotlight search is not working reliably since several years (see this thread). I don't think keeping expectations low is the right attitude.
> Be assured that they have prioritized the fix.
I want to believe they have, but the facts show otherwise. This problem is old and recurring. I can't help but think that Evernote are dragging their feet on this issue.
> Apple is rumored to overhaul their OS significantly and may impact how developers implement on their platform.
Isn't that the reason why Apple offers beta versions of their OS to developers several months in advance?